How do you engage learners

in compliance training

--really?

#chrishorseman @EngageElearning

@EngageElearning

CEO priorities 2016*

*Source PWC 18th annual global CEO

survey

@EngageElearning

Shop floor realitiesOur manager does it for all of us. It gets head office off his back and it means we can get on with actual work.

Waste processing facilityIf the night shift is quiet they do it for us.

Police Force

The teenagers on the ward do it for a few of quid. It’s so boring we can’t face repeating it.

Eating Disorders Hospital

I choose the answers without even looking at the questions, most of the time its the longest one or “all of the above” or the only one that makes any sense.

Global Construction Company

I did it, I passed the test and then I forgot it.

@EngageElearning

If it is such a high priority, why is it like this?

1. Grand design: subject matter experts may not be instructional designers

2. TMI: information is prioritised over impact

3. Scatter-shot: everything is taught to everyone

4. Skill set: trainers aren’t (necessarily) game designers or film directors

5. Take-aways: work support resources aren’t used to transfer learning

@EngageElearning

It doesn’t have to be like this….

Inspired and Motivated Confident to use in workplace

92% 99%

From a recent survey of 7200 learners after completion of annual compliance eLearning

@EngageElearning

So, how do you fix it?

Give SME’s guidelines to produce content briefs. • Why is this important: to the organisation, to the learner, to our customers?

• What does the learner need to be able to DO at the end of this?

• If a learning point is removed, will it affect the learner’s performance?

• Could some information just be given to people in certain roles. i.e.

managers, warehouse workers, office workers, email users?

• What real practical scenarios or case law could be relevant stories?

• What technical terms have to stay? Why can’t they be in plain English?

TIPwrite the post

test and evaluation

criteria first

@EngageElearning

Give the information impact 1Stories: tell stories, get people involved, make things relevant to “what we do”

Humour: situational humour isn’t making light of a serious topic: Bribery

Experiment: let people try different outcomes : DSE

Media: use media for dynamism: Infection control screeching-car

Choreograph: don’t just replicate audio with text: Accesibility alternative

Pace: make things pacey and remove low/no impact information

Personalise: connect the issues to the learner or people they can identify with

Be positive: give a positive message (avoid F.U.D.)

@EngageElearning

Give the information impact 2Contemporise: take ideas from games and social media

Competition: badges, rankings and “rewards”: Behaving SecurelyCollaboration: ask people to post their own experienceChallenge: Mission Possible: Wiltshire

Evaluate: spend time on your testingRobust: make sure wrong answers are credibleResilient: use randomisation and question banks to avoid passed

around answers

Reward: with a certificate and an acknowlegment email

@EngageElearning

Don’t teach everybody everythingRefresh: identify repeat learners, pre-test them and let them skip

things they really know

Tailor: identify role-relevant elements and optional elements. E.g.:

Display screen: do they use a mobile device at work, do they work at home, use a laptop?

Manual handling: Do they have to lift in their job, would they like to know anyway to avoid injury at home?

DPA: Do they process and store data or just use data from time to time.

Does the head of Health and

Safety really have to retake his own course

annually?

@EngageElearning

Use mediaFree: Link in Youtube content

Inexpensive: easy “Hand” animations (Videoscribe)Talking head/easy animation (Crazytalk)

Medium: Impact videos of your own people

Plug for us: Use great (our) off-the-shelf content andcustomise it

More Expensive: Commission bespoke

Media are like good jelly

beans. Eat them all at once

they’re just sugary. Choose the

flavours you combine carefully

and they have individual and

interesting tastes.

I got hurt…”

@EngageElearning

Provide take-awaysReminders: short key point reminders from the training will have a

big impact on what is remembered and used

Resources: that people can use at point of need: risk assessment checklists, procedures, visual recognition

Right there: make them mobile if you can as point of need may not be where you expect: car accident procedure

eBook Link

@EngageElearning

When you put this into action….

Inspired & Motivated Confident to use

retakersPre-tested

and able to skip sections

new starters

73% 97%

92% 99%

17,000 trained in 2 months

98% completion

7,200 voluntary evaluations

3,400 hours saved

@EngageElearning

Questions?

Please come and see our Fresh eLearning on Stand L1

#chrishorseman