M3A Services Monitor, Measure, Manage and Alert

World®’16

M3AServicesMonitor,Measure,ManageandAlertSheilaMiller,PrincipalProductManagerCATechnologies

MFX107S

MAINFRAMEANDWORKLOADAUTOMATION

2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.

Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.

ForInformationalPurposesOnlyTermsofthisPresentation


Abstract

SheilaMillerCATechnologiesPrincipalProductManager

Organizationsarefacingagrowingskillconcernasretirementisreducingtheiravailabletechnicalworkforce.ThisreductionofskilledemployeesrepresentsalossinthelibraryofknowledgeusedtokeeptheirmissioncriticalCAIDMS™systemsupandrunning.AttendthissessionandlearnhowtheCAIDMSM3AserviceprovidesorganizationswithasimplewaytoaugmentandenhancetheirresourcestosupporttheirCAIDMSenvironments.


Agenda

CHALLENGE,SOLUTION,BENEFITS

SERVICEOFFERINGOVERVIEW

SUMMARY

1

2

3


M3AServices- Monitor,Measure,ManageandAlertAugmentandEnhanceExistingResourcestoSupportYourCAIDMS™/CADatacom®Environments

Challenge Solution Benefits

§ GrowingCADatacomandCAIDMSDBAskillconcernasretirementreducesavailabletechnicalworkforce

§ ReductionofskilledemployeesrepresentsalossinthelibraryofknowledgeusedtokeepmissioncriticalCADatacomandCAIDMSsystemsupandrunning

§ SkilledremotetechniciantoaugmentyourcurrentresourcepooltorunandmaintainyourCADatacomandCAIDMSenvironments.

§ Activitiesincludemonitoringproductionenvironments,establishingperformancebaselines,makerecommendationsasneededaroundperformancetuningDBexpansionandmore.

§ ProvidesasimplesolutiontoaugmentandenhanceyourCADatacomandCAIDMSenvironments

§ Flexibleoptionstoaugmentyourworkforcebyprovidingresourcesneededtomanageandmaintainmissioncriticalsystems

§ ProvenExperience

§ Accesstostrongresourcepool

§ Remoteaccessforlowcostalternative


OurApproach

Establishaperformancebaselinethatisusedtomeasureandtrackproductionenvironments

Monitor DeliverdailymonitoringactivitieswithintheproductionenvironmentofyourCAMFsolution

Manage DaytodayadministrationandoperationaltasksandsystemfunctionsofyourCAMFsolution

Alert AssistancewitheventsrequiringimmediatetechnicalattentionthatprovidesintegrationofCASupportandServices

Measure


CAM3AService

Start-upactivities § Initialinterview,inventory,performancebaselineandsitereport

DailyActivities § Reviewcurrentsystemactivity,recentactivitylogs,recenttableactivity,alertonrequiredcorrectiveactivity,andrecordactivity

MonthlyActivities § Repeatmeasurementactivities,updatesitereport

QuarterlyActivities § Reviewmaintenanceavailability

Staffing § PrimaryandbackupM3Atechnician

Internal § CASupportEngineers

External § CAPartners– TrainedandCertifiedbyCA

Coordination § Singlerepositoryfordata§ DevelopmentandsupportsynchronizedwithM3AServicetechnicians

Fee § YearlybasedretainerplusT&E


CAM3AServices- DailyActivitiesPARTOFTHEM3ASERVICEOFFERING

PERFORMEDMONDAYTHRUFRIDAYVIAREMOTEACCESS

FOCUSEDONTHEHEALTHOFTHEMONITOREDENVIRONMENTS

SPECIFICINFORMATIONANDDATAPOINTSLOGGEDINTHEM3ASERVICEREPOSITORY

ANYRECOMMENDATIONS,ALERTSORBESTPRACTICESCOMMUNICATED

§ Analyzecurrentproductionprocessing

o Lookaterrorlogs

§ ReviewJESLoginformation

§ LookatTableactivity,“fullness”

§ Lookforanybottlenecks,waits,locks,

etc.

§ Communicateanyrequired/suggestedchanges

§ Noteanysuggestedbestpractices§ Assistinany“manage”activities§ Recordinformationindailysitelog

MeasureandMonitor

ManageandAlert


M3AServiceProcedures

§ Welldocumentedcustomerimplementations– Sitereviews/sitemaps– Dailyactivitylogs– Changelogs

§ Makeitvisibletoall– Customer– M3Aprimarytechnician– M3Abackuptechnician– M3Amanager– Supportanddevelopment

EstablishGoodWorkingProcedures


M3AServiceProcedures

§ PartoftheCAM3AServiceOfferingcanbedeliveredasaseparateitem

§ Targetedtoprovideadetailedtechnicalreviewofcustomerinstallationofenvironment

§ FocusedonthecontentsandoperationsoftheCADatacomMulti-UserFacility(MUF)orCAIDMSCentralVersion(CV)– ReviewisdonebyaseniorsystemsDBA– Goalistoprovideaconcisereviewoftheenvironmentaswellasrecommendationsandbest

practicesthatmaybeusedtoimproveoperationalefficiency– Whilecommentsandobservationswillbeprovidedonapplicationsaccess,thisreviewisnot

intendedasanapplicationsprogrammingreview

M3ASiteReview


M3AServiceProceduresM3ARemoteUpgrade

§ StandardizedprocesstoutilizeCAM3Aresourcestoremotelyupgradecustomerenvironmentstothelatestrelease

– Upgradeisdoneoff-site(atCA)withtheminimumofinterruptiontothecustomer

– Allupgradeissuesresolvedoff-siteatCA

– Upgradeisscheduledtomeshwithcustomerdates

– Processrepeatedforeachenvironment§ Sysprog§ Dev§ Test/QA§ Prod


ServicesOfferings

ManagedServices/Education Upgrades Migration

Assessments/Healthcheck/Remediation

CADatacom® ✔ ✔ ✔

CAIDMS™ ✔ ✔ ✔

CATopSecret® ✔ ✔ ✔

CAACF2™ ✔ ✔ ✔

CAEndevor® ✔ ✔ ✔

CAPanvalet®CALibrarian®

✔ ✔

CA WorkloadAutomation ✔ ✔ ✔


CustomerSampling

M3AServicesnowavailablefor:

CAIDMS

CADatacom

CAACF2

CATopSecret

CAEndevorSCM

CAWorkloadAutomation

Amulti-nationalbank–performedCADatacomanalysisinresponsetoabusinessauditonbehalfoftheirserviceprovider,whodidnothavetherequiredexpertise.

Alargewestcoastbank–providingstaffaugmentationtofillthegapincustomer’sabilitytomanagetheirsecurityinfrastructure includingCATopSecret.

AlargeUniversity– providestaffaugmentationtofillthegapinabilitytomanageCAIDMSdatabaseinfrastructureandmentoron-sitestaff.

Alargerentalcompany–helpingtobringcustomer’sCADatacomsoftwareuptodate


Summary- BenefitsofM3A

Sustained resourceavailability

ContinuedassistancefromCASupport

Verycompetitiverates,flexibleterms Competitivelypricedupgrades

Directcontactwithproductmanagementanddevelopment

Plannedresourceavailabilityforreducedcostandrisk

Starttakingadvantageofourdeeplyskilled,highlyexperiencedmainframetechnicianswithdecadesofoperational,developmentandimplementationknow-howfor:


AdditionalResources

M3AServices2MinuteVideo

LinksandResources

• CAMainframeEducationandTraining

• ProgramContact:JimBrace

• Moreinformation


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MFX107S M3AServicesMonitor,Measure,ManageandAlert 11/17/2016at3:00pm

MFX108S BirdsofaFeather/StumptheTechie! 11/17/2016at3:45pm


MustSeeDemos

DemoNameProductXTheater#location

DemoNameServicesYTheater#location

DemoNameSolutionYTheater#location

DemoNameProductXTheater#location


Questions?


Thankyou.

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Technology

M3A Services Monitor, Measure, Manage and Alert