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Mike Townson talks about the difference between introverts and extroverts and how it effects the UX community. Raises questions about how a community of empathetic designers and developers can not only keep in mind these personality differences when building software, but when interacting with co-workers.
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Introverts & Extroverts
Mike Townson
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
in User Experience
Who is this guy?
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
Mike TownsonUX Designer
I work at projekt202 and focus on software research and design
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
AUSTIN DALLAS SEATTLE
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I am an Extrovert!
I&E
I am married to an introvert
I work with introverts
There are introverts in my family
I used to think they were just wEiRd.
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
What’s an extrovert?
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
FERRIS BUELLERmiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
BIGBIRD
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
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STEVEJOBS
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Extroverts according to Myers-Briggs“I like getting my energy from active
involvement in events and having a lot of different activities. I’m excited when I’m
around people and I like to energize other people. I like moving into action and making things happen. I generally feel at
home in the world.”
http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.asp
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
What’s an introvert?
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
CAMERON FRYE
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
BURTmiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
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STEVEWOZNIACKmiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Introverts according to Myers-Briggs“I like getting my energy from dealing with
the ideas, pictures, memories, and reactions that are inside my head, in my inner world. I often prefer doing things alone or with one or two people I feel
comfortable with.”
http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.asp
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Can you be a little of both?
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
YUPmiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Not everyone is just one or the other.Most of us are a little bit of both.
By now you probably know what you are.
But if not...
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Find your personality: bit.ly/1hVmWth
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Why is this important?
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
This is the core of who we design for and the people we work with.
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
In Our Work Space
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Extroverts work well in an energetic environment.
I&E
Introverts work well in a quiet & comfortable space.
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Extroverts work well in an energetic environment.
I&E
Introverts work well in a quiet & comfortable space.
But, we all work in the same space...
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
How can we have a more friendly work environment for all personality types?
I&E
•Quiet time blocks•Check with someone over IM/email
before coming over to talk with them.
•Huddle rooms for quick conversations
•Phone “booths” for conference calls
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Quiet Time Blocks (suggestions)
I&E
Allows heads-down work to be done from 8am-lunch time:•No large gathering in main room •No NERF gun shooting•No victory yells•No distractions from getting some
serious shit done.
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Check with someone before disturbing them
I&E
Contacting someone over a non-disruptive media (that can be ignored if need be) is a way to see if someone is “deep” in thought/work and needs that time to not be disturbed.
Pro tip: Obviously if there is a fire you should let them know too...
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Use huddle rooms
I&E
Moving your conversations to a room is always better than crowding your team member’s desk.
It also keeps you from doing the awkward chair-scoot or getting your picture posted on:hoveringartdirectors.tumblr.com
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Don’t be them: HoveringArtDirectors.tumblr.com
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Phone calls in the office
I&E
Nothing is more distracting than a phone call in the middle of a work area.
I know, because I used to do it to my introvert co-workers all the time...
...so I got shot in the head a lot.
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
How To Manage
I&E
the I & E
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Extroverts will most likely let you know when something is wrong, or if something is bothering them. Being vocal and open is just part of being an extrovert.
I&E
Managing a mixed teamWorkspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Introverts sometimes need to be asked about issues. Managers should be more aware of issues and check in with introverts to gather intel on how projects and general work-life is going.
I&E
Managing a mixed teamWorkspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Extroverts can overpower a room so make sure everyone gets the time to have input on a problem or help with a solution.
Not everyone will want to speak at that time, especially an introvert. Make some time to circle back with the ones that didn’t give input at the time.
I&E
“Hey! Over here!!”
Managing a large mixed teamWorkspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Planning project schedules
Make an effort to build in project time to take into account the differences in need of an extrovert vs. introvert.*
Think about what an introvert might need and what an extrovert might need in order to do the job to the best of their abilities.
*This is not easy...duh. That’s why you’re a bad ass.
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Let’s not alienate the ideas from people who need more time.
I&E
In an industry that relies on fast ideas, sometimes those are not the best.
Our introvert co-workers need time to compile data and make an educated decision before submitting an idea.
TL;DRBrainstorms are great, just leave time afterwards for refinement.
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
NOT EVERYONE
ANYONEIS DATA
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Designing For Them
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Let’s do some User Research
When conducting user research, personality types are sometimes left out of defining factors on why people like or dislike something.
Make sure you are not just thinking of where and why people are using a product, but the emotional want/need for it.
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Designing for someone you’re not.
As an extreme extrovert, it’s hard for me to design for an introvert, so I use data and research to sanity check my decisions.
The world is extrovert driven. It’s not fair, but it is. If we are to be truly empathetic to the user, we should think about introverts more.
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Contextual Inquires can help.
Extroverts are going to tell you what they want. Just because they are speaking up doesn’t mean it is right.
Observe users in their environment to find out what they really need.
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
You know what they say...
If Henry Ford had asked customers what they wanted, they’d said “A faster horse”.
http://blogs.westword.com/cafesociety/Horse-Buggy.jpg
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Examples of introvert friendly software
• Instant Messenger
•Spotify
•Evernote
•Match.com
•World Of Warcraft (any mmorpg)
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
Examples of extrovert friendly software
•Skype (video conference)
•SnapChat
•Meetup.com
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Networking
I&E
(no, not the kind you need ethernet for.)
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Extroverts live for networking:•Small talk•Swapping stories•Talking about yourself•Talking about ANYTHING•Keeping up with your contacts•Remembering names & aspirations
I&E
Having a strong networkWorkspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
You can decide if it is important to you. Let’s say it is:•Use tools that make it easy•Get help from more extroverted friends•Practice makes perfect
I&E
How can an introvert network?Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I usually don’t add people on LinkedIn unless I know them, but I will if they send me an email explaining why they think it’s important to connect.
I have an extremely well connected friend @nathansmith who has many times helped connect me to someone.
The Twitter community is awesome like that.
I&E
Use ToolsWorkspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I naturally want to “hook people up” with someone I think they will like.
So ask the friends who like to put themselves out there for help. They won’t mind.
Kinda like how I want everyone to listen to the band “The Shouting Matches”
I&E
Use Extrovert FriendsWorkspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
LISTEN TO THEM
Spotify Link: spoti.fi/1dysMdX
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Like leveling up your WOW character, talking to people takes practice.
Things to work on (for everyone):•Remembering names•What they do•Basic topic of conversation•Follow up later
Sounds silly, but remembering these go really far.
I&E
Practice Makes PerfectWorkspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
It comes naturally for me and I still suck sometimes.
I&E
No...it’s not easy. PRACTICE!
http://theoatmeal.com/pl/brain/name
Workspaces
Managing
Designing
Networking
Q/A
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
I&E
As an extrovert, I wanted to learn more about my introvert friends and became
fascinated by our differences.
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
“In a gentle way, you can shake the world.” Gandhi, Mahatma
I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014
Questions?
I&E
Extroverts:
Yell them out really loud while waving
your hands in the air.
Introverts:
Tweet or email me.
miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014