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Outsourcing Benefits of Call Centers in Costa Rica

Outsourcing Benefits of Call Centers in Costa Rica

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Page 1: Outsourcing Benefits of Call Centers in Costa Rica

Outsourcing Benefits of

Call Centers in Costa Rica

Page 2: Outsourcing Benefits of Call Centers in Costa Rica

Call centers in Costa Rica offer many

benefits that are not available in many

of their U.S. counterparts.

We will be discussing a few of these

benefits and why choosing a call

center in Costa Rica not only helps to

build and improve domestic and

international customer relationships,

but also helps to lower total costs as

opposed to using a U.S. based call

center.

BENEFITS

Page 3: Outsourcing Benefits of Call Centers in Costa Rica

Improve Customer

Relationships, Both

Domestically and

Internationally

Page 4: Outsourcing Benefits of Call Centers in Costa Rica

CONSIDERATIONS

Value Proposition Amongst the many areas and issues that

a company may have when considering

“outsourcing” their help desks and

customer services, is that they will lose

their customer relationships and in turn,

lose future sales.

Page 5: Outsourcing Benefits of Call Centers in Costa Rica

CONSIDERATIONS This is where call centers in Costa Rica

can reassure you that they are who you

are looking for, and that you can trust

them with your customer relationships

and services.

Whereas typical call centers in the U.S.

may speak one language, English, Costa

Rican call centers have employees that

are bilingual in both English and Spanish,

as well as some that are multilingual,

knowing English, Spanish and either

Portuguese, Italian or German.

The ability to have customer service

representatives that speak a wide range

of languages not only helps when you are

working with multinational clients, it also

helps when you are dealing with

domestic customers as well.

Page 6: Outsourcing Benefits of Call Centers in Costa Rica

Better Service

at a Lower Cost

Page 7: Outsourcing Benefits of Call Centers in Costa Rica

Home to over 200 high tech, multinational

companies thanks to the outstanding

academic level of its population, as well as

the high standard of modern services,

Costa Rica also offers 100% redundancy,

and more than 90% of its energy is

renewable.

BETTER SERVICE

AT A LOWER

PRICE

Page 8: Outsourcing Benefits of Call Centers in Costa Rica

What Does This Mean

For Your Business?

Page 9: Outsourcing Benefits of Call Centers in Costa Rica

To put it short and simple, lower costs overall. Whereas domestic call centers may not have renewable energy resources, certain Costa Rican call centers benefit from the over 90% renewable energy, which in turn lowers their costs.

BETTER SERVICE

AT A LOWER

PRICE

Page 10: Outsourcing Benefits of Call Centers in Costa Rica

LOWER COST

DOES NOT MEAN

LOWER QUALITY

Costa Rica ranks number 1 in Latin

America in labor-employer relations, what

this means for a potential partner is that

your employees will be satisfied with their

employer and in turn promote a positive

attitude and disposition to all incoming

calls and clients.

Along with Costa Rica ranking number 1 in

labor-employer relations, they also rank

number 1 in Latin America for their

education system, ensuring that all

workers who are representing your

company and customer service are

educated with either a high school diploma

and/or college degree.

Page 11: Outsourcing Benefits of Call Centers in Costa Rica

Thank you! 800.523.5867

www.dialogue-marketing.com

@DialogueMkting

http://www.facebook.com/DialogueMarketingInc