Live%Video%Chat%Customer%Service%with%%Co4Browsing%and%Co4Naviga9on%

All%informa9on%contained%in%this%document%is%the%intellectual%property%of%LiveADViZOR.%All%rights%are%reserved.%You%may%not%use,%access,%copy,%store,%display,%create%deriva9ve%works%of,%sell,%modify,%publish,%distribute,%or%allow%any%third%party%access%to%the%content,%informa9on%or%data%in%this%manual%without%LiveADViZORs%express%wriIen%consent%and%may%use%the%informa9on%within%for%the%purposes%stated%in%the%Terms%of%Use%Agreement.%The%informa9on%and%data%in%this%Manual%area%valuable%asset%of%LiveADViZOR%and%have%been%developed%through%the%expenditure%of%considerable%work,%9me%and%money.%Patents%are%pending.%

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

•  Live%video%&%text%%chat%joined%with%co4browsing%&%co4naviga9on%in%a%single%set%of%tools%with%NO#DOWNLOAD#

•  Complete%call4center%func9onality%including:%Call%rou9ng,%Queue,%Hold,%&%Transfer%of%video%calls%

•  Deploys%in%banners,%webpages,%emails,%or%lead%forms%

•  File%push,%proac9ve%invita9ons,%site%monitoring,%and%detailed%ac9vity%repor9ng%

•  Hosted%SaaS%applica9on%requires%only%a%PC,%webcam%and%internet%connec9on%

•  Works%with%any%browser%and%opera9ng%system%

A#Pla+orm#for#the#Next#Genera6on##of#Customer#Acquisi6on##

%

Benefits%of%Live%Video%Chat%

•  Instant%response%to%leads%&%visitors%%•  Increased%conversions,%cross4sell,%&%up4sell%

•  Deep%personal%engagement%•  Offer%in4person%exper9se%and%consulta9on%

•  Quickly%develop%a%trus9ng%rela9onship%•  Enhanced%customer%experience%differen9ates%your%brand%%

Hello. Welcome to LiveAdvizorHow can we help you today?

Source:##How#Much#Time#Do#You#Have#Before#WebGGenerated#Leads#Go#Cold?""Research"Study"by"James"Oldroyd,"PhD"–"Sloan"School"of"Management,"MIT,"October"16,"2007"

The%odds%of%contac6ng%a%lead%in%5%min%vs.%30%min%drop%by%100X!#%%%From%just%5%minutes%to%10%minutes,%the%odds%decrease%by#500%.%

Response%Time%from%Crea9on%x%5%min%Intervals%Ini9al%Dial%to%Leads%Contacted%

Speed4to4Contact%Wins%%LiveAdvizor%response%9me%=%8%seconds%or%less%

Add%to%Speed%and%Your%BoIom%Line?%

76%#of#the#total#qualified#leads#result#from#the#first#call.##%

Calls#in#5#Minutes#connect#500%#more#prospects##than#in#10#minutes#%

First#contact#converts#300%#more#prospects#than#a#second#contact##

Source:##How#Much#Time#Do#You#Have#Before#WebGGenerated#Leads#Go#Cold?""Research"Study"by"James"Oldroyd,"PhD"–"Sloan"School"of"Management,"MIT,"October"16,"2007"

Heels.com%Video%Chat%Case%Study%Results%

•  Average%9me%on%site%was%491%%higher%•  Conversion%rate%increased%662%%•  Average%order%size%increased%32%%

Forrester,#Diana#Clarkson,#Capitalizing"on"Live"Video"Chat,##Aug,#2011#

IBM%Co4located%video%chat%in%website%&%banners%

IBM%�Simple�%site%

IBM%�Simple�%banners%

“Conversion*rates*for*both*visitor0to0lead*and*ul4mately*lead0to0sale**are*four"Kmes"higher*than*those*of*historic*campaigns*–*that’s*phenomenal!”*

* * * * *Ed*Abrams*VP,*Integrated*Marke4ng*Communica4ons,*IBM*

Microsog%Paris%Banners%“This%was%our#single#most#effec6ve#tac6c#in%the%whole%campaign%for%comple9ng%%

downloads%of%our%beta%sogware”.%%

Simon%Liddiard,%Microsog%Group%Account%Director,%Wunderman,%Paris%

Case%Study%–%Bryan%College,%LA%A%For6Profit%College%

•  36month%test%•  361%video%chats%iniAated%•  Average%response%Ame%8%seconds%•  96%%contact%rate%

–  Only%4%%abandoned%w/in%45%seconds%•  Average%video%chat%lasted%12%½%minutes%•  103%leads%from%proacAve%invitaAons%

–  29%%liP%in%incremental%leads%•  47%%of%completed%video%chats%converted%

–  163%interviews%scheduled%

•  300+%%increase%in%conversion%rate%•  $1MM+%increase%in%annual%revenue%

Case%Study%–%Bryan%College,%LA%A%For4Profit%College%

Visitor%Experience%Co4Browsing%&%Co4Naviga9on%

User%Experience%%Instant%Lead%Response%

1.Visitor%completes%a%form% 2.%“Submit”%click%automa9cally%%launches%Chat%box%

3.%Live%video%chat%ini9ates%within%8%seconds%

Call4center%User%Interface%

Lead%%Capture%

Call%%rou9ng%

Canned%%Messages%

Geo%%mapping%

Jane%Doe%35%yrs%janed@yahoo.com%07043%

%

Ac9ve%calls%

Call%Transfer%

Call%%queue%

Co4Browsing%

Co4Naviga9on%

Text%Chat%

Site%Monitoring%&%Proac9ve%Invita9ons%Like%a%virtual%shopkeeper%–%see%who’s%in%your%store%and%send%proac9ve%invita9ons%to%chat%%Invita9ons%can%be%sent%manually%while%watching%who’s%on%your%site%or%automated%by:%

%9me%on%page,%%#%of%pages%visited,%current%page,%keywords%used,%return%visitors%&%more.%

Schedule%a%Demo%&%Free%Trial%

LiveAdvizor%109%Inwood%Avenue%Montclair,%NJ%%07043%

(973)446044496%www.liveadvizor.com%info@liveadvizor.com%