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1. SYNCHRONIZE WATCHES Mostorganizations haveencountersome kindofbusiness seasonality. DrivetighterIT alignmentwiththe businessbyintegrating calendars. 2. 2| Synergy is better than my way or your way. Its our way. -StephenCovey Thewaywecommunicateis changing.Inourtime- strappedworld,weneed informationthatwecan understandquicklyandeasily. The coordination of activities for programs running across multiple teams has led organizations to create a multitude of reports summarizing activities and outcomes. But different groups within organizations operate on different cadences and timelines depending on the kind of work they perform. These different rhythms create opportunities for imperfect planning and execution which leads to sub- optimal performance. As a service provider to the business, IT is responsible for knowing what customers need and want, and delivering appropriate services better than an external service provider. Making sure that priorities, pace of execution, and service quality are inline with business needs are key ways that IT can deliver service better than an outsider. Any large organization often uses multiple systems to run the business. But they may not share a common calendar which makes reports harder to understand compare. Thisdocumentprovidestwoexamples ofaddressingthisneed #Numerify Copyright 2015. All rights Reserved 3. 3| Retailers operate on a 4-4-5 calendar. Tracking project costs isnt easy. IT often uses timecards to track the effort being applied for different customers in the organization. Reporting on the regular calendar isnt aligned with business cycles, so isnt meaningful to retail leaders. An analytics solution is able to merge data on different calendars, allowing new questions to be asked: How did prior website investment support current quarter revenue? What will drive more revenue a new DBA or a mobile developer? Aretail4-4-5weekcalendarcreates anequalnumberofsellingweekends ineachquarter. #Numerify Copyright 2015. All rights Reserved Effort 4. 4| When schools out IT can play. In most organizations, workload increases on a steady basis with increasing complexity and employee headcount. But at universities there is a large new student population each Spring and Fall. So IT is challenged to scale their capacity for each semester. To make matters worse students are allowed to Bring Your Own Device, making services more complex to deliver. Creating polished reports allows IT leaders to show something that faculty leads can understand and find pleasing, lending IT more credibility. Integrating student enrollment data and faculty headcount enables ITSM data to be analyzed in relative terms. This provides the basis for improved planning by estimating future needs. Aligningcalendarreportswithuniversitysemesters allowsleaderstomakesenseofpeaksandtroughs duringtheyear. O # students X # tickets Spring Summer Fall #Numerify Copyright 2015. All rights Reserved 5. THANKS! Web: Twitter: @numerify Facebook: Numerify Inc LinkedIn: Numerify Inc. Google +: Numerify Inc