Upload
solarwinds-n-able
View
385
Download
1
Embed Size (px)
Citation preview
© 2015 N-able Technologies, Inc. All rights reserved. 1
Part 1 - Workstation Management
RMM 101
© 2015 N-able Technologies, Inc. All rights reserved. 2
Ali MahmoudProduct Marketing Manager
Bryan ZimmermanProduct Manager
Presented by
© 2015 N-able Technologies, Inc. All rights reserved. 3
Webinar details
? REC
Length: 1 hour Questions welcome any time
Recording and slides available
© 2015 N-able Technologies, Inc. All rights reserved. 4
Agenda
Demo
Workstation management 101
Tech trends impacting workstation management
© 2015 N-able Technologies, Inc. All rights reserved. 5
Technology trends impacting workstation management
© 2015 N-able Technologies, Inc. All rights reserved. 6
Yesterday
Cloud impact for on-premises equipment
Today Tomorrow
© 2015 N-able Technologies, Inc. All rights reserved. 7
How do you recover lost management revenue?
$$$ $
© 2015 N-able Technologies, Inc. All rights reserved. 8
BUT YOU WILL NEVER TAKE OUR USERS© 2015 N-able Technologies Inc. All rights reserved.
Cloud, you can take our servers
© 2015 N-able Technologies, Inc. All rights reserved. 9
A user’s ability to interface with the cloud will become your most valuable
management service, and the workstation is the gateway device.
© 2015 N-able Technologies, Inc. All rights reserved. 10
In the future, users will be the major source of management revenue
$ $$$
© 2015 N-able Technologies, Inc. All rights reserved. 11
RMM 101 – Workstation management
© 2015 N-able Technologies, Inc. All rights reserved. 12
1. Onboard
The Device Management Lifecycle
2. Manage
3. Support
4. Report
© 2015 N-able Technologies, Inc. All rights reserved. 13
Automatic discovery helps to onboard devices faster
•
Onboard
© 2015 N-able Technologies, Inc. All rights reserved. 14
Onboard
Out of box monitoring helps monitor the right information
© 2015 N-able Technologies, Inc. All rights reserved. 15
Management 101Respond to issues quickly in the NOC
Efficiently deliver proactive maintenance
Ensure security & compliance
© 2015 N-able Technologies, Inc. All rights reserved. 16
The ultimate NOC platform
Manage
© 2015 N-able Technologies, Inc. All rights reserved. 17
Automation is central, but it needs to be simple
Manage
© 2015 N-able Technologies, Inc. All rights reserved. 18
Ultimate security & complianceManage
BACKUP
PATCH ANTIVIRUS
© 2015 N-able Technologies, Inc. All rights reserved. 19
Support 101
Real-time remote support that doesn’t interrupt the user
© 2015 N-able Technologies, Inc. All rights reserved. 20
Top call drivers
Password reset
Unable to print
Slow performance
Support
© 2015 N-able Technologies, Inc. All rights reserved. 21
Resetting a password in N-centralSupport
© 2015 N-able Technologies, Inc. All rights reserved. 22
Traditional Support N-central® Support
A better way to support customers
Open PSA
Open ticket
Open RMM
Find device
Launch remote session
Troubleshoot problem(multiple windows)
Fix problem(multiple windows)
Disconnect
Open PSA
Open ticket
Type in notes
Update ticket status
User disrupted for duration of support session
User continuesworking during
support session
Open RMM
Find device & associated ticket
Troubleshoot problemwith dashboard
Fix problem remotely without interruption
Push notes to ticket
Update ticket status
Support
© 2015 N-able Technologies, Inc. All rights reserved. 23
Reporting 101
Use a proper reporting tool to show your work
© 2015 N-able Technologies, Inc. All rights reserved. 24
Executive SummaryShow the value of your services
Report
© 2015 N-able Technologies, Inc. All rights reserved. 25
AssessmentUse consultative servicesto win new customers
Report
© 2015 N-able Technologies, Inc. All rights reserved. 26
Onboard
The Device Management Lifecycle
Manage
Support
Report
PSA & Ticket management integrations save time and help ensure time is billed accurately
© 2015 N-able Technologies, Inc. All rights reserved. 27
Deep PSA & Ticketing integration
®
®
© 2015 N-able Technologies, Inc. All rights reserved. 28
N-central 10 Demo
© 2015 N-able Technologies, Inc. All rights reserved. 29
Onboard
N-central Device Management
Manage
Support
Report
Automatically onboard devices and leverage over
500 monitoring services
All-in-one management for Patch, AV, Backup as well as proactive maintenance
Real-time remote support that doesn’t require a remote control session
Customer facing business reports that show the value of your services
© 2015 N-able Technologies, Inc. All rights reserved. 30
Learn more about N-central
© 2015 N-able Technologies, Inc. All rights reserved. 31
Learn more about N-central www.n-able.com
© 2015 N-able Technologies, Inc. All rights reserved. 32
The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Customer facing business reports
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources
© 2015 N-able Technologies, Inc. All rights reserved. 33
Thank you
© 2015 N-able Technologies, Inc. All rights reserved. 34
The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-ableTechnologies, Inc. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pendingregistration in other countries. All other N-able trademarks, service marks, and logos maybe common law marks, registered or pending registration in the United States, Canada, orin other countries. All other trademarks mentioned herein are used for identificationpurposes only and may be or are trademarks or registered trademarks of their respectivecompanies.