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In this webinar, you will learn about the differences and similarities among Matures, Baby Boomers, Generation X and Y in their approaches to giving. You'll also hear how experts at Amnesty International USA and AARP/AARP Foundation are using age segmentation to achieve better fundraising and communications results.
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Show Me the Money: Reaching Donors Across Generations
For Audio Call: 1-408-792-6300 Event Number: 935 561 018
Presented By:
Vinay Bhagat, Founder and Chief Strategy Officer, ConvioSteven DelVecchio, Senior Director, Direct Response, AARP/AARP Foundation
Milo Sybrant, Managing Director of New Media, Amnesty International USA
Moderator: Jocelyn Harmon, Director of Nonprofit Services, Care2
May 25, 2010
Using WebEx• Chat & raise hand
• If you are having internet audio problems, you can dial in using a landline 1-408-792-6300 Event Number: 935 561 018
• If you lose your internet connection, reconnect using the link emailed to you.
• WebEx Support: 1-866-229-3239
For Audio: 1-408-792-6300 Event Number: 935 561 018
This Webinar is being Recorded• The webinar will be available on the Frogloop blog at
http://www.Frogloop.com
• You will receive a link to this presentation following the webinar.
• Tweeting the webinar? Use the Twitter hashtag: #Care2
For Audio: 1-408-792-6300 Event Number: 935 561 018
For Audio: 1-408-792-6300 Event Number: 935 561 018
Nonprofits use Care2 for:
• Online Advocacy• Email list growth• Donor lead acquisition• Driving traffic to website• Advertising and branding• Surveys and research• Education and outreach
What is Care2?
Citizens use Care2 for:
• Starting or signing petitions• Volunteering• Donating $• Spreading news• Commenting on blogs• Starting groups (organizing)• Joining nonprofits
• The largest online community of people “making a difference”
• 13 million “do-gooders”
Care2 Promotion for You!Purchase a new Care2 campaign by June 30,
2010.
You’ll receive 500 additional names for FREE!
Email us at [email protected] for more information.
For Audio: 1-408-792-6300 Event Number: 935 561 018
Mark Your CalendarThe Networked Nonprofit
Thursday, June 17, 2:00pm EST
Presenters:Beth Kanter, CEO of Zoetica and Blogger in Chief
at Beth’s Blog (co-author)Allison Fine, Fellow, Demos (co-author)Danielle Brigida, Social Media Outreach
Coordinator, National Wildlife FederationMark Sirkin, Chief Community Officer, Autism
Speaks
For Audio: 1-408-792-6300 Event Number: 935 561 018
Next Generation of American Giving
Vinay Bhagat, Founder & Chief Strategy Officer, Convio
Fundraising Emphasis
Matures
Boomers
Gen X Gen Y
% Giving
Tota
l an
nu
al g
ivin
g
58% Give35.9M donors$796 yr/avg4.2 charities$28.6 B/yr
56% Give28.5M donors$341 yr/avg3.6 charities$9.7B/yr
67% Give52.2M donors$901 yr/avg5.2 charities$47.1 B/yr
79% Give30.8M donors$1066 yr/avg6.3 charities$32.7 B/yr
Generational Giving
Defining Values
Time to give backWhat’s in it for me?Online connection
Social Media Habits (% doing regularly)
70%
49%
25%
16%Value• Lifetime value• Lower cost appeals• Active
supporters/promoters
BUT• Require multichannel
appeals• Tracking difficult
More on Gen Y
Mobile Habits
49% Mobile ONLY phone
32% Mobile primary
42% Facebook Mobile app
53% Texters
Defining Values
Peer-motivatedSupport random, emotionalTime vs. moneyOnline connection
Value• Size of gifts to top charities• Lifetime value• Lower-cost appeals• More than dollars • Viral promoters• Most Educated, Higher
Income
BUT• Harder to secure
Social Media Habits (% doing regularly)
56%
30%
13%
11%
11%
Mobile Habits28% Mobile ONLY phone
37% Mobile is primary
27% Facebook mobile app
40% Texters
More on Gen X
Defining Values Giving more plannedEfficiency/overhead concerns2-in-10 retired
Value• Largest cohort• Size and dollars• Income
Tech/Media Profile29% Facebook (reg)
(60% Total)
17% Texters
47% E-newsletters
55% Bank online
33% Shop online
More on Boomers
Defining Values
Pre-meditated giving LoyalBut guardedScrutiny Value• Largest annual contributions• Greater # of groups• Tracking/Mail responsive
BUT• Smallest cohort and
shrinking• Less open to new appeals
Tech/Media Profile17% Facebook (reg)
(50% Total)
5% Texters
48% E-newsletters
57% Bank online
34% Shop online
More on Matures
GEN Y GEN X BOOMERS MATURES
48% 57% 52% 48%
26% 43% 54% 77%
28% 35% 32% 30%
29% 35% 31% 25%
22% 28% 28% 31%
22% 22% 27% 35%
25% 27% 17% 12%
8% 10% 16% 25%
11% 17% 14% 11%
14% 13% 4% 2%
9% 6% 4% 2%
Giving Channels% donated this way in last 2 years (total)
Emerging Channels
Solicitation Channel (From charities/nonprofits with established relationship)
% say appropriate solicitation channel (rank ordered by very important –blue)
TOTAL GEN Y GEN XBOOME
RMATURE
84% 87% 89% 82% 76%
77% 77% 79% 74% 77%
65% 76% 69% 60% 51%
47% 69% 60% 38% 17%
42% 51% 42% 39% 34%
23% 38% 25% 16% 13%
Gen YMainstream media 27%Word of mouth 22%School 18%Peer to peer event 14%
Gen XMainstream media 24% Word of mouth 18%Mail 16%Peer to peer event 11% Work/job 11%Product purchase 11%
BoomersMainstream media 28%Mail 19%Word of mouth 16%Work/job 11%
MaturesMail 35%Mainstream media 24%Word of mouth 18%
52% first learned childhoodAverage time support: 4 yrs
68% first learned 30’s+Average time support: 15 yrs
32% first learned childhoodAverage time support: 7 yrs
55% first learned 30’s+24% childhood, 21% y adult Average time support: 13 yrs
Awareness (top charity)
Direct donation 42% Attended event 19%Visited website 27% Promoted to others 15%Donated goods 23% Volunteered 15%
Direct donation 51% Attended event 18%Donated good 28% Volunteered 16%Visited website 19%
Direct donation 61%Donated goods 25%Attended an event 13%
Direct donation 71%Donated goods 26%Attended an event 13%
Gen Y
Gen X
Boomers
Matures
First Engagement
Engagement TodayGEN Y GEN X BOOMERS MATURES
50% 66% 76% 81%
26% 30% 30% 23%
34% 23% 20% 13%
14% 17% 11% 7%
16% 13% 11% 6%
19% 14% 9% 5%
13% 8% 7% 4%
13% 9% 5% 3%
8% 9% 5% 2%
What does this all mean?
Fundraising is profoundly multichannel
Causation may be impossible to track
Traditional donor databases are dinosaurs
Remove the silos within your organization
Direct mail and telemarketing need to evolve
Word of mouth is critical
Social networks are important and still evolving
Boomers and Gen X hold significant value
Mobile’s time is coming
Content is king
Download the Report
The Next Generation of American Giving
An exclusive look at the multichannel preferences and charitable habits of GenY, GenX, Boomers and Matures
http://www.convio.com/nextgen
AARP: Age as a Factor in Advocacy Fundraising
Steve DelVecchio, AARP
AARP – Fundraising Overview
• AARP full membership starts at age 50
• Two fundraising programs Grassroots Advocacy (C4) Foundation (C3)
• Donors to each program are primarily acquired through the existing membership
• Best performing acquisition segments are donors to the other fundraising program – as a result there are many shared donors between Advocacy and Foundation
• Fundraising channels are primarily direct mail and online
AARP – Advocacy Fundraising
• Age is a criteria for segmentation in fundraising efforts (for acquisition and appeals)
• Mature donors (65+) respond at higher rates and generate more income from direct mail appeals than Boomers (50-64)
• 65+ members respond at higher rates to donor acquisition efforts than do 50-64 members
• Core messages (e.g., Health Care Reform, Social Security) are strongest performers in both age groups
• For some appeals, messaging will vary for each age group
AARP – Advocacy Fundraising
• RFM is the main criteria for segmenting but age is a factor
• Issue responsiveness is a strong indicator for giving• In our March Social Security appeal, previous Social
Security responders (donation & petition signers) had response rates that were 19% higher in the 65+ age group and 10% higher in the 50-54 age group than other donors
Advocacy 2009 Direct Mail
Appeal Response Rates by Age
50-64 65+0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
3.71%
5.14%
% Response
Acquisition Response by Age
50-64 65+0.00%0.20%0.40%0.60%0.80%1.00%1.20%1.40%1.60%1.80%2.00%
1.15%
1.78%
% Response
Advocacy 2009 Direct Mail
Appeal Qty by Age Appeal Income by Age
50-6416%
65+84%
% Qty 50-6414%
65+86%
% Income
Advocacy 2009 Direct Mail
Acquisition Qty by Age
50-6424%
65+76%
% Qty
Acquisition Returns by Age
50-6417%
65+83%
% Income
Cons Kit ADEA Retire Finance Soc. Sec.
65+ 0.23 0.09 0.13 0.11 0.44
50-64 0.23 0.15 0.15 0.13 0.35
5%
15%
25%
35%
45%
% of total gifts
Advocacy March Acquisition
AARP – Advocacy Fundraising MessagingSocial Security Prospect
Message Variation by Age
50-64: “Every month … as you have for many, many years … you pay into Social Security and Medicare with the expectation of receiving …” “You are fulfilling your part of the deal, and you expect …”
65+: “You paid into Social Security and Medicare for many, many years …” “You have fulfilled your part of the deal, and are now depending upon receiving the full amount …”
AARP – Advocacy Fundraising MessagingSeptember 2009 Health Care Reform Email Test
• Messaging spelling out specific benefits to those 65+ increased number of donations by 20%
• Control language• Put an end to age discrimination from insurance companies• Protect consumers and their right to chose their own doctors• Protect ANYONE – from the government and insurance companies – from coming
between you and your health care• Language specific to 65+
• Close the “doughnut hole” in Medicare Part D prescription drug coverage• Improve quality through better care management that coordinates chronic, acute
and long-term care services and prevents dangerous, costly and avoidable re-hospitalizations.
Show Me The Money: Reaching Donors Across Generations
Engaging Gen Y
Milo Sybrant, Managing Director, New Media
Overview: Fundraising strategy
Look at big picture of supporters’ engagement with Amnesty International
#1 priority = mobilize a broad base of people to bring about real human rights outcomes through: Sending online actions Visiting Members of CongressDonating to support Amnesty’s work
Challenge for Recruiting Gen Y Donors
Amnesty’s human rights message appeals to younger audiences
Our challenge is not understanding how to communicate w/Gen Y supporters
But how to: Recruit them; and Continue to engage them in our human rights
campaigns
Demonstrating Impact• Donors are more than ever
shopping for impactDonors want to make their dollars stretch Being choosy about the organizations they supportWhich organizations demonstrate clearly how
contributions will make a direct, measurable difference in the lives of beneficiaries?
Demonstrating Impact (cont.)
• Best way to persuade people to support our cause (regardless of age group):− Demonstrate that they can make a
difference for human rights− Troy Davis case: clearly showed how
public outcry could tip the scale in favor of justice
− Generated higher than average action rate − Yielded donor conversion rate 3 times
higher than any other campaign in 2009
Reaching Gen YExploring/strengthening emerging channels
Improving understanding of supporter profile
Reaching Gen YExploring/strengthening emerging
channelsMeeting younger donors where they areDevoting staff time to maintaining/growing
presence on social networks Re-allocating substantial portion of our DM
acquisition budget to online acquisition SEM, chaperoned appeals, Google image ads, blog
ads
Reaching Gen Y (cont.)• Benefit to Direct
Mail from investing in online acquisition (v. offline): − 50% of our first-time
online donors will renew offline
− Chalk this up to effective DM renewals program
Reaching Gen Y (cont.)Mobile
Mixed results with mobile fundraising; shifting focus to: Strengthen integration between our mobile platform
and eCRM Expand opportunities to take action via SMS
Setting stage to broaden engagement & improve success with fundraising
Reaching Gen Y (cont.)Improving understanding of supporter
profileMultiple databases result in incomplete picture of
supporters and less than ideal user experienceRunning quarterly email appends Improving data integrationSegmentation based on supporter-supplied
preferences Considering what other types of data we should
have access to in order to improve supporter engagement
Questions?