How do you engage learners in compliance training

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How do you engage learners in compliance training --really?#chrishorseman@EngageElearning

CEO priorities 2016*

*Source PWC 18th annual global CEO survey

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Shop floor realitiesOur manager does it for all of us. It gets head office off his back and it means we can get on with actual work.Waste processing facilityIf the night shift is quiet they do it for us. Police ForceThe teenagers on the ward do it for a few of quid. Its so boring we cant face repeating it. Eating Disorders HospitalI choose the answers without even looking at the questions, most of the time its the longest one or all of the above or the only one that makes any sense. Global Construction CompanyI did it, I passed the test and then I forgot it.

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If it is such a high priority, why is it like this?Grand design: subject matter experts may not be instructional designersTMI: information is prioritised over impactScatter-shot: everything is taught to everyoneSkill set: trainers arent (necessarily) game designers or film directorsTake-aways: work support resources arent used to transfer learning

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Too much raw informationLack of dynamismLack of learner discovery/involvement

4

It doesnt have to be like this.Inspired and MotivatedConfident to use in workplace

92%99%From a recent survey of 7200 learners after completion of annual compliance eLearning

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So, how do you fix it? Give SMEs guidelines to produce content briefs. Why is this important: to the organisation, to the learner, to our customers?What does the learner need to be able to DO at the end of this?If a learning point is removed, will it affect the learners performance?Could some information just be given to people in certain roles. i.e. managers, warehouse workers, office workers, email users?What real practical scenarios or case law could be relevant stories?What technical terms have to stay? Why cant they be in plain English?TIPwrite the post test and evaluation criteria first

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Give the information impact 1Stories:tell stories, get people involved, make things relevant to what we do Humour:situational humour isnt making light of a serious topic: BriberyExperiment:let people try different outcomes : DSEMedia:use media for dynamism: Infection control screeching-carChoreograph:dont just replicate audio with text: Accesibility alternativePace:make things pacey and remove low/no impact information Personalise:connect the issues to the learner or people they can identify withBe positive:give a positive message (avoid F.U.D.)

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Give the information impact 2Contemporise: take ideas from games and social mediaCompetition: badges, rankings and rewards: Behaving SecurelyCollaboration:ask people to post their own experienceChallenge: Mission Possible: WiltshireEvaluate: spend time on your testingRobust: make sure wrong answers are credibleResilient: use randomisation and question banks to avoid passed around answersReward: with a certificate and an acknowlegment email

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Dont teach everybody everythingRefresh: identify repeat learners, pre-test them and let them skip things they really knowTailor: identify role-relevant elements and optional elements. E.g.:Display screen: do they use a mobile device at work, do they work at home, use a laptop?Manual handling: Do they have to lift in their job, would they like to know anyway to avoid injury at home?DPA: Do they process and store data or just use data from time to time.Does the head of Health and Safety really have to retake his own course annually?

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Use mediaFree:Link in Youtube contentInexpensive: easy Hand animations (Videoscribe)Talking head/easy animation (Crazytalk)Medium: Impact videos of your own people

Plug for us: Use great (our) off-the-shelf content andcustomise itMore Expensive:Commission bespoke

Media are like good jelly beans. Eat them all at once theyre just sugary. Choose the flavours you combine carefully and they have individual and interesting tastes.I got hurt

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Provide take-awaysReminders:short key point reminders from the training will have a big impact on what is remembered and usedResources: that people can use at point of need: risk assessment checklists, procedures, visual recognitionRight there:make them mobile if you can as point of need may not be where you expect: car accident procedure

eBook Link

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When you put this into action.Inspired & MotivatedConfident to useretakersPre-tested and able to skip sectionsnew starters

73%97%92%99%17,000 trained in 2 months98% completion7,200 voluntary evaluations3,400 hours saved

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Questions?

Please come and see our Fresh eLearning on Stand L1

#chrishorseman

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