Microsoft Australia Analysts briefing

| Copyright© 2010 Microsoft Corporation

the future of productivityOscar TrimboliDirector Information Worker Business GroupMicrosoft Australia


• Improvements in bank customer satisfaction by integration of front office and back office employees

• 32,000 users - 60% user adoption in 24 hours• Extensible to existing IT infrastructure, core banking

& CRM applications• Integrated end user experience drives all

applications usage• Microsoft Partners include HP, Telstra & Dimension

Data• Video case study link

Commonwealth Bank of Australia

http://www.microsoft.com/casestudies/Microsoft-Lync-Server/Commonwealth-Bank-of-Australia/CBA-deployed-Microsoft-Lync-Server-2010-and-experienced-60-adoption-rate-within-24-hours/4000009901


UNIFIEDCOMMUNICATIONS COLLABORATION

ENTERPRISECONTENT

MANAGEMENT

BUSINESSINTELLIGENCE

ENTERPRISESEARCH

Best productivity experience across

PC, phone, and browser

The cloud on your terms

The future of productivity

ON-PREMISES

ONLINE


Best productivity experience

BrowserView and edit documents from anywhere with Office Web Apps available across a broad range of browsers

PhoneRead, edit, share documents and notes from the Office Hub on Windows® Phone 7. Access mail, contacts, calendar from the device of your choice

PCStay productive with familiar Microsoft® Office applications your employees demand


conversation view for easy

email management

control UI to trim video

clips

options to adjust color, contrast & style

Best productivity experience on the PC

Office applications on PCs & MacsAlways productive, online or offline with rich Office desktop applications. Combine business & social networking with Outlook social connector

Express ideas with stunning contentVideo and photo editing features helps trim videos, adjust color and add artistic effects all within PowerPoint

Get things done faster & more easilyOffice Backstage™ view provides a rich and intuitive set of commands to work more efficiently

social news feed in Outlook offline access keeps you

productive anywhere

save directly to SharePoint

in-context collaboration

authoring context and presence

related content


Best productivity experience on the phone

sync notes over the air

Office hub brings it all togetherRead, edit, and share documents all in one place on Windows® Phone 7. Take notes with text, pictures, and voice with OneNote

Cross platform supportAccess mail, contacts, calendar, and SharePoint sites from hundreds of devices including Nokia, Android, iPhone and BlackBerry

Collaborate with SharePointAlways have access to the latest document version with SharePoint® Workspace Mobile

access SharePoint sites, lists, and libraries

view and edit docs on SharePoint

view and add comments in Word

and Excel


Best productivity experience in the browser

Office Web Apps from anywhereView and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari & Chrome)

Take content on a round tripMaintain content and format as you take content across PC, phone, and browser

Make light edits together with othersMultiple authors can simultaneously edit different sections of same server document

web applications with

cross-browser support

familiar Office Experience

high-fidelity viewing experience on

browser

visual dashboard

s allow anyone to slice and dice data

multiple authors work together in real time


Online momentum in Australia last 12 months

Customer Users Partner Replacing Competition

Amalgamated Holdings 1,785 Telstra Lotus Notes

IBM

AMP 4,000 CSC Lotus Notes

Google

Caltex 3,000 Fujistu Lotus Notes

Google, IBM

Coca-Cola Amatil 7,200 Lotus Notes

Google, IBM

Freedom Furniture 1,250 Telstra, HubOne

Lotus Notes

Google

Linfox 2,350 ExchangeRealEstateDotCom 873 Telstra,

HubOneExchange Google

Spotless 6,950 Dimension Data

Lotus Notes

Google

SP AusNet 2,677 Lotus Notes

IBM

TAB Corp 2,400 ExchangeWestpac 39,000 Fujistu Lotus

NotesGoogle, IBM

Number of customers (10)

71,485


Online momentum in AustraliaCustomer Total number of customers

(24)Australian Catholic University The University of QueenslandAustralian National University The University of SydneyBond University University of CanberraCurtin University University of NewcastleEdith Cowan University University of Technology

SydneyFlinders University University of South AustraliaJames Cook University University of Sunshine CoastMurdoch University University of New EnglandNorte Dame University University of NSWQueensland University of Technology University of Western SydneySouthern Cross University University of WollongongSwinburne University of Technology Victoria University


Over 600 partners trained Including CSC, Data#3, Dimension Data, DSC-IT, Ensyst,

Fujistu, Generation-e, HP, HubOne, Kloud, Logica, Online Services Corporation, Productiv & Telstra

Online momentum in Australia – Partner ecosystem



Office 365 delivers world class capabilities

Pay-as-you-go, per-user licensing

Complete Office experience with services

integration

Always the latest version of Office and Office Web

Apps

Familiar Office user experience

IM & Presence across firewalls

GAL/Skill search in SharePoint

Online meeting with desktop sharing

Windows Live federation

My Sites to manage and share documents

Access documents offline

Document-level permissions

Share documents securely with Extranet Sites

25Gb mailbox with voicemail & unified

messaging

Integrated personal archiving

Retention policies and legal hold

Free/busy coexistence


Office 365 is secure and reliable

99.9% Financially Backed SLA

World class data centers$2.3B+ Investment in Geo-Redundant Data Centers, located in North America, Europe, and Asia

þüýPrivacy practices that support global standardsThe Privacy Program is designed to enable consistent "high bar“ privacy practices following global standards for data handling and transfer

Risk-based, multi-dimensional approachThe Security Program aims to define security requirements applicable to people, processes and technology

d


Office 365 keeps you efficient and in control

Simplified managementRemote PowerShell and fall through experience to specific services to gain similar server configuration control

Role based accessMore granular role base access for administrators, partners and end users

Federated identity and single sign-onDifferent identity options for your organization, including full support for single sign on with the cloud


Office 365 is extensible

Microsoft® AzureConnect your platform with applications developed for Azure

Office 365marketplaceHelps you find partner applications and services to complement the Office 365 platform

Platform web servicesNew programmability layer allowing third parties to interact with platform


Office 365 allows you to live in a hybrid world

Single licensing agreementSupports all scenarios, to help you optimize costs and transition when it make sense for your business

User migration flexibilityKeep some users on-line and some users on-premises or keep them all in a single environment

Workload migration flexibilityMove or extend on-premises workloads to the cloud at your pace, move back from cloud to on-premises at will


Office 365 provides enterprise grade support

Partner ecosystem& communityBroad community of 16,000+ WW partners and online community forums available to help you

24x7support 24x7 phone or online accessible IT-level support dedicated to Office 365

Self service dashboardThe Service Health Dashboard provides current information about the service status accessible on the Web or via RSS


There’s an Office 365 for everyone

For educationHigher education or K-12

Internal IT or IT partner required

Fully featured, scripting, customization

Same service level than enterprise tailored to meet needs of educators & students

For the enterpriseAny size organization

Internal IT or IT partner required

Fully featured, scripting, customization

Range of offerings by use type

24x7 phone support

For small businessIT consultant or no IT

Low monthly subscription price

Focus on simplicity vs. features

Community help


Office 365 supports a diverse enterprise workforce

Kiosk worker offer500 MB mailbox

Outlook Web App only

POP support

Messaging, calendar, contacts

Forefront antivirus & anti-spam

SharePoint Access (0MB storage)

Site search capabilities

Office Web Apps

Rich feature offering that

meets a user’s

full messaging and

collaboration needs

Low cost offering to users that do not have messaging and collaboration capabilities today

Information worker offer25GB mailbox

500MB SharePoint storage

Client Connectivity

Mobility

Lync capabilities

Exchange & SharePoint capabilities

Office Professional Plus

On-premises access rights


Unified Communications


Unified Communications in Australia

Customers Commonwealth Bank, Government of Tasmania,

Komastu, Korda Metha, Jetstar Partners

Ensyst, Broadreach Services, Data#3, Dell, Dimension Data, OBS, Essential Voice & Data, Datacom, Fujistu, Icomm, Telstra & UXC

Go to market Instant messaging and presence Audio, video, web conferencing Enterprise Voice and Telephony

http://www.microsoft.com/casestudies/Microsoft-Lync-Server/Commonwealth-Bank-of-Australia/CBA-deployed-Microsoft-Lync-Server-2010-and-experienced-60-adoption-rate-within-24-hours/4000009901

http://www.computerworld.com.au/article/167360/komatsu_shifts_it_up_gear/?fp=4&fpid=19

http://www.itnews.com.au/News/238950,jetstar-adopts-microsoft-lync.aspx


Unified communications

Anywhere access to email and IMExchange provides built-in antivirus and antispam software and Outlook Web App for email and instant messaging

Streamlined communicationsUse a single user interface for IM/presence, voice, video, and application sharing

Voice mail previewAccess voice mail and voice mail text preview from anywhere; communicate without switching applications

ignoreconversation

audio playback

contextual contact options

text preview of voicemail

escalate to voice, video, desktop sharing


Collaboration in Australia

Customers Attorney General, Bank of Queensland, Brisbane City

Council, Commonwealth Bank, Canon, Catholic Education Office, Corrs, Department of Health & Ageing, GE Money, News Limited, SKM, Westfield

Partners Artis Group, Avanade, Data#3, Dimension Data, Fujistu,

HP, OBS, Pitcher Partners, SMS Consulting, Uniqueworld & Vivid

Market Demand significantly exceeds supply of available

SharePoint resources by over 1,000 jobs Mature SharePoint partners expanding into Websites

and Business Intelligence

http://www.icdresource.info/Pages/default.aspx

http://www.icdresource.info/Pages/default.aspx


Collaboration

Build relationships and find expertsThrough social networking features built within SharePoint and Outlook Social Connector

Collaborate anywhereWhile offline or on the road using SharePoint Workspace, Office Web Apps, and your mobile phone

Work together in real timeWith coauthoring in Word, Excel®, and PowerPoint, with presence built-in for ad-hoc communications


Build relationships and find experts

colleague news

buzz


Work together in real time

coauthoring

presence


Collaborate anywhere

efficient sync of changes only

select content to take offline


Enterprise content management

Maximize value of informationBy making content easier to find through contextual metadata

Build dynamic web experiences For corporate intranet and Internet sites using the same flexible platform

Streamline content controlWith SharePoint document set, location-based policy definition, and multistage disposition


Maximize value of information

metadata-driven navigation


Streamline content control

shared metadata for document set

manage multiple documents as a single entity


Build dynamic web experiences

streaming video on webpages


Enterprise search

Explore using navigatorsThat help you understand the scope of information available,with exact counts of results

Improve relevance with useBased on how people tag and rate content in SharePoint and on click-throughs of search results

Visualize your resultsSo you can quickly recognize what you’re looking for without opening separate applications


Explore using navigators

filters


Visualize your results

scrolling previews

documentthumbnails

read in Office Web Apps


Improve relevance with use

related searches and people

federated results

sorting on any property


Business Intelligence in Australia

Customers Aristocrat, Aboriginal Lands Rights Council,

Austin Health, CCH, Corrs, Department of Health (NSW), Djerriwarrh Health Services, Hunter New England Health

Partners Antares Group, Avanade, Dimension Data, HP, Pitcher

Partners, SMS Consulting Market plan

Growing customer awareness of the Microsoft BI solution they already have licensed

Expansion across SharePoint and SQL partners Emerging interest from consulting partner eg KPMG,

Deloittes

http://www.microsoft.com/casestudies/Microsoft-Sharepoint-Server/Austin-Health/Hospital-Transforms-Performance-Reporting-with-Microsoft-Business-Intelligence/4000009293

http://www.microsoft.com/casestudies/Microsoft-SQL-Server/Corrs-Chambers-Westgarth-Lawyers/Law-Firm-Cuts-Licensing-Costs-with-SQL-Database-Business-Intelligence-Reporting/4000008416

http://www.microsoft.com/casestudies/Windows/NSW-health/The-NSW-Health-Department-introduces-new-business-intelligence-solutions-to-provide-holistic-patient-centric-data-analysis/4000005880



http://www.microsoft.com/casestudies/Microsoft-Sharepoint-Designer/Djerriwarrh-Health-Services/Reporting-and-analysis-technology-improves-resource-management-reduces-patient-absenteeism-and-secures-additional-funding/4000009255



http://www.microsoft.com/casestudies/Microsoft-Dynamics-CRM/Hunter-New-England-Health/Regional-Health-Service-Improves-Accountability-with-Microsoft-Dynamics-CRM/4000008445


Business intelligence

Empower decision makersBy creating, publishing, and sharing information with dashboards and scorecards

Understand business processesWith real-time view of workflows and internal systems

Improve company-wide accountability By surfacing business data through easy-to-use and familiar tools such as decomposition tree and PowerPivot


Empower decision makers

drill down on data with decomposition tree

customized dashboards and scorecards


Improve company-wide accountability

richer “in memory” modeling with PowerPivot


Understand business processes

real-time view of processes