How to Teach Quality Improvement

Astrid Grgurich

Quality Improvement Theory

“...a set of principles that involve knowledge, skills, and methods used to evaluate and implement change in a health care system using a systems-based approach.”

(Boonyasai, Windish, Chakraborti, Feldman, Rubin & Bass, 2011).

Importance of Quality Improvement

“a profession is defined by what it does, not just what it knows, and by doing what it does better all the time, not just doing it well.”

(Batalden & Davidoff, 2007)

How do we know what needs improvement?

Identify deficit

Analyse deficit

Develop improveme

nt plan

(Statit Quality Control, 2007).

How to Teach Quality Improvement

(Image From Microsoft Clip Art)

Teaching Quality Improvement in a Healthcare Setting

(Management Sciences for Health, 1998).

Methods of Teaching Quality Improvement in Healthcare

Learning packages In-services Reflection/Debrief

Kolb’s Model of Reflection

(Regis University, 2007).

Situated Learning Theory “Knowledge needs to be presented in

authentic contexts — settings and situations that would normally involve that knowledge. Social interaction and collaboration are essential components of situated learning — learners become involved in a “community of practice” which embodies certain beliefs and behaviors to be acquired.”

(Learning Theories, 2008).

References Batalden, P., & Davidoff, F. (2007). Teaching quality improvement: The devil is in the details.

Journal of the American medical association, 289(9), 1059-1061.

Bate, P., Mendel, P., & Robert, G. (2008). Organizing for quality. Oxon, UK: Radcliffe Publishing Ltd.

Boonyasai, R., Windish, D., Chakraborti, C., Feldman, L., Rubin, H., & Bass, E. (2011). Effectiveness of teaching quality improvement to clinicians. Journal of the American medical association, 306(22), 2415-2526.

Learning Theories. (2008). Situated learning theory: Lave. Retrieved from http://www.learning-theories.com/situated-learning-theory-lave.html

Management Sciences for Health. (1998). Welcome to managing for quality. Retrieved from http://erc.msh.org/quality/index.cfm

Regis University. (2007). The Kolb model. Retrieved from http://academic.regis.edu/ed202/subsequent/kolb2.htm

SIL. (1999). What is in-service training? Retrieved from http://www.sil.org/lingualinks/literacy/ReferenceMaterials/glossaryofliteracyterms/WhatIsInServiceTraining.htm

Statit Quality Control. (2007). Continuous quality improvement techniques for healthcare process improvement. Corvallis, Oregon: Statit Software Inc.

The Process – How did we get here?

Orientation search

Brainstorming and

organisation of information

Isolation and delegation of

topics for further

research