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Human Centered Design is being used in the US and in the UK as a way to complete tech projects through policy teams with people, officials, and others who surface problems in their community and then design the solution together. This focus on collaboration allows for the designing of solutions that truly meet user needs. This workshop will walk through the model and leave participants with a good sense of how they can use it to create effective solutions in their own community. Find more info on the workshop here: http://vtrural.org/programs/digital-economy/conference/human-centered-design
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Human-Centered Design:Improving the Delivery of Government Services
Amanda Levinson and
Erika Lowe
In 50 Minutes….
● Crash course in HCD
● How governments are using HCD
● Hands-on exercise
What is human-centered design?
Designing solutions to authentic social problems with the users’ needs and feedback at the center.
Why use human-centered design for the delivery of government services?
1. People affected by problem central to process
2. Small scale tests before implementing big changes
3. More sustainable
4. Applicable to all fields
5. Fun and creative process
Philly’s Problem
Interview and Observe
Ideate
Prototype
Iterate
Burlington and
Winooski
Let’s try on a HCD mindset.
