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Residents Survey and One Planet Sutton 15th January 2014
Housekeeping Victoria Lawson,
Acting Executive Head, Policy and Customer Services,
London Borough of Sutton
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Opening comments
Niall Bolger,
Chief Executive London Borough of Sutton
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Borough-wide Residents’
Survey 2013 Gary Welch, Project Director,
Ipsos Mori
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Version 1 | Internal Use Only
Sutton Residents’ Survey 2013 Presentation of results
Gary Welch, Local Government Research Director
15 January 2014
Overview
Key tool for measuring resident satisfaction – we have data going back to the 1980s!
Focus today: Sutton as a place to live
• Views about the local area and local issues of concern
• Crime and safety
• Views about influencing Council services
• Satisfaction with key services in the Borough
• Health and wellbeing
Methodology and approach
1,031 x 20 minute interviews conducted with a representative sample of Sutton residents aged 16+
Interviews conducted face-to-face using Computer Assisted
Personal Interviewing (CAPI)
Quotas set on LCA, age, gender and work status. Data weighted to give a representative picture of Sutton
Fieldwork was conducted between 11 October and 17 November 2013
Q3. Overall, how satisfied or dissatisfied are you with your local area as a place to live?
Overall satisfaction with the local area is high at nine in 10, and higher than we see elsewhere in London
Source: Ipsos MORI
0% 59% 0%
32%
59%
6% 3%
Very satisfied
Fairly satisfied
Neither/ nor
Fairly dissatisfied Very dissatisfied
Don’t know (*)
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013
91%
83%
79%
83%
89%
Sutton (2013)
Lon. Outer (2011)
Lon. Outer (2012)
Lon. Inner (2012)
Lon. Inner (2013)
Benchmark - % satisfied
Satisfied 91%
Dissatisfied 3%
…and satisfaction with the area over time is holding steady. It is also above the England average
90 91 91
6 4 3
0
10
20
30
40
50
60
70
80
90
100
2009 2011 2013
Satisfied Dissatisfied
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. See Technical Note for base definitions for trend data. England data from Community Life Survey (August 2012-April 2013), Cabinet Office, 6.905 interviews with 16+
Q3. Overall, how satisfied or dissatisfied are you with your local area as a place to live?
Source: Ipsos MORI
% s
atis
fied
/ d
issa
tisf
ied
Local area satisfaction is 84% in England, compared to 91% in
Sutton when rebased to exclude Don’t knows/ Not
stated responses
… and the proportion who actually think the area has got worse continues to decrease from the high seen in 2003
44
37
29 25 26
21
9 10 10 9 9 12
0
10
20
30
40
50
2003 2005 2007 2009 2011 2013
Got worse Got better
Q4. On the whole, do you think that over the past two years this area has got better or worse to live in, or haven’t things changed much?
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. See Technical Note for base definitions for trend data
Source: Ipsos MORI
% s
ayin
g go
t w
ors
e/ b
ette
r
Q44/45. Which of the following, if any, are problems in your local area? And which one or two are of most concern to you? [PROMPTED]
However, survey points to some concerns with the local area: parking, dog fouling and speeding
43
36
33
26
26
18
15
14
11
8
6
5
30
21
24
11
13
8
7
8
2
2
2
1
Parking
Dog fouling
Speeding traffic
Litter
Congestion
Fly tipping
Noise pollution
Vandalism
Weeds
Graffiti
Air Pollution
Abandoned Vehicles
% Problem in local area
% Most concern to you
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013 Source: Ipsos MORI
Nine in 10 think their local area is cohesive – in line with or higher than other London Boroughs recently surveyed
Q51. To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013.
(n = 913) 89%
84%
72%
71%
Sutton (2013)
Lon. Outer (2013)
Lon. Outer (2012)
Lon. Outer (2011)
Benchmark - % agree
21%
67%
5% 4%
Strongly agree
Tend to agree
Tend to disagree
Strongly disagree (1%) Don’t know
Too few people/ all same background (1%)
Agree 89%
Disagree 6%
Source: Ipsos MORI
Proportions who agree their local area is cohesive is the highest it has been this last decade – and above England average
76 81 82 84
81
89
5 3 9 8
11 6
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2003 2005 2007 2009 2011 2013
Agree Disagree
Q51. To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. See Technical Note for base definitions for trend data. England data from Community Life Survey (August 2012-April 2013), Cabinet Office, 6,041 interviews with 16+
% a
gree
/ d
isag
ree Agreement is 86% in England,
compared to 93% in Sutton when rebased to exclude Don’t
knows/ spontaneous only codes/ Not stated responses
Q27. Taking everything into account, how satisfied or dissatisfied are you with the way Sutton Council runs things?
When it comes to the Council itself, three in four are satisfied – much higher than in some other London Boroughs and nationally
11%
65%
14%
6% 3%
Very satisfied
Fairly satisfied
Neither /nor
Fairly dissatisfied
Don’t know (1%) Very dissatisfied
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. * Please note that these benchmark figures exclude Don’t know (not included as an option for these surveys). Source: Ipsos MORI
76%
44%
62%
55%
61%
74%
66%
55%
Sutton (2013)
IM Capibus (2013)
Lon. Outer (2011)
Lon. Outer (2012)
Lon. Inner (2012)
Lon. Inner (2013)
Lon. Inner (2013)
Lon. Inner (2013)*
Benchmark - % satisfied
Satisfied 76%
Dissatisfied 9%
What do we know
about what is driving
these positive
perceptions?
Feeling safe, informed and satisfied with Sutton Council are the most important drivers affecting satisfaction with the local area
Source: Ipsos MORI
11%
7%
12%
9%
9%
8%
8%
7%
7%
6%
Feel safe in neighbourhood when walking alone in the daytime
Satisfied
with
local area
Positive drivers
10%
Feel informed as to how council tax is spent
Satisfied with the way Sutton Council runs things
Feel informed about services and benefits
Area has got better in last 2 years
Feel safe in neighbourhood when walking alone after dark
Satisfied with parks and open spaces
Agree can influence Council-run services within local area
Satisfied with street cleaning
Agree local area is a place where different backgrounds get on well together
Satisfied with parking
Satisfied with theatres/arts/events 6% 25% of the total variation in the results is explained by the model
Residents continue to feel safe in their neighbourhood during the daytime, and feelings of safety after dark are improving
93 93 95 96 97 97
6 5 4 3 3 2
47 46 50
60 62 71
38 36
39 32
31 23
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2003 2005 2007 2009 2011 2013
Safe Unsafe
Q55. How safe do you feel walking outside in this neighbourhood alone in the day time/after dark?
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. See Technical Note for base definitions for trend data
Source: Ipsos MORI
% s
ayin
g fe
el s
afe/
un
safe
Q57-66. And now could you tell me how worried you are, if at all, about being the victim of each of these crimes in the area?
There has also been a long-term positive downward trend in terms of fear of different crimes since 2003
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Question wording in 2013 to include ‘if at all’. Antisocial behaviour new in 2005. Doorstep crime new in 2013. Question not asked in 2011 Source: Ipsos MORI
61
55
47
54
48
71
64
58
41
65
60
52
49
39
35 38 35
52 49
46
42
33
48
39 42
42
37
35
24
35 33
26 25
20
27
22 18
16
0
10
20
30
40
50
60
70
80
2003 2005 2007 2009 2011 2013
Burglary
Anti-social behaviour
Vandalism
Theft (including theft of car contents or possessions at work
Robbery in the street
Theft of car
Some other form of attack (other than robbery in street or rape)
Rape/sexual assault
Racist attacks/racial harassment
Doorstep crime (32%)
% Very / fairly worried
Scores less
encouraging on feeling
able to influence
services…
Residents are more likely to disagree that they can influence Council services – although showing improvement
Q50. To what extent do you agree or disagree that you can influence council-run services within your local area?
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. See Technical Note for base definitions for trend data
Source: Ipsos MORI
35% 35% 38%
41% 44%
50% 48%
45%
53%
48%
0%
10%
20%
30%
40%
50%
60%
2005 2007 2009 2011 2013
Agree Disagree
% a
gree
/ d
isag
ree
NB. Those more likely to disagree are residents aged 55-64 (58%), White residents (52%), and
those more disgruntled residents (75% who are dissatisfied with the Council and 76% who
disagree Council provides VFM)
21
17
55
51
14
17
3
5
2
3
5
7
1
1
1
2
% I'm not interested in what the Council is doing as long as it does its job
% I would like to know what the Council is doing but I don't want to be involved beyond that
% I would like to have more of a say in what the Council is doing
% I would like to become actively involved in helping the Council in what it is doing
% I am already actively involved in helping deliver Council services
% None of these
% Don't know
That said, only a small minority interested in having more of a say/ active involvement – most
just happy to leave the Council to it
Q48. Which of the statements on this card comes closest to your own attitudes towards Sutton Council?
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013 Source: Ipsos MORI
2013
2011
Higher among those who are unhappy
with the Council (23% who are dissatisfied with the Council and
20% who disagree the Council provides value
for money)
Satisfaction with key
(and universal)
services a big driver of
reputation, and Sutton
seeing some
encouraging
trends here…
Q5-11. I would like you to tell me how satisfied or dissatisfied you are with the quality of each of these in your local area?
Amongst universal services, satisfaction with refuse and recycling is high. But, some dissatisfaction with roads and parking
Source: Ipsos MORI
36
31
23
18
9
7
10
52
54
59
58
51
48
35
6
7
9
10
19
18
16
4
5
6
10
15
19
21
2
2
3
5
7
13
1
1
1
5
Refuse collection
Recycling
Street lighting
Street cleaning
Pavement maintenance
Road maintenance
Parking
% Very satisfied % Fairly satisfied % Neither
% Fairly dissatisfied % Very dissatisfied % DK / No opinion
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013
% satisfied
88%
85%
82%
76%
60%
55%
45%
Q1/2. From this list, which four or five, if any, would you say are most important in making somewhere a good place to live/ most need improving in this local area?
Linked to this, roads and traffic congestion seen as most in need of improvement ‘locally’ – in contrast to what is important ‘generally’
29
27
26
19
18
18
18
14
13
12
10
10
15
13
13
25
36
20
47
44
29
9
44
15
Road and pavement repairs
The level of traffic congestion
Activities for teenagers
Affordable decent housing
Clean streets
Job prospects
The level of crime
Health services
Shopping facilities
Wage levels and local cost of living
Public transport
Facilities for young children
% Most need improving
% Most important
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Other mentions 9% or less (Q2 – most need improving) Source: Ipsos MORI
Data shows how these issues differ by LCA
14
13
9
9
9
9
9
8
7
5
Similar to the picture recorded by Ipsos MORI’s national Local Improvement Index
43
36
25
23
19
19
18
18
17
17
16
%
Q Thinking about your local area, which 4 or 5 of the things on the card, if any, do you think most need improving?
%
Base: 992 British adults aged 15+,16-22 August 2013
Top mentions Next mentions
Source: Ipsos MORI Local Improvement Index
Activities for teenagers
Job prospects
Condition roads/pavements
Cleanliness of streets
Affordability of housing
Level of crime/ anti-social behaviour
Facilities for young children
Parks and open spaces
Public transport
Wage levels/ local cost of living
Sports and leisure facilities
The level of traffic congestion
Health services
Social care – adults and older people
Schools
Social care – children and families
Cultural facilities(e.g. libraries, museums)
The quality of the local environment
Adult education/training
Race/community relations
Local high street facilities
Q Thinking about this local area, which four or five things on the screen, if any, do you think most need improving?
Q12-17. How satisfied or dissatisfied are you with the quality of each of these in your local area?
Large proportions of users are satisfied with parks and open spaces, libraries and playgrounds
42
37
22
27
19
13
50
52
59
51
55
55
5
7
10
10
20
22
3
3
6
9
4
8
1
1
1
1
1
1
1
2
2
1
Parks and open spaces (747)
Libraries (608)
Playgrounds (296)
Sports and swimming facilities (501)
Historic places/Museums (163)
Theatres/Arts/Events (230)
% Very satisfied % Fairly satisfied % Neither
% Fairly dissatisfied % Very dissatisfied % Don't know
Base: All respondents who have used the service – figures shown in brackets. Fieldwork Dates 11th October to 17th November 2013 Source: Ipsos MORI
% satisfied
92%
89%
82%
78%
74%
68%
Q18-25. How satisfied or dissatisfied are you with the quality of each of these in your local area?
High levels of satisfaction amongst users with local schools
40
35
30
50
51
49
4
5
14
3
6
4 3
Primary schools (233)
Secondary schools (216)
Services for the under 5s (112)
% Very satisfied % Fairly satisfied % Neither
% Fairly dissatisfied % Very dissatisfied % DK / No opinion
Base: All respondents who have used the service – figures shown in brackets. Fieldwork Dates 11th October to 17th November 2013. Only school services shown for this question. Source: Ipsos MORI
% satisfied
90%
86%
79%
A positive picture for
health and wellbeing…
Q67. How is your health in general? Would you say it is. . .?
Most residents say they are in good health, with ratings higher than in some other London Boroughs
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Comparator data is drawn from the Ipsos MORI normative database (where it is valid to do so).
Source: Ipsos MORI
80%
75%
71%
Sutton (2013)
Lon. Inner (2013)
Lon. Outer (2011)
Benchmark - % in good health
2013 2011
Good 80% 82%
Bad 5% 5%
Perceived good health declines with age, and is lower among social renters,
White residents, single adults and those not working full-time
26
39
54
43
15
14
4
4
1
1
1
1
2013
2011
%
Very good Good Fair
Bad Very Bad Don't know
Whilst social isolation is not very common in Sutton, there are a minority of residents who appear to be affected…
13%... have some social
contact with people they like, but not
enough/ have little social contact with
people they like and feel socially isolated
11%... at times find it difficult to get to all the places in the local area they
want/ are unable to get to all the places they want/ do not leave
their home
8%... don’t know many
people locally they could ask for help/
there is no-one locally they could ask
for help
Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013
Residents more likely to feel socially isolated include:
• BME residents • Single adult
householders • Private renters • Residents in poor health • Disabled residents
In conclusion…
On the whole a positive news story…
Against a difficult economic backdrop and unprecedented cuts, results show Sutton remains resilient and continues to perform well...
Satisfaction remains high for many services despite some recent changes
Certainly, there are some local issues that need focus (e.g. roads and parking)… and there is very much a local dynamic at play
Is more focus needed on how well residents feel informed and how they can influence decisions?
Residents are satisfied with their local area and with the Council – with levels holding well
But, things only going to get tougher – importance of continuing to focus on impact service changes have on local residents…
Version 1 | Internal Use Only
Thanks for listening. Any questions?
[email protected] | 020 7347 3342 [email protected] | 020 7347 3471
© Ipsos MORI This work was carried out in accordance with the requirements of the international quality standard for market research, ISO 20252:2006 and with the Ipsos MORI Terms and Conditions which can be found here
Questions for the Panel?
One Planet Sutton
Mary Morrissey, Strategic Director, Environment and Neighbourhoods,
London Borough of Sutton
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One Planet Sutton
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Sue Riddlestone OBE CEO and Co-Founder of BioRegional
Councillor Jill Whitehead
Chair, Environment and Neighbourhoods Committee Liberal Democrat Councillor,
Carshalton Central Ward London Borough of Sutton
One Planet Living: global to local Sue Riddlestone OBE
Chief Executive & co-founder, BioRegional
One Planet living - a global initiative
Living beyond our means
Ecological Footprint Atlas 2008, Global Footprint Network
Carbon
Our Ecological Budget
7
1.7
Ecological & Carbon Footprint by Country
One Planet Living Framework
A world where we can live happy, healthy lives within our fair share of the worlds resources, leaving sufficient space for wildlife and wilderness. 1 Zero carbon
2 Zero waste
3 Sustainable transport
4 Sustainable materials
5 Local and sustainable food
6 Sustainable water
7 Land use and wildlife
8 Culture and community
9 Equity and local economy
10 Health and happiness
1 Zero carbon
2 Zero waste
3 Sustainable transport
4 Sustainable materials
5 Local and sustainable food
6 Sustainable water
7 Land use and wildlife
8 Culture and community
9 Equity and local economy
10 Health and happiness
One planet living at BedZED?
Nicole’s eco-footprint is 1.7 planets and her
carbon footprint is 6 tonnes per year
BedZED likes:
“Nice community spirit, non-isolating”
“Social side is spectacularly good”
One Planet Sutton
Sutton has cut carbon by 19%! Top 15
sutton community farm
Other local authorities follow Sutton’s lead
Middlesbrough Brighton & Hove
One Planet living - a global initiative
Jinshan - Guangzhou ,China
B&Q – progress towards one planet living
Trajectory for 90% reduction by 2023
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
2007 2009 2011 2013 2015 2017 2019 2021 2023
Year ending
Em
issi
ons
tonn
es C
O2
per
annu
m
Innovating together
What Next for One Planet Sutton?
The green economy in Sutton
Sue Riddlestone OBE, Co-Founder and Chief Executive
[email protected] 020 8404 4880
www.bioregional.com
One Planet Sutton
Sue Riddlestone OBE, CEO and Co-Founder, BioRegional
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One Planet Sutton
Councillor Jill Whitehead
Chair, Environment and Neighbourhoods Committee
London Borough of Sutton
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One Planet
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Home. Planet Earth, 7bn people and rising Earth rise, Christmas 1968, from Apollo 8 3.5bn people
We each consume, on average, 3 planets’-worth of resources One Planet Sutton is the Council’s goal to ‘live and work lighter’, towards each of us only using one planet-worth. Increasing population, fewer resources: local and wider impacts
One Planet Sutton
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• One Planet Sutton, since 2009, the leading Council
• 2009-2013 targets set under 10 One Planet themes
• Review of One Planet Sutton (OPS) and targets during 2013
• OPS workshop Jan 2013, Transport workshop July 2013
• Consultation on new set of 5 themes and new targets
• Targets for 2017, 2025 and 2050 agreed
• Partnership working to reach targets
• Challenges in austere world
Cutting Carbon Emissions
take part, take pride
By reducing energy use from transport and buildings:
Transport:
• Consider smarter travel and healthy options
– Walk for journeys of less than 1 mile
– Cycle for journeys up to 5 miles
– Train/bus/tram - time to read, work, chat
Buildings:
• Energy efficiency – older buildings
• Insulate your home/use less energy
• Reduce fuel poverty
• Build fuel efficient homes
Cutting Waste
take part, take pride
By Reducing, Re-using and Recycling, and
using sustainable materials:
Waste
• Aim to re-use rather than single-use
• Consider disposal options at purchase
• Recycle more of your waste
• Compost garden and vegetable waste
• Don’t drop litter
Materials
• Use materials with high-recycled content e.g. in new build
Valuing our Natural Environment
take part, take pride
By protecting habitats, water and wildlife and promoting local food:
Habitats, Water and Wildlife
• Biodiversity in parks and open spaces
• Valuing our open spaces
• The River Wandle and Wandle Trust
Local Food
• Buy at Farmers Markets
• Grow your own - allotments
• Go organic
Supporting Healthy Communities
take part, take pride
By encouraging healthy living, and celebrating culture and heritage
Health
• Keep active – walking, cycling, sports and leisure
• Eat healthily
• Get to know your neighbours and local community
• Westcroft
Culture and Heritage
• Heritage buildings
• Honeywood Museum
• Libraries
• Halls & Theatres
Supporting the Local Economy
take part, take pride
By promoting local businesses and using local services
• Buy local (locally-owned businesses)
• Employ local
• Opportunity Sutton
• Matching skills with demand
• Investing in the ‘green’ economy
• Focus to reduce NEETs
Moving on
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By promoting local businesses and using local services
• MORI - A Green Borough
• OPS principles re-endorsed
• Promoting the green economy, reducing fuel
poverty, sustainable transport strategy,
healthy lifestyles
• Working with partners
• Working towards the new targets together
• Overcoming obstacles and achieving success
Questions for the Panel?
Group Work and Feedback
For 20 minutes in your allocated group consider:
• One Planet Sutton vision for the future: what one thing would you like to see take place by 2020?
• How can your organisation help deliver One Planet Living in Sutton?
• How can we engage with residents, voluntary and community organisations and business and encourage them to put One Planet Living principles into practice?
Main discussion points and actions will be captured for the follow up of the event.
Closing remarks
Niall Bolger, Chief Executive, London Borough of Sutton
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Thank you
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