Official product & partner enablement services catalog for openbravo business partners

Products & Partner Enablement Services CatalogProducts & Partner Enablement Services CatalogValid from June 2009 to June 2010

Confidential Document

Page 2Openbravo P&S Catalog -090529-SNA Confidential Document

Introduction

Professional Edition Products

Partner Enablement Services

Products & Partner Enablement Services Catalog


Openbravo Products & Partner Enablement Services CatalogOverview

Ticket based support

directly from the

Openbravo experts to

help with any issue.

In-class and online

courses on Openbravo

functionality,

methodologies and

customization.

Consultative support to

complement your own

team with complex

project requirements or

in demand peaks.

Custom development

services for complex

requirements or to

complement your own

team.

ERP & POS Professional Edition Products Partner Enablement Services

Distributed exclusively through our Partner network, Professional Editions are available for companies running their business on our ERP or POS software.

• Bug fixing guarantee: assures timely resolution of defects• QA-certified maintenance updates: 7x24 web-based access to automated patches enables timely and consistent mai ntenance of the production environment• Lifecycle Guarantee: provides a stable code base to support ongoing mission-critical business operations• IP indemnification: protects against software infringement claims


Introduction





Enterprise Edition POS Edition

ERP Editions are available with optional supported technology stacks. Deploying on technology stacks provides your end customer wit h 100% support of the entire

solution and additional configuration and maintenan ce features.

Multi server, 26 or more simultaneous

users*

Number of simultaneous users

Single Server, up to 25 simultaneous

users*

Only includesOpenbravo

software

Addssupported technologystack, and additional

featuresDep

loym

ent C

ompl

exity

/ Fle

xibi

lity

+ Appliance Stackor Ubuntu Stack

+ Appliance Stackor Ubuntu Stack

Single or Multi server

2 ERP Editions 1 POS Edition

Professional Edition ProductsProfessional Edition Deployment Editions and Alternat ives

*Approximated figure. Number of users may be higher or lower based on hardware strength. Openbravo recommends Enterprise Edition for companies who currently have 20 simultaneous users and/or who plan to have 25 or more simultaneous users in the future.

+ Ubuntu Stack+ Ubuntu Stack


Target Segments for Openbravo Professional Subscription0-

1011

-50*

51-5

00*

>500

Num

ber

of E

mpl

oyee

s

Cor-porate

SoHo

Small companies

Medium-sized

MarketSegments

Needs Purchasing Behavior

• They understand technology and value open source

• They have funds, but look for ROIs• Eventually, they require complex architectures• Key competitors include SAP, Oracle and MS

Dynamics

• The shop based on price and functionality• Key competitors include Quickbooks, Navision

and Netsuite

• Complex structure and processes

• Highly penetrated• Served by large system

integrators

• Processes are relatively complex

• Largely served with custom built or prorietary solutions, need a cost-effective alternative that can grow with them

• Served by small and mid-sized system integrators

• Management is largely done without any integrated system

• Served by VARs and small SIs• Processes start to become

complex, and need a solution that can grow with them


*Employee to simultaneous user ratio traditionally varies from between 3:1 to 10:1.


Introduction





Cor

e C

urric

ulum

• Understand the capabilities of Openbravo ERP, how the different modules work, and how to configure them to meet client needs.

• 35 h• Basic Functional • Class-Room/On-Line

• Learn the main concepts behind Openbravo's technology, and how to perform customization and basic development

• 35 h• Basic Development • Class-Room

• Acquire advanced knowledge to adapt the ERP, build modules to meet complex requirements.

• 35 h• Advanced Development

• Class-Room/On-Line

eL

• Includes Introduction to JasperSoft Report Design, Financial Accounting, Mgmt., etc..

• n/a• 3rd Party Online Training Courses

• On-Line eLearning

• JasperSoft Reports and Openbravo • 16 h• JasperSoft Reports • Class-Room/On-Line

Adv

ance

d C

ours

es &

Sem

inar

s

• Best practices and methodologies to sell ERPs • 4 h• Sales Methodology • Class-Room/On-Line

• Understand the capabilities of Openbravo POS, and install and configure it per customer needs.

• 16 h• POS • Class-Room/On-Line

• In-depth insights about the Openbravo Financial Module.

• 16 h• Eco/Fin • Class-Room/On-Line

• Usage and configuration of the Openbravo Materials Requirements Planning module.

• 4 h• MRP • Class-Room/On-Line

• Describe techniques and tips to facilitate data migration tasks.

• 2 h• Data Import • Class-Room/On-Line

Training

• Class-Room Training: Scheduled or custom instructor-led training including lessons and practical exercises.

• On-Line U: On-line training including instructor-lead live sessions, exercises, forums and quizzes.

• On-Line eLearning: On-line courses covering a variety of generic topics (ie. not Openbravo specific) such as accounting.

Partner Enablement ServicesAvailable Training Courses

• Best practices and methodologies to manage ERP implementations

• 4 h• Implementation Methodology

• Class-Room/On-Line


• Outsourcing service configures the application for you, and/or programs and delivers to you tested pieces of SW covering any specific functionalities you need. Typically, the service would include configuring the application or developing non standard functionalities such as:

Process

• Interfaces • Conversions • Forms

• This service works as follows:

• Enhancements (additional functionalities)

• Reports

Partner provides to Openbravo a Functional Design with the requirmnts. (template is available).

Openbravo writes a Tech. Design (if req.), that Ptr. can review.Template is available.

Once the Tech. Designed is approved, Openbravo starts configuring &/or programming it.

• New Industry Verticals (partlal or full)• New Modules (partly or completely)

Once the application is ready, Openbravo assures its quality with exhaustive Unit testing.

Once applic. is ready, Openbravo delivers it to the Partner with the Tech. Design & Unit Test Scripts.

Partner Enablement ServicesOutsourcing

Outsourcing

• Getting system up and running

• Technical Designs• Configuration &

Customizations• Development of

Add-ons / Extensions / Modules / Industry Templates

• Data conversion/ data cleansing

• Data/ System Migration

• Integration Testing• System migration/

integration


• If you are working on a project or a Vertical and need an experienced consultant or Subject Matter Expert, we can provide you with the right profile, either technical or functional, to help you with the project needs.

• Our consultants can collaborate remotely and are also available to travel if requested.• If you plan the Consulting Services that you need in advance, you can take additional advantages

out of it.

Go live & Go live & Adjustments Adjustments

stepstep

Project Project PreparationPreparation

stepstepDefinition stepDefinition step Iterative Prototyping stepIterative Prototyping step

Final Final Preparation Preparation

stepstep

1 2 3 4 5

FT

E

3

2

1

• Ask to your Openbravo Partner Manager to organize for you Consulting Services at any time. Only available after capacity is confirmed.

• Or plan your project foreseeing in advance what Consulting Services you need so that you minimize risk and you are ready for bigger challenges:

Your ResourcesOB Consultant

Illustrative

Partner Enablement ServicesSpecialized Consulting

Process

• Sales Support• Lead Client

Workshop• Project

Management• Subject Matter

Experts• Req. definition &

gap analysis• Functional Design

support & review • Customizing

Assessment• Verticalization

Strategy• Deployment

Strategy• Data Migration

Strategy• Upgrading Strategy• Existing OB ERP

audit

Consulting


Process

• This service works as follows:

Partner purchases a Support Service. Once paid, Partner sees new credit on the web.

Partner logs in to the Support Portal and creates an Issue (automatically seen at OB)

Openbravo starts solving it. They calls/emails back when required during resolution.

Openbravo reports final solution and tasks executed to solve the Issue.

Partner can always see current and old Issues status, and credit status at the Support Portal.

Partner Enablement Services2nd Level Support

• Installation Support

• Technical Issues Resolution

• Troubleshooting• Backup and

recovery advice• Maintenance,

Bugs, Updates and Patch support

• Compatibility and performance advice

Support • 2nd Level Support is provided by the experienced development team behind Openbravo. Support is provided through a variety of means and times after your request has been received. If you want, our experts can also take control of your system with VNC if it is advisable.


PricingPartner Enablement ServicesERP 2nd Level Support Price List

SupportUltimate Unlimited Extended Standard

•35.000€ •12.000€, Included for Platinum Partners

•6.000€, Included for Gold Partners

•3.000€, Included for Certifed and Registered Partners

•20,000 € (for Platinum partners only)

• 3,000 € for Gold partners• 6,000 € for Certified and Registered partners

• 3,000 € for Certified and Registered partners

• 24x7x365 •5x10 • 5x10 •5x8

• 24x7x365 •5x10 • 5x10 •5x8

Fair usageAny certified contactSingle location

Fair usageAny certified contactSingle location

30 cases per quarter with 1 quarter carry overFree installation and conversion support casesAny certified contact

12 cases per quarter with 1 quarter carry overFree installation and conversion support casesAny certified contact

Professional Subscription for Openbravo ERP




24x7x365 5x10 5x10 5x8

Support portalChatPhone

Support portalChatPhone upon request

Support portalChat

Support portalChat

N/A Included for Platinum partners

Included for Gold partners

Included for Certified and Registered partners

Support Limits

Included Products

Availability

Contact Method

Included for Partner Levels


PricingPartner Enablement ServicesPOS 2nd Level Support Price List

SupportUltimate Unlimited Standard

•35.000€ •12.000€, Included for Platinum Partners

•6.000€, Included for Gold Partners

•20,000 € (for Platinum partners only)

• 3,000 € for Gold partners• 6,000 € for Certified and Registered partners

• 3,000 € for Certified and Registered partners

• 24x7x365 •5x10 • 5x10

• 24x7x365 •5x10 • 5x10

Fair usageSingle location

Fair usageSingle location

12 cases per quarter with 1 quarter carry overcase

Professional Subscription for Openbravo POS



24x7x365 5x10 5x8

Support portalChatPhone

Support portalChatPhone upon request

Support portalChat

Support Limits

Included Products

Availability

Contact Method


Training* Implementation**

Training Courses

Introduction to the Openbravo Partnership

Basic Functional

Basic Development

Sales Methodology

Implementation Methodology

Specialized Consulting

2 weeks of On-site Consulting

1 week of Remote Consulting

Price 2.500€ 7.500€

• Training and Implementation Packs drastically reduce and control the inherent risks associated with the first implementation project. Through product training and on site/remote consulting, we jumpstart new partners toward long term success.

Included Services for Each Pack

Partner Enablement ServicesTraining and Implementation Packs

ServicesBundles

• Openbravo Training + Specialized Consulting Suppor t = 1st Successful Implementation

*Mandatory Pack for new Openbravo partners. 1 seat included for each training.**May only be purchased after completion of training. Consulting expenses not included.


Let’s partner together…


Terms Applicable to Products and Services

• Orders. Any and all orders from the Product and Services Catalog shall be governed by these terms and conditions. In the event of any conflict between these conditions and any specific Work Orders agreed with Openbravo or End User licenses, such specific terms and EULA will prevail.

• Openbravo Products and Services: licensing and dist ribution.

– Openbravo Professional Subscription is distributed to End Users under its own End User License Agreement, and subject to a Professional Edition License and Support Agreement. Terms are at www.openbravo.com/partners/.

– Openbravo Professional Services are provided under the terms for each type of service set out in the Partner Portal.

– Openbravo ERP software is distributed and may be redistributed under an open source license – terms are at www.openbravo.com/license.

• Territorial restrictions. Certain Partner terms are territorial in nature, as set out in your Partner Agreement. If applicable, Partner acknowledges that it is not granted any rights to distribute, promote, market, license or deliver the Professional Products or Services, other than those under an open source license, to any party (including end users) located outside the Territory, without obtaining prior written consent from Openbravo.

• No intermediation . Partner shall not distribute the Professional Products (including Professional Subscription) or Services in the P&S Catalog to any party, including any dealers, agents, representatives, sub-distributors, original equipment manufacturers, value added resellers, systems integrators or other third parties, other than end users when applicable. Partner shall not authorise or appoint any such third parties to distribute or sublicense these Products or Services without Openbravo’s consent.

• Prices, payments and invoicing

– Any price for Openbravo Products and Services in the P&S Catalog are stated excluding VAT or other applicable sales tax. Promotional discounts are seasonal and may be withdrawn at any time. All appropriate fees shall be timely paid by Partners. Openbravo may charge interest at 2% monthly on late payments.

– Invoices for Openbravo Products and Services will be sent to the Partner at the Partner registered address. If Partner wishes tochange this address, please notify [email protected].

– Invoices generated by Partner on a monthly basis, based on the fees accrued in each month. Invoices will be emailed to [email protected]. Openbravo will make payment on the 15th day of the month, and invoices should be received three (3) working days prior to such date, failing which they will be paid on the 15th day of the next month


Terms Applicable to Products and Services

• Lead and Client management Program - Fees and commis sions.

– A “Partner End User ” is any end user / client identified by Partner to Openbravo as an actual or potential client of Partner and not previously registered by another Partner or by Openbravo through the Lead and Client Management Program. To obtain exclusivity and commissions in relation to products and services sold to this Partner End User, Partner should register this end user under the Openbravo Lead and Client Management Program.

– A “Referred End-User ” is an end-user, previously unknown to Partner and not registered by Partner in the Openbravo Lead and Client Management Program, who is referred by Openbravo to Partner

Conditions Discounts/Commissions/Fees

Discounts When Partner purchases Professional Services for internal use

The sales fee/commissions indicated in the Partner Product Catalog. Currently 10%

Sales Either when Partner introduces, sells and/or implements any Openbravo Products or Services to a Partner End-User; or when Openbravo Products or Services are purchased directly by registered Partner End-Users

The sales fee/commissions indicated in the Partner Product Catalog. Currently 10%

Lead Referral

Openbravo introduces to Partner a Referred End User leading to a qualifying provision of Partner services

Five (5) percent of the net fees invoiced to any Referred End-User, in relation to professional services provided by Partner (or any member of the Partner’s group) to the Referred End-User for their Openbravo ERP implementation project.Such services include initial analysis, customization / development, installation and deployment of Openbravo ERP; but exclude hardware costs, software license fees and ongoing maintenance and evolutionary charges

•Terms applicable to specific products and services

–Second level support – See Annex I: Terms applicable to 2L Support Services.

–Specialised Consulting and Application Delivery - See Annex II: Terms applicable to Custom Development and Consulting

–Training – See training catalog and schedule on our web: http://www.openbravo.com/services/by-service/training/

Technology

Official product & partner enablement services catalog for openbravo business partners