23
http://www.radian6.com @Radian6 What to Listen For, What To Say Foundations of Listening & Engagement © 2009 Radian6

Foundations of Listening in Social Media

  • View
    3.732

  • Download
    0

Embed Size (px)

DESCRIPTION

Foundations of listening and engagement in social media.

Citation preview

Page 1: Foundations of Listening in Social Media

http://www.radian6.com@Radian6

What to Listen For, What To Say

Foundations of Listening & Engagement

© 2009 Radian6

Page 2: Foundations of Listening in Social Media

What Am I Listening

For?

Page 3: Foundations of Listening in Social Media

The Compliment

Page 4: Foundations of Listening in Social Media

The Complaint

Page 5: Foundations of Listening in Social Media

The Expressed Need

Page 6: Foundations of Listening in Social Media

The Competition

Page 7: Foundations of Listening in Social Media

The Crowd

Page 8: Foundations of Listening in Social Media

The Influencer

Page 9: Foundations of Listening in Social Media

The Crisis

Page 10: Foundations of Listening in Social Media

The ROI

Page 11: Foundations of Listening in Social Media

The Audit

Page 12: Foundations of Listening in Social Media

The Thread

Page 13: Foundations of Listening in Social Media

Types of Listening

Passive

Page 14: Foundations of Listening in Social Media

Types of Listening

Active

Page 15: Foundations of Listening in Social Media

Types of Listening

BrandCentered

Page 16: Foundations of Listening in Social Media

Types of Listening

Conversation Centered

Page 17: Foundations of Listening in Social Media

What Do I Say?

Page 18: Foundations of Listening in Social Media
Page 19: Foundations of Listening in Social Media

I’m Sorry.

Page 20: Foundations of Listening in Social Media

How Can We Help?

Page 21: Foundations of Listening in Social Media

Here’s Some Information...

Page 22: Foundations of Listening in Social Media

Yes or No...

...And Here’s Why...

Page 23: Foundations of Listening in Social Media

http://www.radian6.com@Radian6

Questions?

© 2009 Radian6