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My Workspace “Empowering Employees to Work Their Way”
2 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
What do users really want?
Ability to use any app, on any device, any time, from anywhere
Strong security, but without inconvenience
Personalized services that recognize each user’s uniqueness
All the support they need, when and where they need it
Access to all their data, all the time
Now!
They want everything.
3 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
What our users wanted… aligned with client’s strategic direction
Your users and executive benefit from…
Higher productivity and efficiency
The ability to get more work done in less time with less frustration
Privacy and protection
The ability to work with total security and privacy without onerous
restrictions or inconvenience
A better experience
Faster, more flexible access to apps, data, and support services
Improved decision support
Better IT outcomes and business processes through better use of data
and analysis
4 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
How are we achieving this?
MY EXPERIENCE
MY SUPPORT MY WORKSPACE
5 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
My Experience: Integrated, complementary offerings
Intelligent Service
Centre
Distributed
Smart Services
Digital
Service Centre
Tailored to user-level and
organizational needs
Personalized,
user-centric IT services
Addresses all aspects of the
user experience
End-to-end
value chain
Full
integration
Supports existing IT technologies
and initiatives
MY WORKSPACE MY SUPPORT
MY EXPERIENCE
6 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
Building My Workspace for Capgemini mirrored client’s procurement processes
Q1 Q2 Q3 Q4
Analyse Market Define Requirements Vendor Engagement Design Solution
What’s In What’s Out
2014
7 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
Secure access to Applications and Data on:
Any device
Anywhere
Any time
From any cloud service
Single admin portal
Single portal to consume services and get help
Hosted on premise with client, supplier or in a cloud data center
My Applications My Data My Workspace My Support My Device
What does My Workspace do?
Co
nta
ine
r/D
igit
al F
en
ce
Native
Applications
Mobile and Web
Applications
SaaS
Collaboration
Data
DaaS
End-user
segmentation
8 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
How does My Workspace work?
Secure Enterprise
containerised Mobile
Applications
WorxSuite –
secure email,
secure web
browser
Published
Applications and
Desktops (SBC and
VDI)
Published
corporate
applications
Published
Office
applications
Published
Desktops
Data Anywhere –
Choose storage
zone, on-premise,
cloud
Data
Access mobile applications, web
applications, hosted applications and
your data
Use any device to access single
portal
User’s doorway to cloud services
Containerisation separates personal
applications and data from corporate
applications
and data
Enterprise
Mobility
Published
Apps/
Desktops
Dedicated
Hosted
Desktops
Data/
Storage
Zone
9 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
My Workspace: End-to-end service delivery
Core Service
Associated
Services
Optional
Components
Consultancy
EU
C
Arc
hit
ectu
re
GR
C
EUC/Workspace Strategy
WARP-I
Data Security
Mobility Strategy
Collaboration and Productivity
IT Strategy
Mobility
TLI
GRC Strategy
Business Change
Strategy
Business
Change
Transformation
GR
C
EU
C
Data
Cen
ter
My W
ork
sp
ac
e
Desktop Deployment (Onsite)
Network Transformation
Apps Assessment
Network Assessment
Mobility
Apps Dev
Enterprise Mobility
Transformation
DC Technology Transformation
Mobility
TLI
Storage Optimization
Collaboration and Productivity
Security Infrastructure
Discovery
Packaging and Sequencing
Deployment
User Training
Platform Integration
Virtual Desktop
Transformation
User/Workstyle Assessment
Business Change
Management Business
Change
Security Assessment
Run
Workplace
Server Support
Portal
SBC
Platform
Service Desk
Remote Tier 2 (IMAC, Support)
End User Support
Wintel DBA
Hosting and Network
Cloud Brokering
Se
rvic
e M
an
ag
em
en
t
Fin
an
cia
l Ma
na
ge
me
nt (I
nvo
icin
g/B
illin
g)
Backup Hypervisor
SOE Management WAN Optimization Load Balancing VPN Management Anti-malware Servers
Mobility Apps
Development
Messaging
VDI
Platform
Mobility
Platform
Enterprise File
Synchronization and
Sharing
Discovery Packaging/ Sequencing Deployment
Mobile Device Mgmt.
Desktop Virtualization
SOE Management Anti-malware
Workstations User Personalization
Critical Patch and App
Release
Mobile App Mgmt. Encryption Management Desktop Patch Mgmt.
Storage
Application Delivery Controller
EFSS Support
10 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
Minimize project risk through
detailed assessment of client
environment by reviewing:
Work style
Network
Application
compatibility
Security
How do you deploy My Workspace?
Leveraging our industrialized
approach to solution design;
this phase will tailor My
Workspace’s blueprint
architecture to suit the
requirements identified during
the Assess phase.
Consisting of deployment of
core infrastructure, functional
and non-functional testing
and followed by user
migration, the pace of this
phase is usually dictated by
the achievable rate of
business change.
COMMUNICATION AND
COLLABORATION PERSONAL
PRODUCTIVITY
END-USER APPLICATION
DISTRIBUTION
SELF-SERVICE
AND END-USER
SUPPORT WORKPLACE
BUSINESS CHANGE
APPLICATION TRANSFORMATION
CO
NS
UL
T
11 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
What benefits will My Workspace give me?
Enhanced End User Productivity
Users like it because they work the way they want, with the devices and apps they choose, without limitations
imposed by IT.
02
Time to Value
My Workspace is a pre-configured platform, and our standardized deployment services allow most deployments to complete within 6 months. 04
Increased Flexibility and Agility
The self-serve portal, browser-based applications, SaaS and streaming technologies all accelerate service provisioning, while also minimizing
compatibility issues. 05
Reduced Costs
Flexible, subscription-based pricing model reduces CapEx at setup and eliminates unnecessary OpEx. Standardization brings consistency and
cost reduction to support services. Over 20% reduction in TCO. 03
Security
Secure by design, with enterprise-grade security. Corporate applications and data are containerized, ensuring segregation of the user’s
corporate IT from their personal IT. This provides IT with the control they need, without impacting the user’s excellent experience.
01
12 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
What benefits will My Workspace give me (continued)?
Ability to Attract Top Talent
Enabling workers to work with their preferred devices and providing access to consumer-style productivity tools gives the company a significant
recruiting advantage for Gen-Y employees who are digital technology natives. 08
Digital Transformation
Using technologies to transform customer engagement e.g. transforming front line policing and retail and branch stores of the future. 09
Enhanced Reputation for IT
By improving the user experience and aligning more closely with business objectives, My Workspace improves IT’s reputation—in the eyes of
users and business leaders. 10
Reduced Risk
Leveraging a standard platform, tailored by an in-depth assessment of business need, built on proven technology, and implemented using a
proven methodology, significantly reduces deployment risks and timeframes.
07
Modular Architecture
My Workspace is modular in its design using fully documented, standard interfaces, which allows the replacement of component parts to tailor
the solution to the client’s needs.
06
13 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
The Capgemini advantage: an analyst’s view
“Capgemini prioritizes standard delivery components and has made significant
investments in industrialized services. This has enabled it to deliver end-user
services predictably and cost-effectively....
Its current focus on client experience and the workplace IT store will enable
users to tailor their use of available functions in My Workplace.”
14 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
Next steps
Arrange a personalized demo of
My Workspace.
Visit www.capgemini.com for additional
information about the My Experience
portfolio or the full spectrum of
Capgemini services.
15 Copyright © Capgemini 2015. All Rights Reserved
Presentation Title | Date
Connect with our solution experts for more information
Colin Ball Workplace, Mobility and Collaboration
Service Development
Jon Harriman Head of Workplace,
Mobility and Collaboration
Dave Austin My Workspace Technical Architect
The information contained in this presentation is proprietary.
© 2015 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini
With almost 180,000 people in over 40 countries, Capgemini is one
of the world's foremost providers of consulting, technology and
outsourcing services. The Group reported 2014 global revenues of
EUR 10.573 billion.
Together with its clients, Capgemini creates and delivers business
and technology solutions that fit their needs and drive the results
they want. A deeply multicultural organization, Capgemini has
developed its own way of working, the Collaborative Business
Experience™, and draws on Rightshore®, its worldwide delivery
model.
Learn more about us at www.capgemini.com.
