SharePoint Turn on or Turn off?

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Contact/ info

emeamarketing@workshare.com

@jesbreslaw

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Twitter.com/jesbreslaw/sharepoint

www.evernote.com/pub/jesbreslaw/sharepoint

www.slideshare.net/Workshare

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Agenda

• Why do users turn off? • 8 Tips to increase adoption• Where can Workshare help?• Workshare Point demonstration• Summary

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About Workshare

18,000+customers

70countries

1.5 million+users

553+ public sector customers

Document Collaboration

Solutions

Customers

World Class Partners

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SharePoint Maturity Model(www.sharepointmaturity.com @SPMaturity)

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Maturity needs cross company adoption

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Why do users turn off?

• If technology doesn’t benefit me why use it?

• Should provide new ways of getting the same job done more quickly with less stress!

Benefit Ease of use

The Forrester Survey: Best Practices in SharePoint 2010 Adoption and Migration

• Fails to satisfy as a standalone product• 57% of customers have brought third-party tools to

augment/improve SharePoint

“Once an organization recognizes SharePoint for what it is — a strategic platform investment — the

expectations change”

The Forrester Survey: Best Practices in SharePoint 2010 Adoption and Migration

Barriers encountered

Technical IssuesLack of GovernanceFunctional IssuesFunding issuesUser Adoption

Which of these are/were concerns for you about implementing SharePoint as your document/content repository?

Total 1000 - 3000 employees

More than 3000 em-ployees

Retail, dis-tribution and

transport

Manufacturing Financial services

Other com-mercial sector

0 %

10 %

20 %

30 %

40 %

50 %

60 %

70 %

Level of customisation required Limited reporting and analytics Poor user interface We are not considering/using SharePoint

I have/had no concerns

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Not about User Adoption, but User Needs

• SharePoint requires customizations to create the services users want

• The interface to these services is just as important as the technology behind them.

Your organisation must design, build and deploy a SharePoint platform that users NEED.

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Gather input from every department across the organization • Include every functional group

• Increases cross-departmental use

• Who is accountable for the success or failure of SharePoint?

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Know your audience • Include popular content

• Do your homework or risk alienating users

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Intranet usage• Nordea: 70-80% of the employees visit the portal every day• HP: 95% of employees use the intranet on a monthly basis• BA: 94% of all employees access the intranet every month • IBM: 80% of all employees access the intranet daily• Daimler: 70% of all users in Germany log in at least once per

month• Microsoft: 60% employees visit MSW once a day

(intranetblog.com)

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Personalise SharePoint for your organisation • Match the personality & values of your organisation.

• Excite users by personalising the experience

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Client side portalswww.topsharepoint.com (@topsharepoint)

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IntranetsIntranet Benchmarking Forum, (www.ibfforum.com @ibf)

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Office toolsWorkshare Point

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Help users understand the value • Educate users beyond their current workflow

• Encourage them to do more

• Include a training plan

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Don’t just move old content to a new home • Think carefully about what information they really need.

• Enable users to create and manage content more efficiently.

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Socialise the experience • Let users connect through social media tools

• Create a powerful social collaboration platform

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Don’t underestimate the importance of Search • Index content properly.

• Keep users returning to the site.

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Search statistics• 16% of your week is spent searching for information• 1 in 5 searches are unsuccessful

(Return on Information, Google)

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Test and launch • Iron out the kinks

• Formal kickoff with executive participation

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Introducing Workshare Point Increase user adoption through Office 2010

SharePoint Microsoft Office

Features

• Manage SharePoint files from Outlook• Retrieve and file email and documents• Work offline, synchronize later• Leverage FAST search technology• Integrated with Workshare Professional

Benefits

• Share information currently in email• Transform SharePoint into a DMS• Drive SharePoint adoption• Save time, increase productivity

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How does Workshare help user adoption?

• Personalise the experience

• Everyone uses Outlook differently..

..but they use it!

• Enable users to create and manage content

• Version control becomes the norm

• Start benefitting from project centric filing

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How does Workshare help user adoption?

• Help users understand the value of SharePoint

• Saves time, more productive, happier!

• Makes search work

• You can’t search if you haven't filed properly!

• Search becomes a feature not a separate tool

• Enable collaboration

• Seamless document review

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SharePoint Maturity ModelCore definitions

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Summary

Organisations need effective collaboration solutions

SharePoint must be deployed in a way that is user friendly.

Leverage 3rd party applications to enhance SharePoint and increase user adoption.

57% of customers are augmenting their platform with third-party tools, which is a

broad range of solutions — from web parts to workflow to administration tools.

- Forrester’s Survey, July 2011

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Click here for a 90 second demo

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