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Unlocking Cross Culture Barriers in Business Communication
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Unlocking Cross Culture Unlocking Cross Culture Barriers in Business Barriers in Business CommunicationCommunication
MET Institute of Management
Road Map
Introduction
Why it is Important
Fundamental Understanding of Culture
Cross culture- Countries
Barriers
Summary
Call to ActionMET Institute of Management
“ “ The reasonable person adapts himself to the world, while the unreasonable one persists in trying to adapt the world to himself””
– George Bernard Shaw.
Introduction
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Globalization has brought dramatic change in frequency of communication world wide
Key areas for success in international trade Language
Ways of working in particular country
Cultural values
Life style
Views & ideas for business growth
Introduction contd..
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Why it is IMPORTANT
To avoid Problems such as:
Loss of Client
Poor staff Motivation
Low Productivity
Lack of Team building
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Cultural DifferenceFundamental Understanding
Visible Cultural Differences: Different communication styleDifferent attitude towards conflict Decision making style
Invisible Cultural Differnces: BeliefsValuesAttitude
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Cross Culture - Countries
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BARRIERS
Barriers
StereotypeStereotype
Before MeetingBefore Meeting
Dress CodeDress Code
During MeetingDuring Meeting
CommunicationCommunicationRelationship BuildingRelationship Building
GreetingsGreetings
Business CardsBusiness Cards
Gift GivingGift Giving
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Barriers- Stereotype
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Role Play Highlights
Indians prefer to do business with those they know
Less use of Polite Language
Time is not big issue
No personal relationship with whom they do business
Americans are direct
Americans are often uncomfortable with silence
Barriers- Relation Building
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Barriers- Before MeetingCHINA:
Appointments- in writingOne to two months in advancePunctuality is Virtue Send Materials
INDIA:Appointments- by letterConfirm your meetingTime- Late Morning or EarlyafternoonSend Materials
UAE: Appointments- One monthin advanceTime- In MorningRelationship BuildingBe present in country
USA:Punctuality is Virtue. Agenda must be forwardedwell in advance Small talk before getting down to business
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Barriers- Dress CodeCHINA INDIA UAE
USA
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Greeting ways
Don’t get too close
Don’t be too friendly to women
Time is money
Cultural research is must !
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Barriers- During Meetings
MET Institute of Management
Barriers- Communication
CHINA: Face-to-face meetings Email go to the main subject directly Collective terms “ us , we , partnership “
INDIA:Telephonic communication Never use word “NO” Oral reply or SMS reply is common
UAE: Use Arabic language “Yes” usually means “possibly”
USA:Are directUse of telephoneSpell names correctly and have correct titles
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“ “ If you speak to a man in a language he understand, you speak to his Head, If you speak to a man in his own language, you speak to his Heart.””
– Nelson Mandela.
Barriers- CommunicationLanguage
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Language contd..
Barriers- Communication
Capsicum
Chilies
Bell Pepper
What is this Called ?
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Barriers- GreetingsCHINA INDIA UAE
USA
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Barriers- Gift Giving
Gifts are not usually opened in the presence of the gift giver
Gifts are not usually opened in the presence of the gift giver
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To decline a gift up to 3 times before accepting it.
Do NOT Present
To decline a gift up to 3 times before accepting it.
Do NOT Present
MET Institute of Management
Barriers- Gift Giving
Gifts are usually unwrapped immediately and shown to all assembled
Gifts are usually unwrapped immediately and shown to all assembled
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Gifts are not opened when received
Do NOT Present
Gifts are not opened when received
Do NOT Present
MET Institute of Management
Summary
Unlocking these barriers have become the need of the hour
It is extremely necessary for one to understand the importance of communication
Cultures are deep inside every individual a visible behavior and words are only small part of a person culture
Cultural & personal values dictate a person’s behavior, showing respect for it without being judgmental creates mutual trust
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Acknowledge Own Assumptions
Recognise “Invisible” Difference that exist
Welcome Change
Avoid using Slang and Idioms
Be sensitive to Non-Verbal Cues
Call to Action10 Keys for Effective Cross Cultural Communication
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Call to Action contd..
10 Keys for Effective Cross Cultural Communication
Consider Alternatives
Respect the Individual
Be Patient and Tolerant
Remember Face
Listen
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MET Institute of Management
