Cisco Collaboration UpdateHawaii Cisco Day, Feb 28 2017Justin Jordan – Consulting System Engineer

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Agenda• CUCM 11.5 Highlights, Instant Messaging 11.5 Highlights• Apple Push Notifications for 11.5 and Jabber• Current Endpoints• Spark 2.0 Update• Spark Calling Update• Spark Hybrid Media Service and Private SIP Trunk

Unified  Communications  Manager  11.0IM/P  Enhancements• AD  Group  Support  • Managed  File  Transfer  -­‐ Phase  II

Midmarket  & Remote  Office• Conference  Now  -­‐ Audio  Conference  Bridge  Native  

to  Unified  CM• Emergency  Call  Handler

Media  Adaptation  and  Resilience• QoS  Enhancements:

• UDP  Port  Ranges• DSCP  Markings

• Opus  Codec  Support

Security  Enhancements• Next  Gen  Encryption  support• Unified  CM  Reporting  for  VPN  Certificate  Mismatch• NTLMv2  support  on  IMP  and  Exchange  Integration• Security  Certificate  Management  

Continuous  Improvement• PCD  Edit/Expand  Cluster• Phone Load  Cleanup• Generic  Directory  Server  Support• MVC  Framework  Upgrade• Remove  Agent  Flow  SSO

Unified  Communications  Manager  11.5IM/P  Enhancements• Persistent  Chat  High  Availability• Multi  Device Messaging• MS  SQL  Server  Support

Simplicity  &  Scalability• Hitless  Device  Pack  Installation• Directory  Search  for  MRA  Client and  Endpoints• Single  SAML SSO  Agreement  per  Cluster• PIN  Synchronization• PCD  Status  and  Serviceability• Display  Name

Value  Extension• Jabber  DVO• Self-­‐provisioning  in  Mixed  Mode• Location  Based  Services• Spark  Enhancements• FEC  Codec Support

Security    and  Compliance• Next  Gen  Encryption• SHA2  Support  • Form-­‐based Authentication  • Read  Only  AXL and  CLI  

§ Next  Generation  Security  (DoD:  Suite  B)§ Product  Security  Baseline  Enhancements§ Suite  B  Encryption  (Department  of  Defense)§ FedRAMP  Authorization  (US  Government)

§ Platform  Enhancements§ VMWare  ESXi  6.0  Support§ Increased  Small  System  Scale  (UCS  E)§ Microsoft  Qualifications§ Single  SAML  IdP  Agreement  per  Cluster§ Directory  Synchronization  (NTLMv2  Support)

Cisco  Unity  Connection  11.5

§ Video  Messaging§ Ring  No-­‐Answer  (RNA)§ Smaller  OVA  Support  (e.g.  2  vCPU)

§ Product  Enhancements§ Common  PIN  with  CUCM§ New  Media  Player§ Increased  Office  365  Scale§ Customizable  Roles

§ Microsoft  Product  Refresh§ Exchange  2016§ Outlook  2016§ Windows  10§ Edge  Browser

Video,  Security,  Platform,  Interoperability

How  Jabber  for  iOS  works  today…Jabber  11.8  and  prior  versions

JabberProcess

JabberProcess

SIP XMPP

KeepAlive

UC  Manager  NodeIM&P  /  MessengerPlatform

UC  ManagerNode

IM&P  /  MessengerPlatform

KeepAlive

JABBER  inFOREGROUND

JABBER  inBACKGROUND

How  Jabber  for  iOS  will  work  in  the  futureJabber  11.8(1)MR  and  later

JabberProcess

JabberProcess

SIP XMPP

KeepAlive

UC  Manager  NodeIM&P  /  MessengerPlatform UC  Manager

Node(post  11.8(1))

IM&P  /  MessengerPlatform

HTTPS

Apple  APNs

Cisco  Collaboration

Notifications  are  send  usingApple  Push  Notification  Service

JABBER  inFOREGROUND

JABBER  inBACKGROUND

SIP

1. Jabber  will  require  upgrading  to  11.8(1)+

2. CUCM,  IM&P  will  require  upgrades  to  11.5.SUx

3. CUCM  Cluster  will  require  registration  to  Cisco  collaboration  cloud  (direct  /  proxy  /  expressway)

4. Firewall  ACLs  may  require  modification  

5. Expressway  will  require  an  upgrade  if  using  Mobile  Remote  Access  (MRA).

6. If  using  SSO  with  iOS  upgrade  to  11.5  but  wait  for  SU3  before  turning  on  Push.  (i.e.  oAuth)

What  will  I  need  to  do….

Make  sure  you’re  readyCall  to  Action

• To  continue  receiving  chat  and  call  notifications  on  Jabber  iPhone/iPadwe  highly  suggest  your  upgrades  are  in  place  before  September  2017

§ General  Business  Communications  Portfolio

§ Voice-­‐focused  Communications:§ High-­‐quality  Audio§ Easy-­‐to-­‐Use§ Comprehensive  Telephony  § Energy  Efficient§ Reliable  and  Secure§ Customizable

§ Light-­‐to-­‐Highly  Active  Voice  Users

§ Midmarket  to  Large  Enterprises

§ Flexible  Deployment  Options§ On-­‐premise  and  Cloud

§ Session  Initiation  Protocol

Cisco  IP  Phone  7800  Series

Cisco  IP  Phone  8800  Series  Next-­‐Generation  Video,  Voice  and  Mobile  Communications

• Affordable  endpoints  for  how  you  wish  to  work− Superior  wideband  audio− 720p  HD  video,  Bluetooth,  and  Wi-­‐Fi  (select  models)

• Easy-­‐to-­‐use,  more  intuitive  new  software  experience− Two  user  experience  modes  (Session  and  

Enhanced  Line)

• Telephony  feature  integration  with  mobile  devices  (select  models)

• Increased  responsiveness  for  key  staff− Optional  key  expansion  modules

• Flexible  deployment  models:  − Cisco® on-­‐premises  and  Cisco  Spark™  cloud− Cisco  approved  third-­‐party  UCaaS providers

Message Meeting Hybrid  ServicesCall Open  API‘s

Persistent  chatDocument  sharing

Conferencing

Full  featuredConferencing

WebEx  Web  &  Video  Conferencing

+  Video  Rooms

Connect  Cloud  to  on-­‐prem for

HCSJabber

TelephonyCalendaring

Videoidentities

Register  Cisco  Phones  and  Video  Endpoints  directly  with  the  Cloud

Consume  all  Collaboration  

services  through  API‘s  for  

application  integration

Spark  Platform

+  audio  dial  in  plans  (via  partner)

+  video  bridge  services+  PSTN  dial  plan  (via  partner)

Cisco  Spark

An  Easier  Way  to  Get  Everyone  Together

Work  together  in  unlimited  virtual  rooms  that  you  can  easily  access  through  a  searchable,  sortable  list

Start  collaborating  with  anyone  by  simply  adding  their  name  or  

e-­‐mail  address

Connect your  mobile  calendar  to  create  a  Spark  room  for  upcoming  

calendar  entries.  Join  virtual  meetings,  including  WebEx  meetings,  in  a  single  tap.

Pull  Everyone  Together Simpler  Way  to  Work  With  All  Your  Teams

Teams  enabling  user  to  create  and  join  virtual  teams  and  add  “open”  rooms  for  their  teams  

All  Your  Teams  in  One  Place

See  everything  the  team  is  working  on  and  join  new  rooms  when  needed

Jump  into any  of  your  teams  to  quickly  chat  about  a  project  or  

catch  up  on  conversation

Manage  the  team  and  members  easily  from  

within  the  app

Simple  Access  to  Your  Teams Projects  Organized  and  Browse-­‐able

Get  It  Done  Faster

Share  a  photo  or  add  a  file  directly  into  your  rooms  

Get  a  team  member’s  attention  or  see  who  is  

looking  for  you

Add  FilesEven  While  Mobile

@Mention  Team    Members

Get  to  Need-­‐to-­‐Know  Quickly

Find key  information,  people  and  rooms  anytime    

Search  Across  Workspaces

Filter  rooms  by  different  categories  to  zero-­‐in  on    relevant  information

• Spark Message: Evolution of Spark Spaces, Activity UX, Search and filtering improvements, Presence, Out of Office, Do not disturb

• Spark Meetings: Spark Meet, Big Green Button, Sparkboard, In-app Whiteboarding, Scheduling integration, Roster control, WebEx PMR integration

• Spark Call: Paging, Barge, Decline, Analog Support, Conference Phone, Intercom, West UC/Thinktel PMPs

• Spark Rooms: Touch 10 support, PSTN dialing

Spark 2.0

• New  Spark  Phone  OS• Cisco’s  latest  generation  of  phones• Cisco  7800  and  8800  series

• Video  available  on  8845  and  8865  models• Wideband  codec  for  high  quality  calls

Spark  Call  -­ Enterprise-­Class  Devices

BasicTelephony

AdvancedFeatures Administrative  Features

• PSTN1 calling

• Video  calling

• Single  Number  Reach

• Call  Forward

• Call  Transfer

• Do  not  Disturb

• Hold/Resume

• Auto-­‐attendant

• Hunt  Groups

• Shared  Lines

• Video  on  Hold

• Desk  Phone  Control  with  Spark

• Ad  Hoc  Conferencing

• Zero  Touch  Meeting

• User  Self  Care  Portal

• Customer  Bulk  Provisioning

• Customer  and  Partner  Admin  portal

• External  Health  Portal

• Support  Tab

Call  Features

1 The  Cisco  Spark  service  doesn’t  include  PSTN  services.    Customers  need  to  purchase  PSTN  services  from  a  3rd party  provider.    For  the  complete  Spark  service,  Cisco  preferred  media  provider  ecosystem partners  can  provide  PSTN  local,  long-­‐distance,  and  direct-­‐inward-­‐dial  services.    Existing  Cisco  UC  customers  will  use  Spark  Hybrid  Services  to  connect  on-­‐premises  call  capabilities  to  Cisco  Spark  capabilities in  the  cloud.

Call,  Spark  Desktop  and  Mobile  Experience

Join  MeetingsWhen  MobileFrom  a  Desk  From  a  Room

• Answer  incoming  calls  on  any  device• Calls  to  any  Spark-­‐enabled  desktop  device  start  a  room  on  your  Spark  client  allowing  content  sharing  on  the  Spark  client  between  • Share  contacts  from  mobile  to  any  Spark-­‐enabled  desktop  device

ZERO  TOUCH  MEETING

Hybrid  Services  RequirementsCisco  Unified  CM,  Business  Edition,  and  HCS

HTTPS

CTI/AXL

SIP

Call  Service• For  Call  Service  AwareExpressway-­‐C  version  8.7  (Connector)

• For  Call  Service  Connect:  New  or  existing  Expressway  pair  version  8.7

Calendar  Service• Expressway™  v8.7+  Connector

• Exchange  2010  SP3  /  2013  /  O365

• @WebEx  requires  T29.13+  &  PMR

Directory  ServicesDirectory  Connector  installed  on  Windows  Domain  Server  (2003,2008  R2  or  2012)  with  

administrator  user  privileges

Expressway-­‐E

Expressway-­‐C Directory  ConnectorExpressway-­‐C

Cisco Unified CM

Connectivity

Minimum  UCMRequirements:-­‐ For  Unified  CM  10.5(2)SU3-­‐ For  HCS  10.6.X

Cisco  Spark  Board  55

Available Jan 2017

Cisco  Spark  Board  70

AvailableQ3FY17

Automatic Wake-upRecognizes who you are and suggests activities to choose from

Intelligent MicrophonesFilters out noise, no table mics needed

Take Your Whiteboards with YouAutomatically saves whiteboards to appropriate Cisco Spark spaceView & interact from any Spark app or on Spark Board

4K screen (55” and 70”)Beautiful, crisp content

4K Camera with Intelligent ViewsAuto crop to provide best views using 4K camera and digital processing (Roadmap)

Industrial DesignEasy to install and setupThin , elegant, inviting

Highlights

Update  UI

• Clean Spaces, high quality uses

• Simple Pricing, Simple yet powerful experience

• Meetings are between people, not rooms or equipment

• Consolidate existing investments: Spark Hybrid Media, Enterprise Branch

• Intelligence in meeting rooms: new workspace capabilities, SpeakerTrack, people tracking

• It’s not just about an endpoint.

Building the Intelligent Workspace

Cisco Spark Enterprise Branch

CiscoCollaborationCloud

• Migrate and roll out new branch locations to the cloud: Cost effective, quick, simple, consistent

• Ability to connect Spark Call to existing CUCM/SME clusters using Expressway – Private SIP Trunk

• Orchestrated by Cisco Collaboration Cloud Management Portal with TAC support model

• Key capabilities:• Consistent internal dialing plan for on-prem and

cloud deployments• Consistent user directory and dialing experience• Option to retain existing on-prem trunking, carriers

and DID’s for cloud users, or simply use PSTN in cloud

• Roadmap Evolution:• Summer 2017: Redundant domestic SIP Trunks to

Expressway, Optimized Media Path (ICE) • Fall 2017: Multiple trunks to CUCM/HCS regions,

Overlap dialing plans and Branch site code dialing

PSTNCONTROL

CUCM

CostSecurityMedia qualityBandwidth

ScaleCapacityInnovation velocityNo infrastructureGlobal footprint

Meetings

OR

Understanding Meeting Deployment Options

ANDCostSecurityMedia QualityBandwidth

ScaleCapacityInnovation velocityNo infrastructureGlobal footprint

Hybrid Media ServiceNEW

CISCO SPARK CLOUD

Spark Media – How It Works

Med

ia P

OP

Med

ia P

OP

CASCADE

Region 1

MEDIANODES

Med

ia P

OP

MEDIANODES

CONTROLLER

MEDIANODES

Region 2