1. One SDLSDL Language Solutions Division 1

2. The digital revolution has only startedSmartphone sales overtook PC sales in 2011Then overtook feature phones April 20132Only 1/3 of world population has internet access 2/3 of the world left to go 3. Remarks by Chairman Ben S. Bernanke before the National Italian American Foundation, New York, November 28, 20063 4. Too much choice4 5. 3 business requirements for Global CXMUnderstand your audiences interests and motivationsCreate relevant experiences for your customers, regardless of channel 5Align your organization across channels, markets, languages and teams 6. And yet6 7. 7 8. Diversity in people Care Cycle Culture that embraces new ideasInnovative solutionsAdmireSocial responsibility Desire to improve life8 9. Innovate, Inspire, Create, Fulfil, Succeed.9 10. Tailored SimplicityGreater understanding of a fewer number of options 10 11. A New way of thinking11 12. Problem Solve12 13. 15 14. Expanding the goal from executing a process to achieving an outcomeSDL Proprietary and Confidential 15. The Strength in SDL solutionStrategy & UnderstandingProcess, Measurement & GovernanceCultureInsightOrchestrationContextual exp 16. Exceptional Global Customer Experience Management is Personal, not just local18 17. One SDLSDL Language Solutions Division 19