Click here to load reader
Upload
stephen-hightower
View
144
Download
2
Embed Size (px)
DESCRIPTION
Create the right management framework and metrics to manage programs with shared resources
Citation preview
Program Management with Shared Resources
Agenda
• Program Initiation
• Typical Scenario
• Risk Mitigation
• Managing for Success
• Sample Dashboard/Metrics
• Summary
Program Initiation• Program requirements
o Scope identified
o Budget identified
o Resource requirements/skill sets clearly defined
o Resource requirements (hardware/software)
o External requirements (vendors/subcontractors)
o Program Manager assigned
• Calendar for the operational requirementso Upgrades
o Maintenance Windows
o Outages
o All Planned activities
• Program managemento Qualified program manager requirements
• Cost• Schedule• Resource Management
• Decision Making Processo Agreements defined on assignments
o Escalation
Scenario
• Need for a new program is defined
• Business agrees on the priority
• Resources assigned are not dedicated and have daily operational
responsibilities
• Program manager may or may not be dedicated to the task depending upon the
scope
• Program manager may or may not be an experienced program manager
• Managers responsible for production/operations control the resources assigned
to the program
• Production always has the top priority
Programs managed in this environment have a high probability of failure
Risk Mitigation for Shared Resource programs
• Define the production environment calendar
o Identify all the planned work that can be forecast at the moment
o Use history to identify unplanned outages/requests that are hidden each week• Unplanned patches
• Application updates
• Agree on the resource requirements with the resource managers
o Agree on the individuals assigned to the program
o Identify the escalation process when schedule requirements aren’t met
• Identify contingency plans for resources
• Define the planned milestones up front
o Programs typically fail within the first 30 days if not well defined and managed
• Manage the key metrics for the program
Mitigate your risk up front with planning and a risk management plan
Plan for Success
• Managing with shared resources is a challenge
o Production will always take first priority
o Critical KPI’s• Milestones
• Applied time to the program
• Define your milestones at a granular level with weekly completions
o Don’t wait for 30/60 days in the program before your first milestone is due
o Up front it’s critical to have your milestones defined by individual on the program
o You understand quickly if you are headed for the “Red Zone”
• Scope of the program has to be mapped to the milestones
80% of all programs will fail in the first 30 days if not well defined or managed
Sample Dashboard
At one glance you know you’re either on track or not
Summary
• Mitigating your risk up front ensures you meet cost and
schedule
• Work the up front requirements so that you can be
successful
• Working in a share resource environment is reality for most
organizations
• Manage by the numbers
Managing programs requires detailed up front work and day to day management