FAST Digital Telco

FAST Digital Telco

Jacques Assaraf, Corporate VP, Head of Telecom

John Jorgensen, Sr. Solution Executive, TelecomSan Francisco | October 28, 2015

2Copyright © 2015 Capgemini. All Rights Reserved

Fast Digital Telco – Oracle Open World 2015

Agenda

Who we are Our client challenges

Our solution to address them

Demonstration

Our engagement model

Q & A



A worldwide Leader

Broad portfolio of E2E servicesPresence in all sectors SMAC strategy

Consulting

Application Services

InfrastructureServices

Business Services

Local Professional

Services

Financial Services

Automotive

Consumer Products & Retail

Telecom, Media, Entertainment

Public Sector

123456 12345

Utilities

Cloud

Insights & Data

DCX & Mobile Solutions

Cybersecurity

Clients data to support a better Customer Experience

How to leverage cloud solutions on the market for an optimal ROI

How to ensure data security (private cloud, public cloud…)

Revenue (2014): €10,5bn Employees: 180,000+

Customer Experience



Deep Telecom sector expertise

Successful delivery

of large-scale, complex projects to major telcos

40 yeartrack record in the

industry

Present in 30+countries

600+ clients Worldwide including fixed,

mobile, ISPs, cable, broadcast, publishing, &

entertainment organizations

5000+strong Telecom Centre of Excellence

Differentiating portfolio

of unique solutions, addressing key challenges as your industries evolve

We draw upon Consulting, Application

Services, BPO and Infrastructure Services to

drive value for you

North America UK & Ireland France Nordic Countries Benelux

Latin America Spain Italy Central & East Europe India Australia

http://images.google.co.uk/imgres?imgurl=http://www.monmouth.com/~sir-tronics//images/stuff/t_mobile_logo.jpg&imgrefurl=http://www.monmouth.com/~sir-tronics/hold/Router.htm&usg=__pA4xpZYHv0P7pQ15Ey6xWEpVw4A=&h=376&w=1268&sz=25&hl=en&start=4&um=1&tbnid=C-8ojSWD5p_hfM:&tbnh=44&tbnw=150&prev=/images?q=t-mobile+logo&hl=en&safe=active&um=1










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Agenda

Who we are

Our client challenges Our solution to address them

Demonstration


Q & A



We have extensively studied the Digital Transformation worldwide in collaboration with the MIT

Banking

Consumer Packaged Goods

Insurance

Manufacturing

Pharmaceuticals

Retail

High Technology

Telecoms

Travel and hospitality

Utilities

Transformation Management Intensity

Dig

ital I

nten

sity

Fashionistas Digital masters

Beginners Conservatives

Operators are facing a fierce competition from GAFAs, undisputed leaders of Customer Experience and Digital

Key takeaways for Telecom Operators

Could benefit from a radical vision of transformation of

CE through Digital

Still have an overall limited use of mobile channels to transform the customer experience

Could improve governance and coordination: Only 30% of the companies have digital initiatives coordinated accros silos such as functions or regions



Whatever strategy, route to convergence relies on CE harmonization

Unification Integration

(all-in-one)

Bundled FMC offers

One contract, one care, one bill Pick & Mix FMC offers

Single view of customer)

X-sell benefits & perks...

Unified fixed & mobile products &

services

Homogenization



The new Paradigm

Telco experience

Network Centric

Complex/numerous offers

Siloed experience inherited from channels and lines of services (complex transactions)

ATL and push communication

Transformation of the operating model is necessary to be able to create a new compelling Customer Experience

OTT experience

User Centric

Limited offers with add-on’s

Appstore-like experience(one interface, one click)

Social, community-based communication



What our clients are telling us

Voice of Customer..

We need to drastically simplify our Business We need to improve customer experience We need to transition towards online channels We need reduced and predictable operating costs We are not able to respond to the market needs

with existing IT Platform We need to transform the business, but we don’t

“know how” We don’t have a Capital Budget to run big

transformation programs We don’t have the skills in-house

Capgemini and Oracle has teamed up to bring a cloud based solution to the market.

A disruptive approach shifting the focus from Technology to Business.

“

”Need to act now and show results in months not years!



Agenda

Who we are

Our client challenges

Our solution to address them Demonstration


Q & A



FAST Digital Telco as a true Managed Service

“A disruptive approach shifting the focus from Technology to Business.”

Pre-configured Business Solution, based on best practice Customer experience/journeys, Business processes and Product Models

Pre-integrated Solution, defined across multiple Oracle modules

Private Cloud, Hardware/Infrastructure provided as a Service and instantly available

Rapid deployment, time to Go-Live 6-9 month

Lower upfront investment, Infrastructure and core IT services being offered on a subscription basis

Reduced and predictable TCO, based on platform industrialization

Best in Class “future proof” solution, alignment with upcoming product releases secured



Solution(Based on oracle)

Customer experience/

journey(Incl. Digital)

Business processOperating model

Oracle Run(Private cloud

platform)

Business transformation methodology

Portfolio pruning

Capgemini FAST Digital Telco offer



Capgemini FAST Digital Telco offer

Infrastructure: Is the Hardware and standard software based on Oracle X86

Hardware with Oracle VM and Oracle Enterprise Linux

Platform: Oracle Run is a scalable, standardised service and SLA based Platform,

built from a number of proven components

Application: RODOD as a product-based and pre-integrated solution allows you to accelerate design and delivery of products, services, and bundles across multiple

channels rapidly and accurately to improve customer satisfaction



FAST Digital Telco – Business scope

CustomerInteraction

TerminateBuyBeAware

Suspect Prospect LostCustomer

Customer

ASSOSR FUL REV

C

S

R

S

Covers the full Customer Lifecycle

Supports B2C & B2B portfolio with reference

implementations for Broadband, Mobile, VoIP…

With Concept to Product, Lead to Order, Order to

Deliver, Request to Solve and Use to Pay processes

For all Digital & Physical channels



Capgemini Oracle RUN Environment Infrastructure management – capacity on demand

Solution Overview, Infrastructure and Platform

Capgemini Oracle Run is a scalable, contractual, standardised service and SLA based Infrastructure Platform, built from a number of proven components. Fast Digital Telco Cloud is the Business Suite of applications based on RODOD preconfigured for communication service provider needs.

Data centre Amsterdam and Almere One of the largest in Europe

(18.000 sqm floor space) Hosting >40 Clients State of art conditioned environment Business continuity and Dual data centre

possibility Extensive Security 24x7 hour presence High level of reliability, built-in redundancy Carrier-neutral network access



What is hybrid – FAST Digital Telco Cloud

Hybrid Cloud Customer landscape

Fully Managed Business Services (SLA, Scalability, Flexibility)

Configuration

Oracle RODODPaaS / IaaS

Private Cloud

Integration Cloud Services (ICS)

ConfigurationOracle CX

SaaSPublic Cloud

Capgemini services Oracle products

Cloud Applications

Customer Hardware

On premise Applications

Inte

grat

ion

Bas

ed o

n O

racl

e Fu

sion

M

iddl

ewar

e pr

oduc

ts

ICS

AiA



Why Hybrid FAST Digital Cloud has a faster Time To Market?

Fast Digital Telco is Ready-to-run thanks to our pre-configuration & pre-integration of applications running on a private Cloud

IaaSVirtual Machines are logically built based on data centre hardwareResources (CPU, Storage) are scaled on demand

PaaSNew environments can be deployed based upon Templates within hours

No hardware supply that takes weeks or even months

No specific installationthat takes weeks

Standard processes are already implemented and operating

For each customer, the full solution is just replicated in our Private Cloud instead of been physically delivered / installed / assembled / configured



The FAST Digital Telco platform is live!

Fast Digital Telco

Commerce ATG(Promos & Orders)

Order and Service Management (OSM)

Siebel (CRM)

AIA

Provisioning

Orchestration

Billing and Revenue Mgmt(BRM / PDC / ECE)

7. S

tatu

s U

pdat

es

1. S

ubm

it O

rder

3. S

ync

Cus

tom

er

6. S

tart

Bill

ing

5. Provisioning

4. S

et u

p B

illin

g

2. Orchestration

1a. T

N R

eser

ve

Unified Inventory Ngntt (UIM)

5a. T

N A

ssig

n

2a. Design & Assign

SCOA, Product Catalogue and Account / Order Sync.

Reference Implementation: Broadband

Mobile

VoIP

Retail Xstore(Promos & Orders)

OMNI Channel Customer Experience

Product VersionCRM (Siebel) 8.1.1.14

BRM (Billing) 7.5.0.10.0PDC (Pricing Design centre) 11.1.0.6.0

ECE (Charging) 11.2.0.6

OSM (Order Mgmt.) 7.2.4.1.0AIA (Integration) 11.1.1.7.0

ATG (Commerce) 11.0Xstore (Retail) 7.X

RI (Ref. Implementation) 11.4

Product Workbook

Business Process Library

Use Case Library

Test Case Library

Integration Catalogue



Agenda

Who we are



Demonstration Our engagement model

Q & A



Live Demo, welcome for more details on our booth @ Moscone South, #911

ATG

Siebel

BRM



Agenda

Who we are



Demonstration

Our engagement model Q & A



The solution maturity enables to focus on the Business objectives of the transformation rather than the Technology

Our E2E framework ensures that the targeted Customer Experience is deployed

Business vision drives the transformation With clear transformation principles to agree on

Radical business simplification

Show success early and continuous improvements

Lean / stepwise approach

”No requirements” approach

Top management / line accountability

To Be Customer Experience is described thanks to Customer Journeys & KPIs

Customer Journeys are already mapped to Business processes

Business processes are pre-aligned with solution features

CE

CompanyStrategy

Process

IT



Fast Digital Telco - secure focus on Business rather than Technology

Business Vision

Customer Journey Library

(~25)

Business process Library(~200)

Pre-configuredRODOD platform

Vision is set in the form of customer journeys• Mapping customers touch points• Grading according to Capgemini Customer

Relevancy Framework• Describing how to achieve “wow! moments”

according to strategy

Conference Room Pilot

Solution is Configured during Conference Room Pilots• With relevant Business & IT stakeholders• Leveraging the link from CJ-library to standard

Process library• Making Live impact assessment thanks to

RODOD Practice ground environment



Our approach – how we engage?

Business Discovery Business Transformation

PG1Target IT Architecture / Solution

(4-6 Weeks)

As Is pain points & on going initiatives

Target IT Analysis in terms of process simplification &

Architecture

Main Digital stakes

Digital IT Architecture

IT project plan & roadmap

Define offers and customer experience (4-6 Weeks)

Define offer, CE & operating model

Prepare benchmarks, examples

Deliver High Level principles

DefineRollout Profile

Ambition & KPIs

Ready to start configuration

Ready to take Ordersand Customers

Ready for scalingand Rollout

Day to Day Operations

Service Delivery & Monitoring

Helpdesk, SLA Dashboard

Infrastructure Management

Interfaces Development

Integration testing

E2E Flow testing

Build Agile Backlog

Conference Room Pilots

Product Modelling (PSR)

Integration Framework

Configuration Workshops

Engage & Configure Integrate & Test Run & Maintain

Business simplification

Product simplification

Process simplification

Practice Ground . .......... Continuous Improvement

Target Operations

PG2 PG3



FAST Digital Telco gives benefits today!

Fast Digital Telco Instant time-to-launch Minimum 3 year term Leverages pre-built integrations Predefined set of prototypes for

different E2E scenarios Broad Product & Service

portfolio supported

One time set-up Fast incremental steps Clear validation points

Implementation

Monthly subscription Pay As You Grow model Includes application management

“As a service”

Monthly subscription Pay As You Grow modelIaas / Paas

Licence cost optimised by platform Pay As You Grow model Includes 3rd Level Support

RODOD RI



The information contained in this presentation is proprietary.Copyright © 2015 Capgemini. All rights reserved.

Rightshore® is a trademark belonging to Capgemini.

www.capgemini.com

About Capgemini

Now with 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion.

Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn more about us at www.capgemini.com.

http://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm

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