Salesforce Solutions Overview

Getting there smarter and faster with Salesforce

Infogain helps clients transform their CRM and customer support operations using Salesforce Sales Cloud and Salesforce Service Cloud. By transitioning to the cloud, businesses can leverage next generation capabilities to build a stronger customer experience, increase customer, sales representative and support agent satisfaction levels, and reduce costs. It’s a win-win for business and IT.

With experienced CIOs in its practice leadership, 20 years’ CRM experience, and objective insight, Infogain helps its clients “get there smarter and faster”. Infogain gives you unbiased advice and honest answers about build-versus-buy decisions, how to integrate, and the best migration strategy for your company’s unique business environment.

Salesforce Services Infogain’s Salesforce Services

Infogain provides clients a full spectrum of Salesforce services, including:

l Enterprise IT Assessment and Strategic Planning

l Salesforce Sales Cloud and PRM Implementation

l Salesforce Service Cloud Implementation

l Salesforce Integration

Infogain’s Sales Cloud implementation methodology spans requirement analysis to post-implementation support. Each phase consists of a set of activities, receivables (documents or information required from the customer), tasks, and deliverables that are required for successful execution of projects:

WHY INFOGAIN?Infogain’s Salesforce services and solutions are proven superior through a set of rich resources and formalized processes. l Extensive industry experiencel Experienced CIO/CTO level

resources l Completed the most complex and

largest SFDC implementation in Salesforce’s history

l Agile development approachl Support from other Infogain

Centers of Excellence:l ERP Integrations l Managed Services l Quality Assurancel Software Developmentl Mobile Application Development

USA: +1-408-355-6000UK: +44-(0)-162-842-1500INDIA: +91-120-244 5144

www.infogain.comAll trademarks, trade names, service marks and logos referenced herein belong to their respective companies© Copyright Infogain Corporation, 2012. All rights reserved.

Salesforce Solutions Overview

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Data migration is handled carefully, with Infogain working together with the client to handle issues related to data sources, data targets, data cleansing, and any large data volume issues.

Specialized Solutions and AcceleratorsInfogain’s Salesforce practice offers you a variety of custom solutions and accelerators to help you achieve your goals faster, more effectively, and more economically.

Solution/Accelerator

Features

Assessment l Enterprise IT strategyl Cloud strategies (app replacements, next-gen core business needs, future-proofing, ROI)l Project-specific analysis or auditing

eForms l Editable forms for use with Visual Force developmentl Capture data for use on a transient form, or for writing to a defined SFDC object recordl HTML5-based to reduce browser-induced inconsistencies

eSignature l A cost-effective alternative to expensive packages available on the marketl Supports use on laptops, iPads, iPhonesl Integrated with Infogain eForms

ORPOS-SFDC Loyalty Framework

l SFDC-based framework for managing customer loyalty programsl Enables passing of information between your Oracle Retail POS system and SFDCl Foundation available for customization based on your unique needs

Mobility l Platform (iPhone, iPad, Android) for developing custom SFDC mobile applicationsl HTML5 and PhoneGap/Sencha cross-platform development frameworks l Framework developed by Infogain to build mobile SFDC apps that:

o Create customized user interfaces meeting your unique requirementso Accelerate use of mobile-specific capabilities (e.g. location-based services)

With Infogain’s Salesforce accelerators you can go from “good” to “great!” with your Salesforce environment. Beat your competition by leveraging the full potential of Salesforce.

Client Successes

Client Business Challenge SolutionA leading provider of interior design services

Fragmented view of customers due to use of multiple disjointed systems

Full replacement of their non-integrated systems used to operate their business (excluding financials) with Salesforce Sales Cloud, PRM, and Salesforce Service Cloud-based functionalities

A distributor of specialized automotive vehicles, parts, and services

Difficulties running, growing and measuring the business across several business units

Complete Salesforce Sales Cloud implementation with go-live in 8 weeks

A leading network storage provider

Unacceptably slow order fulfillment speed

SFDC integration with Oracle EBS using Oracle SOA Fusion, yielding real time synchronization of accounts, pricing, items, opportunities and quotes between SFDC and EBS R12

A leading provider of outsourced contact center services

External customer support agents lack detailed customer issue information available to internal customer support agents

Integration with the client’s Salesforce environment

SFDC INteGRAtIONSInfogain’s 200-person-strong integration team offers specialized services to integrate your SFDC environment with surrounding internal and external systems:l Integration with ERP systems l CTI integrationl LiveOps integrationl Integration with external data

sources

teCHNOLOGY PARtNeRS