Deploying vCenter Operations at Scale at CareFusion

Chris Catano, CareFusion

Himanshu Kumar Singh, VMware

VCM5845

#VCM5845

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VMware Cloud Management Portfolio

SIMPLE,

AUTOMATED

MANAGEMENT

FOR THE CLOUD

CLOUD AUTOMATION

CLOUD OPERATIONS

CLOUD BUSINESS

vCloud Automation

Center

vFabric Application

Director

vCenter

Operations

Management

Suite

vCenter Log

Insight

VMware

IT Business

Management

Suite

New!

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vCenter Operations Management Suite

The VMware Cloud Operations Management Platform

Cloud Operations Console Extensibility

APIs

SDKs

3rd Party

adapters

Content

Packs

Helpdesk Integrated Management Disciplines

Performance Compliance Config Capacity Cost

Patented Analytics

App Visibility Logs Inventory Reporting Automation

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Introducing VMware vCenter Log Insight

VMware’s New Log Analytics Solution

• Make sense of all your log data

• Best for vSphere logs, extensible to OS, app,

storage and networking device logs

• Easy-to-use virtual appliance

• Simple and predictable pricing model

Key Use Cases

• IT Operations – Troubleshooting,

Monitoring, Root Cause Analysis

• Security Monitoring, Compliance, Business

Transaction Monitoring, …

Available Now!

• 60-day Trial: www.vmware.com/try-vmware

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Manage Your Cloud with vCenter Operations and Log Insight

VMware Cloud Operations

Operational Analytics for all machine

generated data enables simplified and

automated management

Delivers best of breed capabilities for

performance, capacity, configuration

management

Tight integration enables seamless

transition from monitoring to

troubleshooting

CareFusion

Chris Catano Data Center Virtual Technologies Lead Technical Integration Lead Mergers & Acquisitions

Deploying vCenter Operations at Scale at CareFusion

Global Expansion • Customer Experience • Business Simplification

Vascular Access OR Interventional Radiology

Procedural Solutions FY11 Revenue: $1.45 billion

Clinical differentiation and in-depth training

R&D, improved outcomes Solution selling

Support services

Enterprise software and analytics

Infusion Dispensing Respiratory

Medical Systems FY11 Revenue: $2.08 billion

Infection Prevention

Critical Care

Med Management

Critical Care Critical Care

Infusion Therapy

Manufacturing excellence

Improving the Safety and Lowering the Cost of Healthcare

Virtualization Initiatives 2013

Improve customer experience

• Consistent Deliverables

• Increased Service Availability 35 % Reduction in Incidents

• Improved Remediation Times

Improve Manageability

• Global Alignment of Teams and Systems

• Platform Standardization

• Centralized Management

Improve operational efficiency

• Increased Performance

• Reduce Footprint 25% Reduction in Prod Clusters

• Resource Optimization

• Disaster Recovery

Increased Business Enablement

• Orchestration

• Real Time Reporting and Capacity Awareness

Align Initiatives with leadership Goals

Timeline of Virtualization Initiatives

Support RAMP Service Center Deployment

Datacenter Virtual Infrastructure

• 4 vCenter 5.1 Federated Instances

• 1500 VM ‘s Hosted across EMEA, SA, and NA

• Self Service / Multi Tennant Portal

• Site Recovery Manager for DR

• Cisco Nexus

• HP Converged Infrastructure

• Standardized Roles and Permissions per Technical Tier

vCenter Operations Architecture

• Data feed adapter instances

• Observed Service and Functions

• vCenter Ops Architecture & Infrastructure Components

• Hard Thresholds (Phase1)

• Dynamic Thresholds (Phase2)

• Custom Dashboards

• Automated Reporting

vCenter Orchestrator Architecture

• vCenter Orchestrator integration with vCenter Operations

• Integrated Monitoring and Alerting for Change Windows

• Automated Resource Tagging and Attribute Package Assignment

• Anomaly Reduction and Accuracy in Performance & Health Trending

Custom Dashboard: Executive

This is a custom dashboard we have for our executive leadership. It provides a high level view of our resources by tier. You will see the production physical resources on the left, the production virtual infrastructure in the center, and the QA infrastructure on the right. The bottom badges give a geographic reference to the same resources

Custom Dashboard: Service Center

This is another custom dashboard that provides the active alerts in the environment for our service center technicians to proactively monitor and address. The top pane is for production and QA resources which have the highest SLA’s. The the bottom pane shows the active alerts that are present in the Development and Test environments. Very simple ,yet easy to see what the active alerts are and to prioritize and assign them accordingly.

Custom Dashboard: Engineering

This is the most useful dashboard we have, it flows from left to right and top to bottom. In the top left pane you enter the resource in need of investigation or troubleshooting, then below on the left pane you select the specific metrics in question which then opens those badges in the center pane for correlation. Here you can generate another dash and share it with the app owner, server owner, or other stakeholders. On the right are the resource relationships and downhill effects of this resource anomaly

Benefits Gained & Lessons Learned

RESOURCE OPTIMIZATION • RESOURCE TUNING • CLUSTER RE-ARCHITECTURE • STANDARDIZATION AND OPTIMIZATION • CHASSIS INFRASTRUCTURE

ADJUSTMENTS

FUTURE PLANS • ENHANCED REPORTING • MANAGED SERVICES MODEL • DYNAMIC THRESHOLD INTEGRATION-

CURRENTLY TRENDING NOT ALERTING • FURTHER INTEGRATION OF

ORCHESTRATED WORKFLOWS • CONTINUED SERVICE CATALOG

OFFERINGS ( CAPACITY & DEPENDENCY MAPPINGS )

INCREASED MANAGEABILITY • INCIDENT REDUCTION AND IMPROVED

TIMES TO REMEDIATION • CENTRALIZED MANAGEMENT OF

SYSTEMS • ENHANCED ENVIRONMENT VISIBILITY,

TRENDING, AND HEALTH STATUS - VCOPS

LESSONS LEARNED • DEPENDENCY ON DATA FEED

QUALITY • FEEDING DATA FROM VC OPS INTO

OTHER SYSTEMS IS LIMITED • EMAIL FILTER RULES REQUIRE COMPLEX

CONFIGURATION FOR ALERT DELIVERY AND CONTENT

• API NEEDS FURTHER DEVELOPMENT • NEED TO HAVE WELL DEFINED SLA’S,

TIERS, AND RESOURCE REQUIREMENTS

Q & A

Thank you for attending this session, please contact me if you have any additional questions. Chris.Catano@CareFusion.com

CareFusion

– 35 % Reduction in Incidents

– 25 % Footprint Reduction in Production Clusters

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Other VMware Activities Related to This Session

HOL:

HOL-SDC-1301

Applied Cloud Operations

VCM5845

THANK YOU

Deploying vCenter Operations at Scale at AT&T

Chris Catano, CareFusion

Himanshu Kumar Singh, VMware

VCM5845

#VCM5845