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In order to prevent that every description of a
User Story start with “As a user, I want to …”
we use User Role Modeling techniques.
Even with simple applications there is no such
thing as ‘the user’.
Who is the user?
Flickr user Ville Miettinen
Mike Cohn dedicates a chapter in his
book “User Stories Applied” to
determining and defining users.
He provides a simple process that can be conducted within
approximately an hour with the participation of the
complete team.
It has significant advantages to pay attention
to user determination.
Both the direct and the indirect results add, in
our opinion, so much value that we decided to
conduct ‘User Role Modeling’ in the proposal
stage, by default.
The advantages
Flickr user Parker Knight
Because every team member is allowed
to give unlimited input, a large variety of
possible users will be the initial outcome.
Because the complete team participates in
the exercise, they get a better impression of
what the application could offer in terms of
functionality.
The result
Flickr user Infusionsoft
Aside from being able to create a user
structure including read, write and delete
rights, the insight in the required functionality
has increased.
This allows for a better transformation from
an initial project description into Stories and
presenting these Stories in the right order.
In our proposals, we try to represent the
result of this exercise. It obviously means our
proposals hold a description of the users as
we see them.
But the result is also visible in the Stories
that better reflect the goal of the application,
because the team thought of the users and
their needs.
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