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© 2014 The MITRE Corporation. All rights reserved. MITRE Information Services Approved for Public Release; Distribution Unlimited. 14-0599

MITRE's Information Services 2014

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A briefing and an embedded video that describes The MITRE Corporation's Information Services Department.

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Page 1: MITRE's Information Services 2014

© 2014 The MITRE Corporation. All rights reserved.

MITRE Information Services

Approved for Public Release; Distribution Unlimited. 14-0599

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About MITRE

MITRE is a private, independent, not-for-profit organization founded

in 1958, chartered to work in the public interest

Currently manages six Federally Funded Research and

Development Centers (FFRDC)

7,500+ employees worldwide—2 main locations and 50+ sites with

additional Sponsor locations and teleworkers

Supports a broad and diverse set of Sponsors within the U.S. government as well as internationally

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MITRE FFRDC’s

National Security Engineering Center

Sponsored by the Department of Defense, Founded 1958

Center for Advanced Aviation System Development

Sponsored by the Federal Aviation Administration, Founded 1990

Center for Enterprise Modernization

Sponsored by the Internal Revenue Service and co-sponsored by the

Department of Veterans Affairs, Founded 1998

Homeland Security Systems Engineering and Development Institute

Sponsored by the Department of Homeland Security, Founded 2009

Judiciary Engineering and Modernization Center

Sponsored by the Administrative Office of the U.S. Courts on behalf of the

Federal Judiciary, Founded 2010

CMS Alliance to Modernize Healthcare

Sponsored by the Centers for Medicare & Medicaid Services, Founded 2012

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Information Services

Our team is made up of information professionals located in both

Washington and Bedford who work on providing access to paid external

information resources; information analysis for MITRE’s work program;

and answers to questions. Our services include:

InfoDesk Services

– is the first point of contact for answers to research questions,

document delivery, and other project related work

Custom Research and Knowledge Services

– includes subject matter experts in all areas related to the MITRE work

programs

Information Resources Suite

– deploys the paid external information resources to all of MITRE

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Where we are in the Organization

Center for Information &

Technology Services

Information Services

InfoDesk

Services

Custom Research &

Knowledge Services

Information

Resources Suite

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MITRE Intranet

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Custom Research & Knowledge Services

Our Services:

Research and Analysis

– Develops customized research products, including environmental scans

– Perform database searches

– Support special initiatives

Current Awareness Products

– Develop customized news products

– Monitor trends

– Create legislative summaries

Information Stewardship

– Create, organize and manage content

Knowledge Capture

– Summarize key points and information from meetings

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Fastjump: InfoServices

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InfoDesk Services

InfoCenters in McLean and Bedford

Self-Service and mediated access

Research and reference support

Business Centers

Collaboration spaces

Print journal and newspaper collections

Training on Information resources and collections

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InfoCenter: Future Goals

ENGAGING

– Outreach to new organizations

– Enhancing “InfoChannel” content

– Demo new technologies (e.g. touch screens, robots)

CONNECTING MITRE to MITRE

– “Meet me at the wall”

– Provide space for other departments to deliver services/demos

– Provide environment for MITRE Innovation Program showcases

EDUCATING

– Training videos at “point of need”

– Gamification

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InfoCenters

Bedford, MA

McLean, VA

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Information Resources Suite

Shibboleth

Summon “Discover Digital Libraries” tool

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MITRE Digital Libraries

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Summon

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MITRE.ORG