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Smarter Commerce for Insurance – Customer-Activated Operations B2B Integration Customer-Activated Operations enhances process collaboration across insurers’ ecosystems by minimizing risk and ensuring compliance for critical information. 99.99% average success rate for file transfer 50% decrease in transaction latency Reduced partner onboarding time from weeks to days 90% of insurers prioritize getting closer to customers 76% of executives need more real-time visibility into business processes 33% of CIOs say IT has NOT mastered the basics of data exchange Ecosystem Engagement Closely align your value chain and ecosystem with efficient data exchanges Governance, Risk and Compliance Support customer-focused initiatives within corporate and regulatory policy Customer-Focused Processes Enhance business processes that support customer engagement Insurer Agent / Broker Suppliers Web Social Influencers Claims Partners Ratings Agencies Distribution Partners Regulators Industry Associations

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Page 1: Smarter Commerce for Insurance Infographic - Customer Activated Operations

Smarter Commerce for Insurance – Customer-Activated Operations

B2B Integration

Customer-Activated Operations enhances process collaboration across insurers’ ecosystems by minimizing risk and ensuring compliance for critical information.

99.99%average success rate for �le transfer

50%decrease in transaction latency

Reduced partner onboarding time from

weeks to days

90% of insurers prioritize

getting closer to customers

76% of executives need more

real-time visibility into business processes

33% of CIOs say IT has NOT mastered the basics of

data exchange

Ecosystem EngagementClosely align your value chain and

ecosystem with ef�cient data exchanges

Governance, Risk and ComplianceSupport customer-focused initiatives within corporate and regulatory policy

Customer-Focused ProcessesEnhance business processes that support customer engagement

Insurer Agent / Broker

SuppliersWeb

SocialInfluencers

ClaimsPartners

Ratings Agencies

DistributionPartners

RegulatorsIndustryAssociations

N

S

EW