Partner Experience Overview - Northeast

personalizing business cloud

Partner ExperienceOverview

Drake is based in Irvine, CA at RapidScale’s headquarters and is responsible for developing new partnerships, main-taining current partner relationships, and facilitating a win-ning environment for them and RapidScale.

Prior to joining RapidScale, Drake was a full-time student at University of Nebraska – Lincoln. During his tenure as an un-dergrad student, Drake studied Marketing and Economics

as well as international business and commercial law.

Matt is based in Upstate New York and is responsible for Channel sales of RapidScale’s cloud services through on-boarding, training, and supporting sales partners throughout the Northeast Region of the United States, in-cluding Carriers, Master Agents, Agents, VARs and MSPs.

Prior to joining RapidScale, Matt was Vice President of Busi-ness Development at One Connect, Inc., a telecom agency headquartered in Upstate New York. He was responsible for providing voice, data, cloud solutions, and mobility solu-tions to enterprise customers nationally.

Matt Coso,

Partner Experience Manager,

Northeast Region

Drake Lerma,

Partner Expereince Represenative

RapidScale’s Partner Experience team is dedicated to developing partnerships with Agents that are driven to a detailed winning strategy. The team delivers the best partner experience in the industry by committing themselves fully to their agents to drive quotes and close deals. With a personalized partner experience, the team works seamlessly with their agents to successfully produce within 90 day of contract signature or partnership confirmation.

With a formalized plan in place, RapidScale’s Onboarding Package, creates a constant flow of communi-cation that involves training, resources, and more. You will have an open communication to RapidScale’s Partner Experience team that will be essential for success.

Meet Our Partner Experience Team

Company OverviewRapidScale is a managed cloud services provider that delivers world-class, secure, and reliable cloud computing solutions to businesses of all sizes across the globe. Our state-of-the-art CloudDesktop platform and market-leading cloud solutions are the reasons we are the provider of choice for leading cable companies, VARs, MSPs, and Master Agents across North America. RapidScale not only delivers a unique service, but also innovates advanced solutions and applications for the cloud computing space. Our managed cloud solutions include CloudServer, CloudDesktop, CloudOffice, CloudBackup,

CloudMail, CloudRecovery, CloudApps, and more.

PartnershipsRapidScale has been working with some of the largest carrier companies in the United States and Canada. RapidScale has gone to market with both a white-label and “Powered by” approach with multiple of these Carriers. This business strategy has positioned RapidScale to be one of the first cloud companies to launch a national managed cloud solution with multiple top Carriers. Furthermore, it has put Rap-idScale in an incredible position for exponential growth.

RapidScale Data Centers

Headquarters - Irvine, CA

Founded - 2008

Products• CloudDesktop• CloudServer• CloudRecovery• CloudBackup• CloudMail• CloudOffice• CloudApps

Key Differentiators • Managed Cloud

Services• 100% uptime SLAs• 24x7x365 Support• Commitment to an

exceptional clientexperience

• Tier 3 Data Centers

Product Pricing Matrices

CloudDesktopDesktop as a Service

What is CloudDesktop?RapidScale’s CloudDesktop allows you to access your apps from any device, anywhere in the world. Rapid-Scale’s CloudDesktop is scalable and dynamic based on your application and storage needs. We also pro-vide 24x7x365 monitoring and support for your system and applications.

1. Select Your Term 2 Year 3 Year

Premium - 4 CPU/8 GB RAM* $60.00 $55.00

Business - 2 CPU/4 GB RAM* $45.00 $40.00

Adobe XI - Pro $13.00 $10.00

Adobe XI - Standard $7.00 $5.00

Citrix ShareFile $15.00 $15.00

Basic - 1 CPU/2 GB RAM* $40.00 $35.00

Microsoft Office Pro $19.00 $18.00

Microsoft Office Standard $14.50 $13.50

Windows 8 $0.00 $0.00

Windows 7 $0.00 $0.00

Bring Your Own Applications (BYOA) e.g. Customer CRM, Etc. $0.00 $0.00

RapidScale Managed*** $25.00 $20.00

RapidScale Managed Implementation (Apps, Licensing, And Data Migration) $100.00 $100.00

Partner or Client Managed Implementation (Includes Free Setup and Provisioning) $0.00 $0.00

Client or Partner Managed $0.00 $0.00

2. Select Your Compute Package (Including Licensing) Monthly Cost (Per User)

3. Select Operating System Monthly Cost (Per User)

4. Select Applications Monthly Cost (Per User)

5. Standard Applications Add-Ins (Per User) Monthly Cost (Per User)

7. Select Your Management Plan Monthly Cost (Per User)

6. Select Your Implementation Plan One-Time Cost (Per User)

RapidScale’s CloudDesktop solution is built to deliv-er a robust and flexible private virtual desktop envi-ronment for your users to maximize mobilized pro-ductivity within a secure environment. CloudDesk-top provides a full desktop solution by delivering applications specific to any business requirement. RapidScale has the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of applications to be inte-

grated into an environment. We offer enterprise or custom application packaging as an approach to custom-izing the virtual environment to meet customer expectations. Delivered in a Windows interface, CloudDesktop comes with the add-ons needed for a traditional Windows experience includ-ing Java, Flash, Silverlight, AV and AM protection, etc.

CloudDesktopDesktop as a Service

What is CloudDesktop?RapidScale’s CloudDesktop allows you to access your apps from any device, anywhere in the world. Rapid-Scale’s CloudDesktop is scalable and dynamic based on your application and storage needs. We also pro-vide 24x7x365 monitoring and support for your system and applications.


Premium - 4 CPU/8 GB RAM* $60.00 $55.00

Business - 2 CPU/4 GB RAM* $45.00 $40.00

Adobe XI - Pro $13.00 $10.00

Adobe XI - Standard $7.00 $5.00

Citrix ShareFile $15.00 $15.00

Basic - 1 CPU/2 GB RAM* $40.00 $35.00

Microsoft Office Pro $19.00 $18.00

Microsoft Office Standard $14.50 $13.50

Windows 8 $0.00 $0.00

Windows 7 $0.00 $0.00

Bring Your Own Applications (BYOA) e.g. Customer CRM, Etc. $0.00 $0.00

RapidScale Managed*** $25.00 $20.00

RapidScale Managed Implementation (Apps, Licensing, And Data Migration) $100.00 $100.00



2. Select Your Compute Package (Including Licensing) Monthly Cost (Per User)

3. Select Operating System Monthly Cost (Per User)

4. Select Applications Monthly Cost (Per User)

5. Standard Applications Add-Ins (Per User) Monthly Cost (Per User)



RapidScale’s CloudDesktop solution is built to deliv-er a robust and flexible private virtual desktop envi-ronment for your users to maximize mobilized pro-ductivity within a secure environment. CloudDesk-top provides a full desktop solution by delivering applications specific to any business requirement. RapidScale has the ability to package complex applications with in-depth licensing procedures to allow a much wider variety of applications to be inte-

grated into an environment. We offer enterprise or custom application packaging as an approach to custom-izing the virtual environment to meet customer expectations. Delivered in a Windows interface, CloudDesktop comes with the add-ons needed for a traditional Windows experience includ-ing Java, Flash, Silverlight, AV and AM protection, etc.

Enterprise Virtual Desktop

50 GB Storage

Dedicated Bandwidth

Tier 3, Class 1 Data Center

Data Encryption Transfer

Low Latency Application Delivery

N+1 Redundant HVAC System

Active Directory Integration

Advanced Security and Compliance

Enterprise Infrastructure

Bring Your Own Apps

Any App Integration

Hybrid Deployment

Features Premium Business Basic

Management Features RapidScale Managed Client or Partner Managed

Dedicated Solutions Engineer

Advanced Management of Infrastructure Environment

Dedicated Project Manager

24x7 End User Device Monitoring

24x7x365 Virtual Desktop Support

Automatic System Updates

100% Service Level Agreement

Design, Testing, and Implementation of Applications

End User Troubleshooting

System Patching

End User Management and Administration

Enterprise Virtual Desktop

50 GB Storage

Dedicated Bandwidth

Tier 3, Class 1 Data Center

Data Encryption Transfer

Low Latency Application Delivery

N+1 Redundant HVAC System

Active Directory Integration

Advanced Security and Compliance

Enterprise Infrastructure

Bring Your Own Apps

Any App Integration

Hybrid Deployment

Features Premium Business Basic


Dedicated Solutions Engineer

Advanced Management of Infrastructure Environment

Dedicated Project Manager

24x7 End User Device Monitoring

24x7x365 Virtual Desktop Support

Automatic System Updates


Design, Testing, and Implementation of Applications

End User Troubleshooting

System Patching

End User Management and Administration

Any Device, AnywhereAccess CloudDesktop via PC, Mac, Linux clients, tablets, thin clients, and smartphones. As long as there is an Internet connection, you are able to connect to your CloudDesktop. You can access all your files and packaged applications on your virtual desktop.

Enterprise Level SecurityOur enterprise security team and software will protect your business from viruses, malware, and rogue employees at an infrastructure level. Desktop as a Service is the most secure business computer solution for businesses of all sizes. We manage your Desktop as a Service as much as you want or as little as you want with 24x7x365 support at your fingertips. Our CloudPortal Services Manager allows IT teams to manage their end users’ CloudDesktops in a private Cloud environment. RapidScale’s infrastructure is secured through SSL encryption at 2048-bit. Our software applications are streamed and hosted using 256-bit AES encryption.

Cost EffectiveOne of the key benefits of virtual desktops is that Desktop as a Ser-vice can dramatically reduce the total cost of ownership (TCO) compared to traditional desktops. According to an IDC white paper, Desktop as a Service can reduce hardware Capital Expenditure (CAP-EX) by 56% annually and also reduce the Operating Expen-diture (OP-EX) annually.

Simple ManagementRapidScale’s CloudDesktop is scalable and dynamic based on your application and storage needs. By using a service that is hosted virtually, you have the freedom to scale up or down according to your con-stantly changing business specifications. Your organization is in control of your private desktop, and will be given permission to make changes to fit your needs. Our CloudPortal Services Manager allows IT teams to manage their end users’ CloudDesktops internally and control their platform.

RapidScale is the global leader in Desktop as a Service. With CloudDesktop, you can access your apps on any device globally. RapidScale’s CloudDesktop (DaaS) solution allows organizations to move all of their applications and desktop to the cloud. You’re then able to access your virtual desktop environment through an Internet connection from any device, anywhere in the world!

CloudDesktop Benefits

Sales: (866) 371-1355Support: (866) 686-0328

rapidscale.net

CloudMailMulti-Tenant and Dedicated Hosted Exchange

What is CloudMail?Hosted Microsoft Exchange provides business-class email, calendar and contacts to your PC, phone, and Web browser. RapidScale Hosted Exchange offers a high standard of physical and digital security for your information while providing the control you want and the reliability your business needs.

Microsoft Exchange 2013 makes it easier to protect both your data and messaging system. Plus, with a familiar Web-based experience, Exchange allows you to experience more flexibility and accessibility from wherever life takes you. Your inbox automati-cally updates with ActiveSync to keep your data up to date and accurate. Keep track of everything important with fast and accurate searchability accompanied by a smooth user experience.

Microsoft Exchange introduces optional integrated email archiving, retention, and discovery capabilities that save costs and simplify the pro-cess of preserving business communications. Rap-idScale’s Hosted Exchange solution delivers on the capabilities demanded by mobile workforces. Users can access their business email, calendar and con-tacts on their desktop, laptop, smartphone, and Web browser so it is always available.

1. Select Your Term 2 YEAR 3 YEAR

2. CloudMail Monthly Cost (Per User)

Hosted Exchange $5.00 $4.00

Archiving with Compliance $6.00 $6.00

Archiving $5.00 $5.00

Active Directory Sync $0.00 $0.00

Encryption, Secure Messaging, DLP & Large-File Transfer $7.00 $7.00

Anti-Spam and Anti-Virus $2.00 $2.00

RapidScale Managed $4.00 $3.00



RapidScale Managed Implementation $30.00 $30.00


3. Select Your Add-Ons Monthly Cost (Per User)


Dedicated Exchange $7.50 $6.50

Standard $0.00 $0.00

Active/Active ICB ICB

4. Select Your Redundancy (Dedicated Exchange Only) Monthly Cost (Per User)


50 GB Mailbox

Universal Inbox

Policy Management

Simplified Task Delegation

ActiveSync

Web-Based Interface

IRM Policies and Support


Microsoft Exchange Version Upgrades

End-User Troubleshooting

End-User Device Setup and Management

Operating System Management

Basic Spam Filtering

Licensing Management

Exchange Application Management

Exchange Server Management

Patches and Upgrades to Server

Managed Backups

Features

24x7x365 Support

Sales: (866) 371-1355Support: (866) 686-0328

rapidscale.net

Lower CostsWith CloudMail, our goal is to remove the budgeting burden from clients and enhance the end-user experience. At an affordable per user cost, your organization can benefit from the latest version of Microsoft Exchange and stay up to date with technology and licensing. Plus, with 50GB per mailbox, your employees will no longer have issues with mailboxes filling up and the need to purchase additional storage space.

SecureCloudMail is built on a secure and durable technology platform with industry-recognized certifications and audits. Exchange 2013 features automatic encryption at both the channel and message levels to help control access to data and ensure trusted communications both inside and outside the network. Eliminate the risk of single-points of failure with an on-premise Exchange solution by moving to CloudMail. Hosted Exchange allows you to benefit from built-in Disaster Recovery and Business Continuity features.

IT Resources and AdministrationWith RapidScale’s managed private/dedicated Hosted Exchange environment, no dedicated IT resources are required. User maintenance can be performed by a non-technical person while having the peace of mind of RapidScale's 24x7x365 customer support. The Cloud-Portal Services Manager is a one-stop-shop virtual manage-ment interface used for configur-ing applications and infrastruc-ture for end users. This is an added value for all business envi-ronments, especially with avail-able flexibility toward bulk administration and changes that can be be conducted from any-where in the world, simply with an Internet connection.

Active/Active Data CentersRapidScale offers the unique option to run your dedicated Hosted Exchange in an Active/Active environ-ment, giving an organization added peace of mind with Disaster Recovery.

CloudMail is RapidScale’s multi-tenant and dedicated Hosted Exchange solution. Microsoft Exchange provides business-class email, calendar, and contacts to your PC, phone, and Web browser. Delivered as a hosted service from RapidScale, Exchange offers a high standard of physical and digital security for your information while providing the control you want and the reliability your business needs.

CloudMail Benefits

Tenant 1 Tenant 2 Tenant 3

MPLSMPLS

CloudMail Gateway Cluster

DataCenter 1

ExchangeCluster

DataCenter 2

ExchangeCluster

DataCenter 3

ExchangeCluster

Multi-Tenant Exchange

CloudServerInfrastructure as a Service

*Add-On to a CloudServer package only. Not sold separately.

What is CloudServer?CloudServer eliminates the need to spend capital on upgrading physical hardware and move into an Oper-ating Expense (OpEx) model. The consumer does not manage or control the underlying cloud physical infra-structure but has control over operating systems, storage, and applications.

Virtual servers offer numerous advantages over physical servers. Manageability of virtual servers is simpler because you can easily connect to the serv-er’s console remotely without the need for special remote access hardware. You can also duplicate virtual servers and create templates for quick repli-cation. Lastly, virtual servers all see the same virtual hardware (except for processors) regardless of the physical hardware they are hosted on. This ensures that your applications all run on similar hardware to eliminate problems that may arise from dissimilar hardware.

CloudServer has a pay-as-you-go model which allows you to scale up or down depending on your needs. When it comes to pricey hardware, an organization can save a lot by using RapidScale’s secure infrastructure and paying for only what was used. With IaaS an organization can eliminate the many negative aspects of IT expan-sion, especially issues with in-house infrastructure, while still receiving the processing power and stor-age space that you need to run business-critical data and applications.

2. CloudServer Monthly Cost$22.00 $20.00CloudServer per CPU

3. Add Operating System Licensing Monthly Cost (Per Server)$25.00 $25.00Windows Operating System

$0.00 $0.00Linux Operating System

$17.00 $15.00CloudServer per GB of RAM

RapidScale Managed $100.00 $85.00


6. Select Your Management Plan Monthly Cost (Per Server)

RapidScale Managed Implementation TBD TBD

Client or Partner Managed Implementation (Includes Free Setup and Provisioning) $0.00 $0.00

5. Select Your Implementation One-Time Cost (Per Server)


$0.25 $0.20Enterprise CloudStorage*

4. Add CloudStorage Monthly Cost (Per GB)


CloudServer Features

Encrypted Data Transfer

Point-Click CloudServer Deployment


Operating System Implementation (if Applicable)

Network Configuration Upon Setup

Firewall Configuration

Citrix

VMware

NetApp Storage

Cisco UCS Blade Servers

Cisco & Fortinet Firewalls

Cisco Routers & Switches

Smart-Build Data Centers

Operating System Management

Server Troubleshooting

Automatic Updates

Patches

Configuration of Virtual IP Addresses

Domain Integration

Active Directory Configuration

VPN Configuration

Domain Control Migration

Sales: (866) 371-1355Support: (866) 686-0328

rapidscale.net

With your servers and RapidScale's Cloud, you will receive the best service in the industry. RapidScale gives you on-demand capacity with the best infrastructure tools and utilities. CloudServer is backed by vCloud hypervisors, NetApp storage, and Cisco UCS blade chassis.

Performance We support high-volume constant and bursting workloads across your network, disk, CPU, and band-width. Without oversubscribed CPU or RAM, backed by an all-10 GB network, our cloud offerings outper-form other cloud offerings.

SecurityRapidScale's data centers feature top-of-the-line security with on-premises security guards, exterior secu-rity systems, biometric systems including palm scanners, security scanners, and continuous digital surveil-lance and recording. RapidScale offers a 100% Service Level Agreement with HIPAA and PCI compliance. RapidScale's data centers are enterprise-grade at a fraction of the price.

Enterprise-Level InfrastructureLeveraging the infrastructure in RapidScale's data centers for your business critical applications will allow you to operate like an enterprise-level organization. RapidScale has invested heavily in top-of-the-line serv-ers, storage, and connectivity to ensure peace of mind that your data is secure. Backed by NetApp stor-age, Cisco UCS network & compute, VMware hypervisors, and a true 10 GB network backbone to link it all together, CloudServer employs the best-in-breed hosting platforms in a fully redundant configuration to ensure the highest level of service availability possible. This means that at least one, if not multiple, appliances, cables, or power sources from each layer in the stack can simulta-neously fail with little to no impact on your services and productivity.

Mitigate RisksOwning your own infrastructure can be expensive, time consuming, and frustrating. With CloudServer, you eliminate the risk of owning your own infrastructure and the responsibilities that come with it. Cloud-Server is on a pay-as-you-go, monthly OpEx model. When you have predictable, consistent monthly costs, you can simplify your budget and planning.

CloudServer Benefits

RapidScale Secure Infrastructure

Customer Physical Storage

OfficeRemote Users

Remote Users

Remote Users

Internet

VMServer

VMServer

VMServerAgent

CloudRecoveryDisaster Recovery as a Service

What is CloudRecovery?CloudRecovery is designed to help businesses easily implement cloud storage infrastructures that support key data protection functionalities such as replication, backup and restore, data archiving, disaster recovery, data & application mobility, data availability and security, and elastic capacity.

RapidScale's disaster recovery and business conti-nuity services focus on securing your data and ensuring minimum downtime. We ensure that in the event of a disaster your business applications and data will be safe and accessible. RapidScale's Clou-dRecovery platform runs on top of our state-of- the-art secure infrastructure located in data centers throughout the world.

Replication to cloud virtual machines can be used to protect both cloud and on-premises production instances. In other words, replication is suitable for both virtual-to-virtual and physical-to-virtual data protection. For applications that require an aggres-

sive Recovery Time Objective (RTO) and Recovery Point Objective (RPO), as well as application awareness, rep-lication is the data movement option of choice.

Adding CloudStorage to a Disaster Recovery bundle can provide adaptive data storage that expands in real time to accommodate the amount of data inside. Organizations are able to take advan-tage of the simplicity of predefined storage policies, control distribution of data, and access their data around the clock. All backed by a 100% service level agreement.


$70.00 $60.00Virtual-to-Virtual

$150.00 $130.00Physical-to-Virtual

$35.00 $30.00Server-to-Hypervisor

$0.25 $0.20Enterprise CloudStorage

RapidScale Managed Implementation TBD TBD


$100.00 $85.00CloudServer Management (See CloudServer Management for Details)

RTO Less Than 4 Hours

RTO Greater Than 24 Hours

$22.00 $20.00CloudServer per CPU

$17.00 $15.00CloudServer per GB of RAM

2. Select Your CloudFailover Package Monthly Cost (Per License)

3. Select Your CloudFailover Server Monthly Cost (Per Server)

4. CloudServer Management Monthly Cost (Per Server)

6. Select Your Implementation Plan One-Time Cost (Per Server)

5. CloudStorage Monthly Cost (Per GB)

Facilitated Migrations

Management Features

Features

RapidScale Managed Client or Partner Managed

Active Monitoring of Servers

Storage Management (if applicable)

Server Patches

Server Updates

License Key Management

Advanced Management

Active/Active Data Center

Low RTO

Automated Failover

Compression, Encryption

Real-Time Replication

Multiple Recovery Points

Byte-Level Replication

Assured DR Readiness

Hardware and Storage Independent

Application and Hypervisor Independent

High Availability

RTO <4 Hours RTO >24 Hours

SecurityRapidScale’s data centers feature on-premises security guards, an exterior security system, biometric sys-tems including palm scanners and security scanners, and continuous digital surveillance and recording. We meet and exceed standards including the majority of government security standards. With CloudRecovery, you are working with a team that offers 24x7x365 monitoring and support for your system so you can always have someone to turn to with questions and concerns.

Sales: (866) 371-1355Support: (866) 686-0328

rapidscale.net

Peace of MindRapidScale’s Disaster Recovery as a Service works by first securely safeguarding your data in the cloud. RapidScale's annual recovery testing deduplication allows the fasted RTO in the industry. Depending on an organization’s needs, RapidScale's recovery options can have a business back up and running in just a few hours. RapidScale's solutions will secure your business data and ensure minimal downtime in the event of a disaster, keeping your business applications and data safe and accessible at all times.

Business Continuity with FailoverRapidScale's premier disaster recovery and business continuity product, CloudRecovery with failover, equips customers with the tools they need to ensure their mission-critical applications are available to their users during any type of crisis — floods, fires, power loss, server failures, rogue employees, etc. — that can occur at the customer’s premises. Failover can bring an organization back online within a matter of minutes in the event of a disaster. Perfect for busi-ness-critical data and appli-cations, failover makes business continuity accessi-ble for organizations of any size. CloudRecovery is backed by one of the most advanced Storage Area Network systems in the industry, NetApp. With its own proprietary file system and fiber channel network, our SANs offer some of the best performance and redundancy available. Rap-idScale's RAID configurations ensure a fault tolerance of no less than two disks, which offers one of the highest levels of availability while still offering blazing performance. After failing over to the cloud, you will wonder why you hadn’t migrated sooner.

Disaster Recovery as a Service (DRaaS) provides businesses with critical storage-based replication and recovery within a RapidScale, client, or partner managed cloud environment. Companies that are affected by natural disasters or server failure lose business-critical revenue. In addition to revenue loss, many reports state that companies that experience downtime are more likely to go out of business than companies that have a DR plan in place.

CloudRecovery Benefits

Source TargetPhysical

From Anywhere

How you Want it

Virtual

Flexible Protection

Cloud

PhysicalTo Anywhere

Where you Want it

Virtual

Flexible Migration

Cloud

Sales: (866) 371-1355Support: (866) 686-0328

rapidscale.net

Peace of MindRapidScale’s Disaster Recovery as a Service works by first securely safeguarding your data in the cloud. RapidScale's annual recovery testing deduplication allows the fasted RTO in the industry. Depending on an organization’s needs, RapidScale's recovery options can have a business back up and running in just a few hours. RapidScale's solutions will secure your business data and ensure minimal downtime in the event of a disaster, keeping your business applications and data safe and accessible at all times.

Business Continuity with FailoverRapidScale's premier disaster recovery and business continuity product, CloudRecovery with failover, equips customers with the tools they need to ensure their mission-critical applications are available to their users during any type of crisis — floods, fires, power loss, server failures, rogue employees, etc. — that can occur at the customer’s premises. Failover can bring an organization back online within a matter of minutes in the event of a disaster. Perfect for busi-ness-critical data and appli-cations, failover makes business continuity accessi-ble for organizations of any size. CloudRecovery is backed by one of the most advanced Storage Area Network systems in the industry, NetApp. With its own proprietary file system and fiber channel network, our SANs offer some of the best performance and redundancy available. Rap-idScale's RAID configurations ensure a fault tolerance of no less than two disks, which offers one of the highest levels of availability while still offering blazing performance. After failing over to the cloud, you will wonder why you hadn’t migrated sooner.

Disaster Recovery as a Service (DRaaS) provides businesses with critical storage-based replication and recovery within a RapidScale, client, or partner managed cloud environment. Companies that are affected by natural disasters or server failure lose business-critical revenue. In addition to revenue loss, many reports state that companies that experience downtime are more likely to go out of business than companies that have a DR plan in place.

CloudRecovery Benefits

Source TargetPhysical

From Anywhere

How you Want it

Virtual

Flexible Protection

Cloud

PhysicalTo Anywhere

Where you Want it

Virtual

Flexible Migration

Cloud

Case Studies

The customer is a dental practice management com-pany with over 40 locations across the United States in Florida, Virginia, Arizona and

California. The company acquires, develops, ren-ovates, consolidates and partners with dental practices through its integrated dental care de-livery systems. The company, with 250+ employ-ees, had the majority of its business relying on its ERP/medical applications running on an MSP based in a single data center. When the compa-ny acquires new practices, it has to add the new office into the current email and back-office envi-

Pain Points

The MSP couldn’t handle the growth from an infrastructure

and policy perspective to go along with the numerous out-

ages based on policies and limitations within the current

environment. Since the organization was expanding across

the US, the dental practice needed a uniform infrastructure

and policies for future growth with a limited IT staff.

The dental practice management company wanted a dy-

namic solution that could expand and deploy quickly, and

wanted to know what the OpEx would be every time a new

office was added.

Opportunity

After being introduced to the opportunity through a sales

partner, RapidScale’s team of experts analyzed the cus-

tomer’s needs. The dental practice management company

wanted a dynamic solution that could expand and deploy

quickly. The client also wanted to know what the OpEx

would be every time a new office was added. RapidScale

was asked to evaluate the environment and build a

Solution

RapidScale presented the customer with a solution to ad-

dress their pain points. After evaluating, RapidScale com-

partmentalized the infrastructure into five parts: email, IaaS,

failover, virtual desktops, and policies/procedures. Rapid-

Scale upgraded th client’s email to CloudMail (Exchange

2013, and put in a migration plan for the 250+ employees.

After the email migration, the cloud provider mapped a plan

for a migration of the infrastructure to CloudServer with

CloudDesktop (virtual desktops). RapidScale then worked

with the client’s IT team to identify which applications and

servers needed high availability for CloudRecovery with

Failover and built out a replication environment in a sec-

ondary data center. Once that was stood up, RapidScale

helped build out new policies and procedures to use going

forward so any future acquisitions would go smooth.

The client can now take advantage of a scalable environ-

ment for future acquisitions and a stable environment with

failover. The IT team knows the exact cost of each new

employee coming on board, and is able to make quicker

decisions.

Key Points

Location: Across the US

Business Size: 250+ employees, 40 locations

Pain Points: Lack of scalability, unpredictable

costs with new acquisitions

Solutions: CloudMail, Cloud Server, Cloud-

Desktop, CloudRecovery

Dental Practice Management Company

roadmap to a unified infrastructure built for future expan-sion.

The customer is a regional law firm lo-

cated in three states, with 150 employ-

ees and is headquartered in Mobile, Al-

abama. The client was in the process of

splitting away from its parent company.

Upon split-ting away from the parent company, the law firm

was deeply unsat-isfied with support and performance of

their infrastructure. Its core line-of-business application was

TrialWorks, a case management software system. Further-

more, they were hosting their production in-frastructure out

of a local data center with a local MSP.

Pain Points

One of the largest pain points for the customer was due to

losing their prior MSP partner. During the split from their par-

ent company, the customer was forced to take on support

of their own infrastructure. This caused numerous issues

due to the level of support and lack of ability to be reactive.

They wanted full management, similar to what they already

experienced with the MSP, as well as a similar back-end,

patching, and updates. These were the key drivers in the

law firm’s transition.

Opportunity

The law firm reached out to their trusted technology consul-

tant with the request to explore options for a cloud solution.

After being introduced to the opportunity, RapidScale’s

team of experts analyzed the customer’s needs. The team

put together a cloud solution to resolve performance and

support issues, as well as provide cost efficiency and reli-

ability. RapidScale was able to present a similar, and famil-

iar, solution to what the law firm had in place, but complete

with full management and support.

Solution

RapidScale presented the client with a solution to address

their pain points, proposing its Infrastructure as a Service

solution, CloudServer. RapidScale was able to provide the

law firm a similar solution to the one they had prior to the

transition, which was a terminal server environment. While

their new cloud environment was similar to their one prior, it

boasted one major improvement. RapidScale included their

world-class full management and 24x7x365 support, which

was what the law firm had been missing. RapidScale’s

management is unique in that it provides the customer with

not just any-day, any-time support, but also complete man-

agement and monitoring of the customer’s systems includ-

ing patching, updates, upgrades, and much more.

RapidScale’s CloudServer is extremely scalable, allow-

ing the law firm to be reactive as it experiences business

changes. The law firm was also able to continue using its

core line-of-business application, TrialWorks, in their new

cloud environment.

Finally, RapidScale also provided the customer with our

Hosted Exchange offering, CloudMail, and the complete

Microsoft Office Suite.

Key Points

Location: Across three states,

with headquarters in Mobile, Alabama

Business Size: 150 employees

Pain Points: Lacked support and performance

of infrastructure

Solutions: CloudServer, CloudMail

Regional Law Firm

The customer is a large hospice located in Florida, with 400 client terminals across its head office and 12 branch-es. The hospice needed to support its end users and manage the business effectively. Based on this need, it

became clearly necessary that the client either contracted with a com-pany to handle after hours end-user support, or brought in a managed cloud provider that could handle the entire desktop experience.

Pain Points

The hospice needed a higher level of security and a tech-

nology refresh. It lacked the advanced engineering skill sets

to address these needs. Additionally, its company Help

Desk solution was in-house and needed to be outsourced.

The client also lacked a true management and tracking sys-

tem. Business users were not receiving quick, efficient, or

reliable service.

On-site resources at remote locations needed to be coor-

dinated by a single organization that would set priorities,

manage tickets, and assist with managing OEM’s like hard-

ware manufacturers. All activities surrounding the desktop

experience and the client’s private network needed to be

monitored and managed around the clock. Without all of

these activities, end users throughout the organization

would experience degradation in their ability to be produc-

tive because of the state of their technology tools and sys-

tems.

Opportunity

After being introduced to the opportunity through a sales

partner, RapidScale’s team of experts analyzed the cus-

tomer’s needs. The cloud provider was tasked with devel-

oping a process in order to operate IT efficiently and effec-

tively. RapidScale worked closely with the COO and IT team

to develop a plan for transitioning services and supporting

end users.

Solution

RapidScale presented the customer with a solution to ad-

dress their pain points, proposing CloudDesktop as the fi-

nal product. The hospice moved its 400 client terminals,

located across its head office and 12 branches, to Rapid-

Scale’s highly scalable CloudDesktop platform. Now, the

hospice can provide its staff and contractors with the most

advanced and secure Desktop as a Service platform, with

quality appli-cation performance and support.

Large Hospice

A part of the hospice’s efforts to refresh its desktop solu-

tion, it decided to implement this service to reduce desktop

management costs and prolong the user-terminal device

life cycle. The new DaaS was built in a private environment

to assure HIPAA compliance, too.

A Help Desk solution was implemented, enabling the hos-

pice to have a single point of integration for support issues.

All incoming calls were handled with defined processes,

issues were tracked, and on-site resources were dispatch

to address desktop issues. The solution streamlined order

management, trouble ticketing, and the support system for

end users.

The benefit of this transition was application security, per-

formance and support. The revamped, cutting-edge plat-

form has boosted the hospice’s ability to improve employee

productivity and workload efficiency, and a empower a true

mobile workforce. By monitoring all activities in a quanti-

tative fashion, RapidScale was able to reduce the overall

cost of support activity. The hospice continues to use Rap-

idScale as their single point of integration, and views the

cloud provider as the true solutions partner that was need-

ed to maintain compliance and manage IT costs effectively.

“RapidScale’s team of experts analyzed the customer’s needs. The cloud provider was tasked with developing a process in order to operate IT efficiently and effec-tively. ”

Key Points

Location: Florida

Business Size: Head Office + 12 branches

Pain Points: Lacked security, up-to-date

technology, a management and tracking sys-

tem, and support

Solutions: CloudDesktop

The client is a large lumber manufacturing company based in New York that was established in 1890. The manufacturer has 21 locations throughout the Northeast. The organization was on a 420-user desktop platform with IBM and the environment

was managed by an MSP. The client also had multiple in-house servers that they were struggling to manage while scaling and growing at a rapid pace. The manufacturer has a limited IT staff and desperately wanted to offload as many workloads as possible to enable the staff to leverage technology and drive innovation and revenue.

Pain Points

The client had multiple vendors that each managed a por-

tion of the environment, which was tedious and caused

frustration because many of the tasks and projects were not

being completed in a timely fashion or at all. In fact, the or-

ganization received very limited and time-delayed support,

with some tickets taking a week or more to be addressed.

The manufacturer also had a $180,000 licensing spend due

in January that they did not prefer to spend capital on. The

organization was struggling with nagging technical issues

with the Citrix desktops, primarily due to the MSP not hav-

ing certified Citrix engineers on staff. The client desperately

wanted a partnership and team of professionals that could

accomplish consolidating the infrastructure (POS, server

environment, desktops) and take ownership of the entire IT

footprint, strategy and management.

Opportunity

The sales partner that introduced RapidScale completely

owned a trust-based relationship with the client. That ex-

isting trust allowed RapidScale’s team of cloud experts to

meet with the client in a series of discovery meetings. The

lumber manufacturer wanted to select a cloud provider that

would develop a strategy to operate and manage its IT en-

vironment efficiently and effectively, taking total ownership.

RapidScale’s team worked closely with the organization’s

entire IT staff to develop and plan for the transition of ser-

vices and support of end users.

Large Lumber Manufacturer

Solution

RapidScale presented the client with a total solution to re-

solve 100% of the pain points. The solution included taking

Key Points

Location: New York

Business Size: 21 locations, 420 users

Pain Points:

• Steep licensing spread

• Lack of support, expertise and management

• Limited IT staff

• Vendorfrustration

Solutions: CloudDesktop, CloudMail

over the 420 desktops with RapidScale’s CloudDesktop

solution. This very large support pain point was resolved by

RapidScale with its team of on-staff certified Citrix engineers

that the manufacturer now has direct access to. RapidScale

also replaced the majority of existing Microsoft licenses with

SPLA, Office 365, and Citrix licenses that resulted in

$207,000 annual savings. CloudMail also replaced the

client’s existing email service, which consolidated the server

environment by 42%.

The RapidScale solution resolved 100% of the customer’s

pain points, claimed complete ownership of the environ-

ment, and freed the IT team from ongoing, nagging, re-

actionary issues. Instead, the IT team can now focus on

more innovative initiatives and projects that result in driving

profitability for the company.

“The lumber manufacturer wanted to se-lect a cloud provider that would develop a strategy to operate and manage its IT en-vironment efficiently and effectively, taking total ownership.”

RapidScaleSales: (866)371-1355 | Support: (866) 686-0328

www.rapidscale.net

Explore Our Vendor Case Studies:

NetApp Case Study Citrix ShareFile Case Study

Citrix CPSM Case Study

http://www.netapp.com/us/media/cs-rapidscale.pdf

http://www.netapp.com/us/media/cs-rapidscale.pdf

http://rapidscale.net/wp-content/uploads/2016/11/CTX_8939_Rapidscale_FINAL-00000003.pdf

http://rapidscale.net/wp-content/uploads/2016/11/CTX_8939_Rapidscale_FINAL-00000003.pdf

https://www.citrix.com/customers/rapidscale-en.html

https://www.citrix.com/customers/rapidscale-en.html

Technology

Partner Experience Overview - Northeast