Global Roaming Quality Platform - Remote IREG, TADIG, CAMEL

Global Roaming Quality Platform

- Remote IREG, TADIG, CAMEL and GRQ Testing -

copyright, 2009 Pixip.net GmbH

The proportion of an organisations turnover attributed to international roaming is increasing

Globalization of markets results in an increase in international business

Mobile technology has become the backbone for the flow of information world wide

Mobile Provider Groups are covering continental or global markets

Provider are optimizing roaming services using roaming hub solutions for increasing roaming revenue and reducing operational costs

Quality Assurance is rising to the indispensable basis for Revenue Assurance

Today Roaming represents 3% of voice traffic, 13% of revenue and a full 35% of profit of GSM operators. (source: http://www.polystar.com/OSIX-system/Solutions/Roaming-Assurance)

Background

Growing Roaming Market

http://www.polystar.com/OSIX-system/Solutions/Roaming-Assurance




Customers demand the same level of quality at home or abroad

Roaming Partner agreements based on IREG Specifications defined by ETSI

TADIG tests to verify correct billing information

No outbound quality data

No End-2-End Quality of Service Monitoring

No defined process for troubleshooting

IREG

Roaming Quality Assurance


GRQ

New Framework for roaming SLAs and KPIs for QoS

GSMA GRQ - new framework for roaming SLAs and KPIs for QoS

Roaming services

Inbound and outbound roaming services

Voice (2G and 3G)

Messaging

Data Services (2G and 3G)

GRQ Framework

End-2-End QoS monitoring

Roaming SLA

Standardization of Roaming problem reporting and troubleshooting processes

GSMA Global Roaming Quality (GRQ) Specification


GRQC

as forerunner of GRQ Model

End-2-End Quality of Service Monitoring without the pressure of SLA contracts

Central Trouble Shooting process supported by Alarming, Ticketing and Reporting System

Bilateral problem solution

Collaboration between roaming partners to analyze problems

Know how exchange directly with other members

Sharing cost model (Inbound / Outbound)

Testing based on standard specifications (IREG, GRQ)

Quality improving processes supported by roaming specialists

Global Roaming Quality Club as the forerunner of GRQ Model


System Overview

Central Management Platform, Remote SIM Server, On Site SIM Probes

System Architecture


GIS enabled Remote Probe Management

More then 250 networks in over 700 locations in more then 75 countries

Web based Probe Unit Monitoring


Iran UAE Pakistan Algeria Bahrain Egypt India Jordan Kenya Lebanon Morocco Nigeria Qatar Saudi Arabia South Africa Tunisia

Australia China Hong Kong Indonesia Japan Korea Malaysia New

Zealand Philippines Singapore Thailand Vietnam

Argentina Brazil Canada Chile Colombia Costa Rica Dominican

Republic Guatemala Panama Peru Puerto Rico Venezuela

Austria Belgium Bosnia Bulgaria Cyprus Croatia Czech Republic Denmark Finland France Germany Greece Hungary Ireland Israel Italy

Luxembourg Montenegro Netherlands Norway Poland Portugal Romania Russia Federation Slovakia Spain Serbia Sweden Switzerland Turkey United Kingdom United States

Worldwide Network of 2G / 3G Test Probes


Central Management Platform

Web based Test Definition, Test Result Analysis, Trouble Shooting

Web based personalized test

management

Real time monitoring and trouble

shooting

Ticketing and Collaboration

GIS based information

KPI / KQI based monitoring

Report distribution

Report collaboration

Report archiving

Full text search engine support

Document management features

Event based messaging

Web based Report Designer


Remote SIM Server

Centralized SIM card Management

No fix SIM card in the test probe

Virtual SIM card transfer

Very efficient test methodology

simultaneous access to over 400

Smartcards in one single server

supports ISO/IEC 7816 compatible

Smartcards in ID-000 format including

GSM SIM and PKI/Crypto cards

Any number of Arrays may be combined

to form large Smartcard/SIM storages

SIM Array


Test Scenario Library with more 200 Test Scenario including IREG, TADIG and GRQ Tests

IREG, TADIG and GRQ Tests

Test scenario library

The most comprehensive testing

environment

Basic Call

Supplementary Services

IVR

Voice Quality

Push To Talk

SMS, MMS

WAP

VMS, RingBackTones

USSD

FTP, PING, HTTP

Email, IM

Video Telephony

Video Quality

RTSP

DSL, VoIP

2G / 3G

IN / CAMEL

VAS

Portal Testing

Handset Simulation

Test case library


KPI / KQI based Monitoring

Real Time Monitoring – Trouble Shooting

Multi-leveled monitor view

Grouping based on type of service (SMS,

MMS, WAP,etc.)

Grouping based on underlying network

technology (GSM, GPRS, UMTS,etc.)

Service view – all services at a glance

Operator view – all operators at a glance

Inbound and outbound view

Direct access from a real-time to a historic

view (use past experiences to support

analysis)

KPI / KQI based monitoring Web based Monitoring


KPI Charts, Location based data visualisation, Severity based visualisation

Wide Range of Visualisation Possibilities

Severity Visualisation

XML/XSL based dashboards

Location based view

Adobe Flex based charting

GIS based visualisation

On mouse over preview

Drill down capability integrated

KPI/KQI based views

Monitor grouping


False alarms are avoided through an intelligent alarming system

Alarming / Ticketing

At least 20 values for analyse is

required

Only when the last 4 results have failed

is the critical alarm triggered

The threshold value is increased

between 0:00 and 6:00

Alarm severity can be flexible defined

Define alarm filters flexibly

Alarm should only be sent once with a 2 hour

period

Alarm is only send when no open ticket

currently exists

Alarm should not be sent until the following

day

Only SNMP Alarms are activated

Problem tracking using integrated ticketing system


Drill Down using GPS data

GIS based information


Significant Information through connecting Real Subscriber Data – xDRs, Billing Data and Statistical Data

Drill down to the real subscriber data


KPI / KQI based Reporting

Reporting – Long Time Analysis

Daily, Weekly, Monthly Reports

Ad Hoc Reporting

Report export features

Report distribution features

KPI / KQI based reporting (SLA Management)

Report archiving features

Report collaboration – communicate about specific errors

Drill-down features

Integrated product from the leading Business Intelligence provider, Business Objects.

Web based Reporting


Global Roaming Reports - Inbound / Outbound

Cross Provider Roaming Reports


All Services - Inbound and Outbound View

Inbound / Outbound View


Full Filtering Capabilities

Filter Capabilities


Bilateral Problem Tracking

Report Collaboration

Report Collaboration


Zero Administration Features

Zero Administration

Reusable Scenario Definition

Remote Software Update

3 Layer Watchdog

Remote Probe Control

Control over SMS

Remote Configuration

Web based Envirnoment

Central Application Server

Plug ‘n play probes

Unattended Test ProbesProbe Unit Management


Platform Sharing – Cost Saving

Intra-Group Roaming

Predestined for mobile provider groups

Central web based management platform

and database

Personalized access

Resource management

Separated test probes

Separated SIM Arrays

Central Management Platform

User Group

User Group

User Group User Group


Remote On Demand Test Execution using Standalone Client

Remote Ad Hoc Testing

Remote On Demand Testing

Access to worldwide distributed test probes

Rapid Test Parameter changing

Rapid Test Scenario Design

Design Once Run Everywhere

Scenario Exchange with CU via XML

IP

Standalone Client GUI

SOAP/SSH/XCP

Standalone / On Demand Testing

IP

IP

IP


Roaming Test covering all important locations such as airports, hotels

Roaming Drive Test

Test Equipme

nt

Test Result Analysis


Competitive Edges

Central trouble shooting process supported by integrated Alarming and Ticketing system

Low cost test probes providing higher quantity of locations

Network independent test probes (2G/3G)

Small sized test probes for better portability and easy distribution

VIP Customer Care support utilizing test probe on a USB-stick (brand new)

The most comprehensive Reporting Environment providing Collaboration Features

Already in use by provider groups for their In-Group Roaming QoS management

Most comprehensive end-to-end test library

Enterprise Platform covering both top-management and technicians requirements

Thank you for your attention

Technology

Global Roaming Quality Platform - Remote IREG, TADIG, CAMEL