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Caren Rennie Head Marketing and Client Care November 2009 Spicing things up streaming for a client intimate business

Spicing Things Up Caren Rennie Citadel

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STREAMING MEDIA FOR ORGANISATIONS CONFERENCE 3 & 4 November 2009 The Wanderers Club Johannesburg South Africa

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Page 1: Spicing Things Up Caren Rennie Citadel

Caren RennieHead Marketing and Client Care

November 2009

Spicing things up streaming for a client intimate business

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Facingchange

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Facing change

Traditionally older client base:

Retired and over the age of 55

Not technologically minded

Preferred method of communication is snail mail and attending client events

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Facing change

New clients:

Under 55 and still economically active

Want to access information quickly, anywhere and anytime

Convenience – time starved

We needed a fast and interesting way of communicating

We decided to take the leap into the unknown world of web streaming!

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Our first steps

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Insight

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We’re hooked!

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Annual Ladies Event

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Annual investment presentation

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Our corporatewebsite

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Why welove streaming

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Why we love streaming

More interesting and engaging

Extended reach

Streaming positions us as a progressive brand

We are able to leverage our existing communication at a nominal fee

Our clients love it!

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What they say

“I think this is a wonderful way to communicate with us.” “This is a great use of technology and the message is

well received.” “Very good way of communicating and also wonderfully

time effective . Keep it up and do more frequently. Also worked really well technically - no hassles.”

“Great medium for communication particularly for me working out of the country.”

“These kind of updates are vital in the current climate. This one was helpful.”

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Thank you