Company OverviewCompany OverviewPresented by:Pierre KerbageMCSE, CCNP, CISSPDirector of Channel SalesSouthEastPierre.Kerbage@zultys.comwww.zultys.com

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SEARCHING FORA SMARTER

VoIP SOLUTION?

LOOK NO FURTHER.VoIP vs. VoIQ.

The Smarter VoIP Solution

Call Controller Voice Mail Fax Server ACD Soft Phone Call Detail Reporting Call Record Teleworker Support Presence Find me Follow Me Chat Instant Message NAT Traversal (no VPN)

ALL IN 1 box !ALL IN 1 box !

AT A GLANCE:

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Corporate Organization

• Name: Zultys, Inc.• Incorporated: October 2001• Headquarters: Sunnyvale, California• Other Locations: Branch offices in 2 countries• What it does: Zultys designs and

manufactures communications equipment sold to businesses and enterprises

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Global Presence

• Multiple languages supported for:– Voice prompts for voice mail and auto attendants– User selectable languages on client interface– 35 Language Packs are INCLUDED out of the box

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Zultys picks up massive awards in:2003, 2004, 2005, 2006, 2007

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Product Advantage: SIP !!!

• Multiple Platform Integration: PC, MAC OSX, Linux• Based on Open Industry Standards (SIP) • SIP is the ONLY RATIFIED STANDARD OF

TELEPHONY TODAY !• Uses SIP Trunks, SIP Phones, SIP Software, Etc…• (Also uses T1, E1, PRI, Analog Trunks)• EASILY Scalable to 10,000 phones• SIP is where EVERY Phone Manufacturer WILL be in

a few years. Zultys is here TODAY !

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MX250: SIP Protocol !What’s the buzz ?

• Calls transfer to users not to Phones, desks or Ports• SIP addresses like email addresses:

– SIP:sales@zultys.com

• Users can receive calls at any IP phone (local or remote) using binding

• Use ANY SIP Phone (Polycom, Aastra, etc…)– Log Multiple users on same IP phone– Log users on Multiple IP phones– Maintain separate voice mail, extensions, presence

The MX250Media Xchange

• 2U Rack Mountable VOIP SIP PBX• Up to 250 Users in 1 Box (expandable to 10,000 Users by networking 32

MX250)• 400 Hours of Voice Mail• Up to 64 Auto Attendant and 24 Ports per MX250• 2 FXS Analog Ports for Fax Machines, Modems, etc…• 3 blank Slots (allows you to add T1/E, FX/S or FX/O Cards)• Call Detail Reporting Built-in (at no additional cost)• Optional client Software available (MXIE: Media Xchange Interface for

End-Users) for PC, MAC OSX & Linux• Optional Fax Server (Termination, Origination and Storage)• Optional 2 way Call Recording• Instant Messaging & Chat when you purchase MXIE Client licenses• Integration with CRM, Outlook , ACT, Goldmine, etc…

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MX 250 (Continued)

• Up to Three 8 port analog CO Cards (24 Lines)• Up to 2 Dual T1/PRI Cards per MX250 for a maximum

capacity of 60 Trunks per MX250• Up to 50 Concurrent VPN per MX250• Administer System from ANY PC (local or remote)• DHCP Server, Firewall and NAT• The MX250 runs on secure & hardened Linux• RAID 1 Optional (Dual Mirrored Drives) w/ simple swap• Optional Battery Backup (up to 8 Hours with 24 phones)• MOH, Paging ports are built-in

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High Availability Features

• AC to Battery Backup Failover with syslog reporting

• 2 FX/S ports built-in with CO Failover• Dual Raid Hard Drive Option• Dual Redundant Fans• Battery for Real Time Clock with NNTP Support• Dual PRI/T1/E1 Card• Dual LAN or LAN/WAN Ports• Clusters for redundancy of 1, 2 or 4

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MX250 Continued

• Unified Messaging (Voice Mail and Optional Faxes) comes with MXIE Licenses

• Basic ACD comes with MXIE (built-in)• Advanced ACD (aka Inbound Call Center) is

optional at $685 a seat (includes Supervisor license) adds monitoring and real time reporting

• Accounting Code Enforcement

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Zultys Ethernet Switches

• Four functions– IEEE 802.11af (Power over Ethernet)– 10/100 Mbps switch Fully layer 2 & 3 MANAGED– QoS– MultiCast

• Available in 24 or 48 ports (NOT AC powered)– 1 SFP (Fiber Module) Optional for the 24 Port

– 2 SFP (Fiber Module) Optional for the 48 Port Stackable– PoE on EVERY port– Requires BPS12 or other 48 V battery

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BPS12 – Integrated Battery Backup

• LED shows System Status (fully integrated)• 3U only and 19” Rack mountable• Only Weighs 69 Pounds• 48 Volt DC Output• On-Line (not switched)• 8 Hours Backup WITH Switch + 24 Phones• 3 Hours Backup WITH Switch + 48 Phones• MX250 shuts down gracefully when batteries discharge

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MX250 – Optional Fax Termination

• Internal fax termination for 16 channels• Receive and Send Faxes from/to Desktop• DIDs for any number of users or groups (w/

PRI)• Faxes appear in MXIE

– same interface as voice mail

• Eliminate paper fax machines

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MX250: 100% GUI Administration

• Multiple administrators– Assign Different rights to Administrators

• Provision and configure– System settings– Users and devices– Voice mail– Auto attendant– Dial plan– Routing and switching– NAT and firewall– ACD (basic and Advanced)– Fax Origination & Termination

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LANLAN

Broadband Internet

MX250

Analog Trunks

Analog Trunks

ISPISP 10/100 PoE QOS Managed Switch

MX250: TOPOLOGY

SIPSIP

DualT1/PRI

DualT1/PRI

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MX250 – Only 2 to 4 cables to Plug-InEasy enough to move ?

Ethernet Switch

COCO

Optional

Battery Backup

AC

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Connects Everyone, Everywhere

Main Office

Branch Office

Home Office

PSTN

Internet

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MX30 – Remote Gateway

• Branch office connectivity to main site– Up to 30 users– 1 Empty Slot (for FX/O, FX/S or T1)– Can have up to 4 Analog CO Trunks or…– Can have a T1/PRI or Cos (analog) – 10 lines– Can Have Fax Termination & Origination

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Remote Worker: Competition(Avaya, Nortel, NEC, Cisco, 3COM…)

InternetIP Phone

Computer

Firewall, NAT, VPN

PSTN

Analog Phone

DSL router or cable modem

Messy Home

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Remote Worker: Zultys 4x5or ANY IP Phone

Internet

ComputerZIP 4x5:- Firewall, NAT, VPN- No need for Hardware VPN

IP Phones:-Stun Technology-NAT Traversal-No need for Hardware VPN

PSTN

DSL router or cable modem

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ZIP 4x5 – Loaded with Functionality

• Voice Activated Dialling

• Router & VPN built-in

• Firewall and NAT

• DHCP server

• Analog phone

• Duplex Speakerphone

• Wired Headset Included

• Backlit LCD Display

• 4 Port 10/100 Switch

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PSTN

Internet

USA

London

Outside callers dial a single extension- phone at corporate office rings-phone at home office rings

Remote worker - can dial others within the enterprise- can see presence of others in company- can send and receive IM

The remote worker is fully connected

VPN is established between phone and PBX

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MX250 – Secure : end to end

• Secure internal or external conversations– secure conversations end to end– secure retrieval of voice mail– Great for HIPAA and SOX compliance

• 128 bit AES encryption

• Negligible time to encrypt or decrypt

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MX250 – Compression

• 60 channels of G.729 compression– used only external to the enterprise

• Takes speech 84 kb/s down to 24 kb/s with Codecs• Ideal for office to office or office to remote worker

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IP PBX – Basic Integration

PBX, Voice mail, ACD, Chat, Presence, VPN and more

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POWER OUT OF THE BOX !!!!Integrated w/ no need for servers

All functions:1 BOX !

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0 Effort Adds, Moves, & Changes(Reduces cost – enhances ROI)

• Easy to add users – add or delete a single user in seconds – Just unplug and plug– Or Login from a different location TO a phone

• When users relocate– Carry their phone to the new location– 0 intervention from administrator

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Zultys MX250: Integrates

• Internet Gateway– Route IP data– Point-to-point protocol– Firewall and NAT– VPN with QoS

• Routing & Firewall– DHCP– NTP– TFTP– STUN Server (NAT

Traversal)• Collaboration server

– Presence– Instant messaging

• Fax server– origination and termination

• Telephony Gateway– connect PSTN– connect legacy PBXs– connect analog devices– connect T1/PRI

• IP PBX– Auto attendant– Operator Stations– Voice mail Included– ACD and hunt groups– Call detail records included– Call recording (optional)

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ZIP 2x2: Our Phone

• Duplex Speakerphone• Backlight LCD Display• Sleek Design• Black or White• PoE• Encryption• Small / Fits on your Desk• Can be Wall Mounted

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ZIP 2x2: Features

• Two call appearances• Three-way conference• Dedicated buttons

– hold– transfer– mute– redial– DND– forward

• Handset-free dialling

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Aastra 5xi Series

53i

55i

57i

57i CT

Fu

nct

ion

alit

ies

Price

51i

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The new Aastra 51i SIP Phone

• Entry level single-line SIP phone

• Ideal for lobby or Common areas

• Integrated XML browser

• High Quality Full-duplex speakerphone

• Built-in dual 10/100 BaseT Ethernet

Switch

• IEEE 802.3af Power Over Ethernet

(PoE) support

• Display not back-lit.

• Optional AC Adapter

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Aastra 53i

• 6 feature keys• 3 lines LCD screen• Full-duplex speakerphone• Dual 10/100 switched

Ethernet ports• Headset support (modular

connector)• Up to 9 lines support• Display is not backlit

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Aastra 55i• 6 softkeys

– Programmable up to 20 functions

• 6 programmable keys• Graphical LCD screen

– 144 x 75 pixels

• White LED backlight• Full-duplex speakerphone• Dual 10/100 Ethernet ports• Headset support (modular

connector)• Up to 9 lines support

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Aastra 57i• Largest Aastra Phone display• 12 softkeys

– 6 static programmable up to 10 functions

– 6 context sensitive programmable up to 20 functions

• Graphical LCD screen– 144 x 128 pixels

• White LED backlight• Full-duplex speakerphone• Dual 10/100 switched Ethernet ports• Headset support (modular connector)• Up to 9 lines support

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Aastra 57i CT Physical Attributes

Large 5 lines backlit LCD screen

2 dynamic context-sensitive softkeys

Function

Mute Menu Redial

Talk/Hold

Goodbye

Message Waiting Lamp

2.5mm headset connector

Charging Cradle

AC adapter (included)

Belt clip

Vibrating alerterNo Wireless infrastructure required

Base specification similar to 57i –

• Built-in antenna and transceiver

• AC adapter (included)

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Expansion Modules for Aastra 5i Series

560M

Models 536M 560M

51i 53i 55i

57i

57i CT

536M

FlexibilityFlexibility• Expansion modules support, scalable up to 3 modules per phone• Modules can be combined

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Aastra Strengths

1. 5 different phones. a. Price, Quality and Selection.b. Aastra’s IP and SIP DSS Consoles

2. Reliable Mobilitya. DECT (not WiFi) for Personal and Enterprise Roaming

3. XMLa. Deliver content or advanced applications to the phoneb. Customize Look & Feel to suit

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PC or MAC OSX Client:Media EXchange Interface for End Users (MXIE)

• Single interface for all users• One login:

– User, Operator, or ACD agent

• Make, answer, terminate, and transfer calls

• Access to voice mail (Unified Messaging), Fax (optional), IM, chat, presence

• Runs on Windows, MAC and Linux Clients

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MXIE (Media Exchange Interface)

• Local & Private Speed Dial• Dynamic Call Routing• Find me Follow me• Voice Mail Interface• Optional Fax Interface• 16 Call Appearance• Screen pops for in-calls• Instant Message• Call Hold, XFR, Park, PU

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Microsoft Exchange

• Microsoft Exchange 2000 and 2003 integration allows voice mail synchronization– New messages– Saved messages– Deleted messages

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Presence and IM

• Presence Server– Integrated with call handling

• Instant Message and Chat– IM are kept within the enterprise– Chat conference

• Video– Any SIP video product (e.g. Windows Messenger)

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Instant Messaging is available to external services

• Please note this feature requires either local or external Jabber service and Adv MXIE

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MXIE: Conditional and TRUE Find me Follow me

• Divert calls based on:– date– time– presence– caller ID

• Divert calls to– voice mail– cell phone– another extension– home or other

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Call Handling Rules/ Presence based Voice Mail greetings

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MXIE: Operators

• No special equipment required – operators can be located anywhere

• Can see presence of everyone– instantly check availability for calls

• Minimize training– drag and drop calls with mouse– 10 key mode only

• Multiple groups– skill based routing – can have different DID for each

group

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MXIE: Soft Phone

• Soft Phone INCLUDED with MXIE• Place and receive Calls from anywhere• QoS Maintained over 802.11a/b/g• Only on PCs for now• 3rd Party supported on MAC & Linux

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- Call put on Hold by MXIE can be retrieved via phone and vice versa- Answer call from MXIE

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MXIE: ACD Groups (Basic)

• Ideal for sales or support groups– included at no extra charge

• Easily communicate with supervisors and other agents– see presence– send instant messages

• Multiple groups each with multiple agents– skill based routing

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Operator, ACD and Hunt Groups have three ringing options

• Least Busy• Ring All• Round Robin

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Music on Hold and Queue Announcements available for all Call Groups

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Quit queue options added for Groups

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MX250 – Optional Inbound Call Center (also called Advanced ACD)

• Licensed by Named users• Queue management for up to 60 agents

per MX250• Queue overflow• Custom prompts, messages• Automatic log off of unresponsive agents• Real time supervisory monitors• Call recording built-in• Supervisor license included

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More Queue Announcement Options

• Configurable Ring Back period

• 5 x While in Queue Messages

• More flexible settings for “Position” & “Wait Time” messages

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Call Groups- Can Record all inbound calls or Record on Demand

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Evolution of Phone Technology

• TDM (Legacy)• Hybrids (NEC, Avaya, Nortel)… obsolete

technology – NOT compatible with SIP• VoIP: converged, but no standards (you can not

connect a Cisco VoIP and a 3COM VoIP)• SIP: the 1st and ONLY STANDARD OF

TELEPHONY – now FULLY RATIFIED• Zultys: the 1st to deploy a SIP IP PBX with that

many features

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SIP: Return on Investment

• Open Standard & embraced worldwide• Provide CHOICE in additional Equipment• Pure IP, converged Systems• 1 Wire to the desktop – cuts down on wiring• No more tracing wires and big ugly cabinets• Provides native PC, MAC and Linux Integration• Quick deployment in main and remote locations• 0 effort Moves adds changes• Upgrades and maintains on LAN• Easily Interconnects branch offices and remote workers

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SIP: Return on Investment

• Increase productivity amongst Employees (Chat, Presence, Fax to the desktop….)

• 0 Toll between offices• Reduce Maintenance cost• Centralized Administration to 100% of the functions• 0 effort Moves• Open Standards allows less expensive equipment to be

added• Outstanding Call handling – Connect to users

ANYWHERE ANYTIME

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Zultys brings Next Generation Benefits

• Connectivity everywhere– remote workers– branch to branch

• Productivity– instant messaging and presence– computer telephony integration of calls, fax, and voice mail– streamline provisioning and configuration– Easy to use – Easy to deploy

• Accessibility– SIP gives more choice in devices and applications– open standards makes sourcing products easier– easy deployment and maintenance

63

SEARCHING FORA SMARTER

VoIP SOLUTION?

LOOK NO FURTHER.VoIP vs. VoIQ.

The Smarter VoIP Solution