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Communication Not just about language

Ian Communication

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Page 1: Ian   Communication

CommunicationNot just about language

Page 2: Ian   Communication

Ian Morrison

• Scotland, UK– Terrible accent and stammer

• USA– UK and USA are two countries

divided by a common language

• Asia– So many different languages!!

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Successful Communications

• Why we communicate?– Attaining qualifications– Finding friends– Making money– Growing families

Communication for success in business and

family

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Express Yourself!

• What you say?– Words– Text, SMS and email

• How you say it?– Tone. Humor or anger.

• Who says it?– Body language

Aspects of Communication

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Brand, symbolic and visual

Communications

Much Communication is Non Verbal

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Honesty in Communication

• Saying “Yes” when you mean…– “No”– “I don’t know”– “I wish I knew what you’re

talking about”– “Maybe now but not later”

• Stores up problems for later• Causes miss-understanding • Is a failure of communication

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More Than Just Words• English is not the critical

requirement for good communication– Not just what you say– Not just about language

• Put more thought into it. Thought is cheap and can be expressed in any language– When you say it– Who you say it to– Why you say it– How often you say it

PUT YOUR THINKING CAP ON

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Summary• Use all media, channels and avenues– Rich communications– Be visual

• Be honest– Build relationships based on a reputation for truth

• Think about what you want to say– Communicate effectively