VisualSP – Context Sensitive Help for SharePoint Users

Get your own Help tab!

Presented by:

Asif RehmaniSharePoint MVP and MCT

SharePoint-Videos.com

Twitter:

#VisualSP

Asif RehmaniTrainer, SharePoint MVP & MCTFounder and CEO at SharePoint-Videos.com

Chicago, USA

Contact

@asifrehmaniasif@sharepointElearning.comwww.sharepoint-videos.com

Author

Trainer and ConsultantSharePoint MVP, MCTConference Speaker

SPCTechEdSPTechConSP ConnectionsSP FestDev IntersectionSP SaturdaysAnd many more…

Sneak Peak at VisualSPSharePoint 2010 SharePoint 2013

Office 365

AgendaFew slides in beginning, then mostly demo and discussion

The current state of affairs with SharePoint native help

The in-context Help solution for end users

Steps on how to obtain the help system – available for all budgets

Questions and Comments very welcomed!Q&A on GoToWebinar or comments on Twitter #VisualSP1 year membership to SharePoint-Videos.com (worth $199.50) giveaway

Target audience

Intranet ManagersSharePoint AdministratorsSharePoint guy/galCommunications SpecialistSharePoint Solution Analyst

SharePoint is everywhere and it’s an Awesome platform!

But the question is:

How many users actually use it and how much of the functionality is being used?

Adoption: Harder than it looks

SharePoint may be widely deployed but narrowly adopted

• Effective business users may be unenthusiastic tech adopters

• Organizations fail to meet training needs of users

• No going back: Once SharePoint is deployed, IT adopts a “burn the boats” strategy

SharePoint adopter frustrations

Unclear to end users “what’s in it for me?”

• Users frequently confused by:• Search• Page Layout• Web Parts• Views/Filtering • Permission model

SharePoint native Help is… well, not helpful

Impact of weak adoption support

• Temporary loss of productivity (“real work” gets behind schedule)

• Greater burden on SharePoint Support:

80-85% of calls to a help desk are “how-to” calls (vs. break-fix) – John Custy IT Service Management Thought Leader

How do people really get help?• More than 60% say they get

technical help primarily from Google1

• Knowledge workers spend 25% of their time searching for information – and that’s only for successful searches; another 9% of their time on unsuccessful searches2

• Two hours of every 8-hour workday searching, plus 43 minutes of utterly wasted time

1. (2014 survey, Peter Dorfman Creative Services)

2. (2008 survey, Google)

“If you have a technical question or problem with a product you use (anything from an electric toothbrush to long term care insurance), what medium do you choose most often (if you have a choice) for getting help?”

VisualSPTM – The SharePoint Help System!

• Software solution from SharePoint-Videos.com• Available for SharePoint 2010, 2013

and Office 365• Provides uniform, context-sensitive

user experience across multiple site collections

• Unlike native SharePoint, provides help content from a Help tab that blends into the user interface

• Helps users when They need it most

• Menu of help items for this specific page and context

List of in-context Help ItemsHelp Tab

The Solution: On board help in-context

Benefits of VisualSP• Greater odds of successful

adoption• Fewer errors• Faster ROI on the SharePoint

investment• Reduced burden on the

SharePoint Support team

Let’s dive in!

VisualSP is already helping many organizations empower their users

What current users are saying:

“VisualSP has proven an invaluable resource. Instead of having to wait for their questions to be answered, or for training to be offered at their location, our end users can access the information they need on the spot when they need”

Robin L. WitcherSharePoint Administrator and End-User Trainer West Georgia Technical College

“Modine is happy to partner with SharePoint-Videos.com. We have been able to set SharePoint baseline knowledge in our organization for both business users and IT.”

David WebsterManager – Web ApplicationsModine Manufacturing

VisualSP versionsFree

To grab your copy of VisualSP, go to:

http://www.VisualSP.com

Questions and Feedback? Get in touch:

sales@sharepointElearning.com(630) 786-7026

Available for:

SharePoint 2010SharePoint 2013

Office 365