A review on how SmartMenu stands against other restaurant applications in the market.

SmartMenu vs

Other Restaurant Apps

FlexibilityFunctionality

User ExperienceEase of use

Informative

Time-saving

critical variableswe take few parameters to form a basis for the comparison

Environment

Accountability

Other AppsSmartMenuTi

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Tags on other apps are not so commonly used and hence these app need waiter’s assistance.

Multi-level filtering on Cuisine, Course, Food Type, Occasion and Special to minimize the need of scrolling through the whole list.

Tags like Featured, Most Rated and Popular items minimize the need of waiter’s assistance to know detail like special dish or what is popular.

Other apps are mostly Tab based filters which do not allow multi-level filtering.

Real-time alerts are sent out to the Chef and also to the Waiter on their mobile device when food is ordered and also when food is ready in the Kitchen.

No real-time alert system.

Other AppsSmartMenuU

ser

Exp

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Different types of layouts which need some familiarity before user is able to use it.

Waiter can be called by the customers at a mere tap of a button instead of looking everywhere else. The Notification app, a plugin running on waiter’s mobile devices receive these alerts.

Menu interface focuses and capitalizes on user’s experience of using conventional menu card layout and build on it.

Waiters can be reached personally only, there is no alert system built into the app.

Other AppsSmartMenuIn

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Normally pricing based on taxes and discounts and a small description are listed only.

Menu screen gives enough information about the item to the user like avg. cooking time, avg. servings, description, photos and video that they are able to navigate and select items on their own.

Menu screen shows customer ratings (food quality), order count (popularity), order total (expense) and pricing based on discount, taxes and happy hour timing for each item.

Menu normally shows only item name and a little description that’s it.

Other AppsSmartMenuEase

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Use

Normally all items are listed which are not even available.

Multi-lingual menu card allows customers to view items and detail in their own language by changing language on the go.

Menu screen shows items only which are available at a given time e.g. dinner timing will show items available for dinner only.

Normally Menu apps support only single language.

Access to everyone including customers and staff on single app.

Other apps do not make staff part of their apps.

Other AppsSmartMenuFu

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Customers need to speak to the Waiter to add any customization request for the item.

Feedback and ratings section allow customers to give their feedback on various parameters like food quality, ambiance, service quality, waiter etc.

Customers can send customization request to the Chef / Kitchen by using request tags like adding extra cheese or toppings.

Normally apps do not include any functionalities beyond receiving orders.

Other AppsSmartMenuFl

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Other apps need to be synced periodically to be able to get the updates.

App allows restaurant to customize user screens in terms of changing food and cuisine categories, sub-categories, tags, languages etc. The biggest one is being able to add any language and allowing one person to be in multiple roles e.g. a waiter can use the app as chef and cashier also.

Real-time updates allow restaurant to make changes to items, staff, settings on the go, which reflect on the front end in the real-time.

Other apps also allow restaurants to make similar changes other than language and tags.

Other AppsSmartMenuEnvir

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One app that can be used by restaurant staff which includes waiters, chefs and cashier as well as customers to collaborate in a real-time restaurant network which in-turn induces accountability and improves response time from the staff.

Other apps mostly do not allow staff to use same application and so they do not facilitate a networking environment.

App is available across various platforms native iOS, and Android and Widnows tablets. It opens up the possibility of using an array of devices as per suitability.

Not all apps are cross-platform.

Other AppsSmartMenu

Monit

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Acc

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tyApp allows restaurant to generate reports to monitor Cook performance in terms of time taken to cook an item which induces accountability and help uphold service standards.

Other apps don’t have time-tracking mechanism for time spent by chefs in the cooking of an item.

App allows restaurant to monitor status of ‘waiter call’ requests by customers and the time taken to serve the food once it is ready thereby inducing accountability, which in-turn help uphold service standards.

Other apps don’t have a time-tracking mechanism to track time spent in serving a waiter call request and food when it is ready.

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