MED I CAL

ANSWERING

Lou Ann Wery Regional Sales Manager RNsOn-call803-446-0038lwery@rnson-call.comwww.rnson-call.com

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1100% accurate, cost effective, fully redundant and HIPAA compliant

RNsOn-Call RNsOn-Call Telehealth ServicesTelehealth Services

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RNs On-Call is a Telehealth Services Provider, headquartered in Greensboro North Carolina, specializing in call flow management for healthcare providers

RNs On-Call’s provides a superior medical answering service plus immediate access to RNs for quality triage service

Our systems were designed specifically for Healthcare Providers to streamline call flow improving a providers quality of life

All of our customers are extremely satisfied and offer excellent references

100% accurate, cost effective, fully redundant and HIPAA compliant

MED I CAL

ANSWERING

MED I CAL

ANSWERING

Tele-Sure Tele-Sure answers calls, provides efficiencies for your practice and it’s affordable

When your office is closed simply call forward your main number to an 800 number associated with the greeting we design for your practice

Voice Mail IVRVoice Mail IVR Greeting - thank you for calling (your practice name) if this is a medical emergency, please hang up and dial 911 our office is currently closed please choose from the following menu

Daytime IVR greeting/menu for lunch breaks and office meeting

Nighttime IVR greeting/menu for after hours

The menu routes the caller to leave a message

Non Urgent Messages are routed to an extension/voicemail internal to the practice or to voice mail boxes provided by Telesure

Urgent messages are routed according to the on call list provided by the practice

Calls are tracked, recorded and archived for enhanced risk management

3100% accurate, cost effective, fully redundant and HIPAA compliant

Tele-Sure FeaturesTele-Sure Features Nag SystemNag System - Six attempts to contact on call provider and alert them of an urgent message

waiting. The system attempts every ten minutes until the message is picked up

Three attempts to the primary number Three attempts to a secondary or escalated number

One Touch Auto Call BackOne Touch Auto Call Back - Listen to a voice mail and in “one touch” return the call never picking up a pencil

Press 1 to listen to a message, 2 to call the caller back If more than one message is waiting press the # key and 1 then 2 again

Physicians Caller ID CloakedPhysicians Caller ID Cloaked – The caller ID of the provider’s office is what the patient sees when the call is returned.

Physician's private numbers are never compromised and the chance of call screening is reduced

Disaster RecoveryDisaster Recovery - In the event the phone services or system at your office is interrupted we can take your calls via our Tele-Sure system seamlessly as an extension of

your office

Archival Archival – All messages in the Tele-Sure system are archived for 14 days before being deleted and can be archived longer if needed

DocumentationDocumentation –Documentation of the call and the recorded message is sent to the provider’s office via email or voice mail

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MED I CAL

ANSWERING

100% accurate, cost effective, fully redundant and HIPAA compliant

RNsOn-Call triage nurses work as an extension of your office utilizing RNsOn-Call triage nurses work as an extension of your office utilizing Tele-Sure work flow management softwareTele-Sure work flow management software

The software provides our management team with visibility into a distributed workforce providing accountability

Tele-Sure seamlessly allows triage nurses to view information relevant to the needs of your patient, such as; protocols, standing orders, office hours, addresses of hospitals and urgent care facilities you recommend insuring that we provide care exactly the way you prefer

Records and archives triage calls for risk management, training and development.

The system is flexible, application based technology allowing us to easily update and enhance our services

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NURSE

TR I AGE SERVICE 100% accurate, cost effective, fully redundant and HIPAA compliant

Advanced FeaturesAdvanced Features

Electronic Medical Record InterfaceElectronic Medical Record Interface – RNs On-Call will put call documentation right into the patients medical record for continuity of care. All we need is to a VPN license for the practices EMR system and training on the EMR software

On-Line Appointment SchedulingOn-Line Appointment Scheduling – Practice provides RNs On-Call with web access to the scheduling software for scheduling appointments for patients during a triage call

Translation ServicesTranslation Services – our nurses have the ability to include a translator, via a three way call, fluent in over 150 languages

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Basic FeaturesBasic FeaturesDirect connection Direct connection – patient calls are sent directly to our triage nurses

Triage EncounterTriage Encounter – a triage call consists of the initial call, all follow-up calls and calls the pharmacy for prescriptions if directed

Priority CallingPriority Calling – When our triage nurses call a provider , he/she leaves a distinct priority calling number. When providers return a call they get thru quickly and get back to the nurse that called them

Conference CallingConference Calling – Our nurses have the ability to conference the provider into a patient call if necessary

DocumentationDocumentation - Our nurses send a two paged detailed report of each call to the practice

Risk ManagementRisk Management – RNs On-Call records and archives all triage calls

100% accurate, cost effective, fully redundant and HIPAA compliant

NURSE

TR I AGE SERVICE

Summary Summary

IVR technology manages call flow IVR technology manages call flow

Flexible applicationsFlexible applications

Highly trained staff of Registered NursesHighly trained staff of Registered Nurses

Excellent referencesExcellent references

We improve quality of life for providers

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MED I CAL

ANSWERINGING

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TRIAGE 100% accurate, cost effective, fully redundant and HIPAA compliant

Lou Ann Wery Regional Sales Manager

803-446-0038www.rnson-call.com