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www.teamhgs.com
HGS – Your Transformation Partner
www.teamhgs.com
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1914 1951 1970 1995 2002
37 COUNTRIES 70,000 EMPLOYEES
2010
Major Centres and Establishments Europe : London, Paris, Geneva, Moscow North America : New York, Washington, Canada India : Mumbai, Delhi, Chennai, Bangalore, Hyderabad, Vizag Middle East : Dubai South East Asia : China, Philippines South America : Brazil Africa : Johannesburg, Cairo, Mauritius Latin America : Columbia
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The Hinduja Group
www.teamhgs.com
• Founded in 1914
• Headquarters in London
• Estimated Revenues of $23B and market
capitalization of $40B
• Privately held
• 70,000 Employees
• Businesses in 50 Countries
Corporate Tenets:
- Work To Give
- Word Is A Bond
- Act Local, Think Global
- Partnership For Growth
- Advance Fearlessly
The Hinduja Group is a large,
diversified conglomerate with
offices in every continent and
holdings in the Banking &
Finance, Transportation,
Energy (Oil & Power)
Technology, Media, and
Telecom sectors.
The Hinduja Group
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www.teamhgs.com
HGS Overview
• Who We Are: A global customer relationship management corporation with its principal North American office in Warrenville, IL
• Global Customer Support Services: Global provider of back office business process outsourcing and customer support solutions by phone, e-mail, chat, and social media with over 26,000 employees and 58 centers located in 12 countries
• Stable Operations and Client Base: In business for nearly 40 years, with Fortune 100 to 500 clients, and listed in Fortune Magazine’s Top 100 Global Outsourcing Companies
• Consistent Growth: Growing corporation with over $425 million in revenue
• Financial Stability: Publicly listed company, financially sound (S&P Crisil rating AA-)
• Certifications: Six Sigma, ISO 9001, 27001, HIPAA, GLBA, PCI, eSCM
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www.teamhgs.com
5 www.teamhgs.com
Cross-sell and up-sell
Sales and order taking
Service-to-sales
Save-the-sale
Order status
Inbound Sales and Order Taking
Digital Products
Data Entry
Custom letters/ brochures
Coupons and rebates
Back office forms
Claims/order processing
Bulk product samples
Promotional items
Fulfillment and Back Office Processing
Customer Care Product Support Member Care Provider Support
Customer service
Outbound follow-up
Pre- and post-sales product information
Sales support
IVR and web self service
Store and product locator
Operational and technical support
Satisfaction/ loyalty surveys
Brand loyalty analytics
Competitive research
Customer analytics
Analytics and Market Research
Claims adjudication
Fraud research
Special investigation unit
Plan building, loading, and
testing
Human Resources
Payroll
Business Process Outsourcing
Digital Media Services
Social Media Management
Web/Enterprise Portals
Mobile Applications
Digital Marketing
Customer Experience Engagement - Multi/Omni Service Channels:
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www.teamhgs.com
The power of 4: Our approach to Success
Globally Local Domain Expertise
Easy to do
Business
Operational
Excellence
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Success at HGS has four distinct cornerstones
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www.teamhgs.com
• HGS UK awarded “Best Contact Center” in Large Outsource
Provider Category
• Best Under A Billion – Forbes Asia
• HGS Cited by Everest Analysts as a Top 20 Provider –
“Major Contender”
• HGS Included in June 2014 edition of Fortune Magazine –
Global Outsourcing 100 List (#50)
• HGS Named as a finalist “Best Call Center Provider” by
IAOP in 2014
Who We Are – Globally Recognized
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www.teamhgs.com
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Jonathan D. Ellsworth VP, Technical Services
Business Development
989.339.7221
www.teamhgs.com
Jonathan D. Ellsworth, VP Business Development has more than 15 years of BPO
experience within Business Development, Solution Development and Architecture. Jonathan
joined HGS in 2011 to answer its aggressive initiative of growing and driving new business
relationships. Since then, he has brought in many new business partnerships expanding HGS’
portfolio. He has lead support of such major corporations as Cisco, Microsoft, Xerox,
Windstream to name a few. Noted for crafting unique solutions that meet clients’ challenging
needs he is a valuable team member driving successful client relationships. Before joining
HGS, he highly contributed to the success of Sutherland Global Services supporting the entire
customer life cycle: from managing front-office solutions to being a lead team member
launching and building the back-office F&A practice. Jonathan is one of HGS most valuable
assets whom HGS relies on in its future operations to support our business partnerships and
your needs.
Thank You & Contact Info
Keith Brickell, is a Business Development Manager with HGS and
has a lengthy track record in helping clients obtain measurable results and
grow in their respective markets & industries. He is proficient in building
long term, sustaining relationships that create business value for the
customer. Included in his portfolio over the last 10 years are many large
technology and telecommunications companies, including Fortune 500,
where he has fostered relationships to help clients solve complex business
problems. Keith is a believer that to do this effectively means keeping pace
with technology, staying up on trends, and knowing your client.
Keith Brickell Business Development Manager 727.458.4824 [email protected]
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