Real comm2e ch8

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Text of Real comm2e ch8

  • 1. Chapter 8 Managing Conflict in Relationships

2. Describe the factors that lead to productive conflict Identify conflict triggers in yourself and others Explain the forces that influence how people handle conflict Chapter Outcomes 3. Evaluate and employ strategies for managing conflict in different situations Compare levels of resolution in conflict outcomes Chapter Outcomes (cont.) 4. A negative interaction between two or more interdependent people, rooted in some actual or perceived disagreement Conflict 5. The way we engage in conflict and address disagreements with our relational partners Conflict Management 6. Unproductive Conflict Conflict that is managed poorly Has a negative impact on the individuals and the relationship Can lead to health problems Leads to aggression in the relationship 7. Productive Conflict Conflict that is managed effectively Fosters healthy debate when people are actively engaged Leads to better decision making Spurs relationship growth 8. Inaccurate perceptions Incompatible goals Unbalanced costs and rewards Provocation, or the intentional instigation of conflict Conflict Triggers 9. Conflict Triggers (cont.) Events that spark conflict: Aggression Identity management Lack of fairness Incompetence Relationship threats 10. Power Dynamics Differences in power related to: Resources Feelings Anything the other values Factors Affecting Conflict 11. Culture and Conflict Individualistic cultures: Emphasize personal needs, rights, and identity I attitude Collectivistic cultures: Emphasize group identity and needs We attitude Factors Affecting Conflict (cont.) 12. Attitudes toward conflict: Affect how willing you are to discuss disagreements Affect how productively you handle conflict Affect willingness to discuss certain topics (communication boundary management) Factors Affecting Conflict (cont.) 13. Communication Climate Factors Affecting Conflict (cont.) 14. Culture and Conflict (cont.) Gender differences: Criticism and complaints Contempt Defensiveness Stonewalling Factors Affecting Conflict (cont.) 15. Communication Channel Poor channel choices can lead to conflict. Channel choice affects conflict management. Factors Affecting Conflict (cont.) 16. Factors Affecting Conflict (cont.) Online Anonymity and Conflict Electronic media has created new sources of unproductive conflict. Flaming Trolling Cyberbullying 17. Escapist strategies: Try to prevent or avoid direct conflict Used for various reasons, such as personal safety, practicality, strategy Strategies for Managing Conflict 18. Challenging strategies: Promote the objectives of the individual who uses them (assertiveness) Get what you want without letting anxiety, guilt, or embarrassment get in the way Create a winner and a loser Strategies for Managing Conflict (cont.) 19. Cooperative strategies: Focus on issues instead of verbal aggressiveness Debate and argue using probing questions or playing devils advocate Consider options and alternatives Consider the importance of the outcome Reassure your partner Strategies for Managing Conflict (cont.) 20. Compromise Both sides give up a little to get a little Can be arrived at through trading or random selection Has disadvantages for long-term important relationships Conflict Outcomes 21. Win-Win Both parties meet their own goals. Each party helps the other party with his/her goals. The relationship is improved. Conflict Outcomes (cont.) 22. Lose-Lose Neither party gets what he/she wants. Separation Remove yourself from the situation to end the conflict. Allocation of Power Take responsibility for some decisions. Conflict Outcomes (cont.)