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Data Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco
WORSTFACILITATOR
PRACTICES
&BEST
FACILITATION SKILLS:
BESTP
WORSTO
CAREFULLY ASSESS THE
NEEDS OF MEMBERS
P
TREAT
EQUALLY
PARTICIPANTS
=
=
P
WORK HARD
TO STAY
NEUTRAL
P
KNOW HOW O USE
A WIDE RANGE OF PROCESS OOLS
P
PEN
CREATE AN
& TRUSTINGATMOSPHER
E
P
LISTEN INTENTLY TO FULLYUNDERSTANDWHAT’S BEING SAID
P
ABC
SPEAK INSIMPLE DIRECT
LANGUAGE
P
TAKE GOOD NOTES
P
WORK TO MAKE MEMBER
S THE CENTRE OF ATTENTION
P
TRY TO BE THE CENTREOF
ATTENTION
O
SNEVER CHECKMEMBER CONCERNS
O
LISTEN
FAIL
O
IDEAS
TRACK
LOSE
OF
O
PASSIVE
…ZZZO
PEOPLEDOW
NHPUT
O
GETDEFENSIVE
O
LET A FEWPEOPLE OR THE LEADER
DOMINATE
O
PUSH
ON AN IRRELEVAN
T
AHEAD
AGENDA
O
B CHAVE NOALTERNATIVEAPPROACHES
VO
LET DISCUSSIONS RAMBL
EWITHOUT PROPERCLOSU
RE
O
CHAMPIONIDEAS YOU
DON’T PERSONALLYFAVOUR
P
+
++
+
++
+
+
+
+
EN
D O
N
A
POSITIVEOPTIMISTICNOTE
+
P
CLEAR STEPS
PEND WITH
www.activepresence.com/facilitation-skills
