Embed Size (px)
Citation preview
Upgrading to Symantec Endpoint Protection 14What You Need To Know
Teresa LawSenior Product Marketing Manager
Agenda
What’s new in SEP 14
Steps for a successful upgrade
Getting help
Introducing Symantec Endpoint Protection 14
Multi-layered protection powered by artificial intelligence and
advanced machine learning to deliver
SUPERIOR PROTECTION, HIGH-PERFORMANCE and
ORCHESTRATED RESPONSE.
SEP stops threats regardless of how they attack your endpoint; so
you can focus on your business
3Copyright © 2016 Symantec Corporation
5 Minute Product Tour
Copyright © 2016 Symantec Corporation4
SEP 14 Next Generation Protection Technologies and EnhancementsBuilding on top of SEP 12: New Technologies
5
Machine Learning
• Pre-execution detection for new and evolving threats
Application Protection
• Memory Exploit Mitigation
Emulator
• Anti-evasion technique to detect hidden malware
Intelligent Threat Cloud
• Real-time cloud lookup , ~70% reduction in definition size
Performance Enhancements
• Faster real-time virus detection
Enabling Integrations
• REST APIs
• Enable Blue Coat integrations
Enhanced Automation
• Expanded LiveUpdate to deliver security updates for Windows clients
Superior Protection High Performance Orchestrated Response
Copyright © 2016 Symantec Corporation
Secure Vulnerable Apps
Pre-Execution Detection
StrongAnti-Evasion
Easy IntegrationsFaster and
Light WeightAutomation
70% drop in daily updates
Agenda
What’s new in SEP 14
Steps for a successful upgrade
Getting help
Upgrade Path to SEP 14
Copyright © 2016 Symantec Corporation
SEP Manager 12.x
SEP Client 12.x
SEP Manager 11.x
SEP Client 11.x
SEP Manager 14
SEP Client 14
SEP Manager 12.x
Best practice is to bring up a new 14.0 SEPM and deploy the 14.0 client packages to the clients
SEP Manager 14
SEP Client 14
7
System Requirements: Platform Support
Copyright © 2016 Symantec Corporation8
Windows Server 2016
Windows Server 2012
Windows Server 2012 R2
Windows Server 2011 SBS
Windows Server 2008 SBS
Windows 2008 R2
Windows Server 2008 x64
Windows Server 2003 (x64/SP2)
✔✔ ✓ ✓ ✓ ✓ ✓ ✓ ✗
SQl Server 2016 SQl Server 2014 SQL Server 2012 SQL Server 2008 (R2 , SP4)
SQL Server 2005
✔✔ ✓ ✓ ✓ ✗
Microsoft Edge (default)
IE 11,10 Chrome 49.x Firefox 45.x
✔✔ ✓ ✓ ✓
Windows 10 (32bit,64-bit , ENT/PRO)
Windows 8.1/8 (32-bit , 64-bit)
Windows 7 (32-bit/64-bit)
Windows 2003 Server
Windows 2008 Server
Windows XP(32-bit/64-bit)
✔✔ ✓ ✓ ✗ ✓ ✗
SEPM Server
SEP Client
SQL Server
Browser
✔✔ - Support Added ✔ - Support Continues ✗- Support removed
Mac OSX 10.12
Mac OSX 10.11
✔✔ ✓
Preparing for a Successful Upgrade
• Review release notes (https://support.symantec.com/en_US/article.DOC9446.html) and systems requirements (https://support.symantec.com/en_US/article.INFO3982.html)
• Be prepared – download the Symantec Help SymDiag diagnostic tool to determine whether the computers meet minimum system requirements. It can also gather data for support assisted troubleshooting and providing links to other customer self-help and support resources. (https://support.symantec.com/en_US/article.TECH170752.html)
• If you are migrating to Windows 10 as well as upgrading Symantec Endpoint Protection from version 12.1.6 or earlier, you must migrate Symantec Endpoint Protection first(https://support.symantec.com/en_US/article.INFO2746.html)
• Symantec recommends that you upgrade the entire network to the current version of Symantec Endpoint Protection, rather than manage multiple versions.
• To generate a list of SEP versions in your environment run a report from the SEPM (https://support.symantec.com/en_US/article.HOWTO63841.html).
Copyright © 2016 Symantec Corporation9
Downloading SEP 14
• Review Best Practices, the Administrators #1 resource for your SEP 14 upgrade (https://support.symantec.com/en_US/article.HOWTO125386.html)
– Ensure the proper exclusions have been made to any peripheral firewall or proxy to ensure successful communication with all Symantec servers.
– A trusted web domain may need to be excluded from scans – review all possible scan exclusions for your environment before you upgrade your clients.
• Look over the Guide to Endpoint Protection Files on FileConnect before you download (https://support.symantec.com/en_US/article.INFO2576.html).
• Read through https://support.symantec.com/en_US/article.TECH103088.html for the FAQ and additional information. Customers with a valid support contract can download from FileConnect (https://fileconnect.symantec.com/) using their product serial number, which begins with an M.
Copyright © 2016 Symantec Corporation10
The Upgrade Process
Read tech brief https://support.symantec.com/en_US/article.TECH236071.html for more details
• Step 1: Create an upgrade plan
• Step 2: Back up and prepare for disaster recovery (critical)
• Step 3: Prepare Symantec Endpoint Protection 11.x managers
– Disable replication
– Disable the "Protect client files and registry keys" Application Control Policy
– Remove client packages assigned to the client groups
• Step 4: Stop the Symantec Endpoint Protection Manager service
• Step 5: Upgrade the Symantec Endpoint Protection Manager
– You install the new version over the existing version. The overinstall process saves your settings, and
then upgrades to the latest version.
Copyright © 2016 Symantec Corporation11
The Upgrade Process
Read tech brief https://support.symantec.com/en_US/article.TECH236071.html for more details
• Step 6: Upgrade the Symantec Endpoint Protection clients
– You do not need to uninstall previous clients before you install the new version. The over install process saves
the client settings, and then upgrades the client to the latest version. Note: Clients that are Group Update
Providers (GUPs) should be upgraded before other Endpoint Production clients.
• If you need to renew or activate new/additional licenses read
https://support.symantec.com/en_US/article.HOWTO81006.html
Copyright © 2016 Symantec Corporation12
Agenda
What’s new in SEP 14
Steps for a successful upgrade
Getting help
Contacts and Connections
• Don’t have a serial number: visit the Symantec Licensing portal (https://licensing.symantec.com/) or contact Customer Care at 1-800-721-3934.
• If the .zip file fails to execute or the download doesn’t complete search the Customer Support database (http://customersupport.symantec.com/) or contact Customer Care at 1-800-721-3934 or via email where available.
• If you need help getting started use the Getting Started Guide https://www.symantec.com/support-center/getting-started. Under the Manage tab you can get connected by joining Symantec Connect or educate yourself with hunderdsof free on-demand training classes.
Copyright © 2016 Symantec Corporation14
Copyright © 2016 Symantec Corporation
Superior Protection and Response Across the Attack ChainStop Targeted Attacks and Zero-Day Threats with layered protection
PROTECTION
ANTIVIRUS
NETWORK FIREWALL & INTRUSION
PREVENTION
APPLICATION AND DEVICE
CONTROL
BEHAVIOR MONITORING
MEMORY EXPLOIT
MITIGATION
REPUTATION ANALYSIS
ADVANCED MACHINE LEARNING
EMULATOR
Patented real-time cloud lookup for scanning of suspicious files
RESPONSE
POWER ERASER HOST INTEGRITY SYSTEM LOCKDOWN
SECURE WEB GATEWAY
INTEGRATION
EDR CONSOLE (ATP:ENDPOINT)
Value of Maintenance
Maximize your Symantec investment with valid maintenance
Copyright © 2016 Symantec Corporation16
Automatic daily content updates that thwart new threats and attacks
Guaranteed access to unlimited product updates that optimize product performance
Software version upgrades that deliver the latest features and technology innovations at no extra cost
Rapid response and access to technical experts by phone 24x7x365 to minimize downtime
Business Critical Services
Education
Essential Support
Remote Product
Specialist
Personalized access to
a designated engineer
with technical expertise
in a specific product
family, who’s also
familiar with your
environment• 24/7/365 online
learning anywhere
• In-class or virtual
instructor-led
education
• Certification
Premier
• Your own designated services
expert
• Rapid response issue resolution
• Proactive planning and risk
management
• Included access to
Symantec technical
education
• Onsite support assistance
• 24/7 access to technical support engineers
• Product updates, including feature upgrades and version patches
• Security content updates, including virus definitions and spam rules
Knowledge and expertise
throughout the software
lifecycle to help you meet
your business goals
Consulting
Training, Support Services, and Deployment Assistance
[email protected];[email protected];[email protected]
17Copyright © 2016 Symantec Corporation
Q&A
18Copyright © 2016 Symantec Corporation
Thank you!
Copyright © 2016 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.
Teresa Law
