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Public consulta-on, wikis & internal collabora-on Dr Mark Ellio7, Director, Collabforge Web 2.0 in Government Sydney, June 2009

Web2 Gov 09 Presentation Elliott

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Dr Mark Elliott's (Collabforge) presentation to the Web 2.0 in Government conference held in Sydney on Wednesday 24 June 2009.This presentation details how Collabforge worked with City of Melbourne to map the existing city planing process to develop a re-engineered process that leveraged collaboration and utilised cutting edge 'Web 2.0' solutions. Most notably, an open source wiki-based collaboration environment was developed in order to enable collaboration amongst the many City officers and stakeholders, as well as members of the general public during the public consultation period. The Future Melbourne project (www.futuremelbourne.com.au) recently won the Planning Institute of Australia (Victoria Division) Awards for Excellence, Local Government.

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Publicconsulta-on,wikis&internalcollabora-on

DrMarkEllio7,Director,CollabforgeWeb2.0inGovernmentSydney,June2009

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[FutureMelbournehome]

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DavidMayes,ManagerStrategicPlanningandSustainability

mandateforacollabora-vecityplan

inspiredbyWikipediaascollabora-veprocess

Collabforgemappedtheplanningprocess

re‐engineeredtheprocessforacollabora-veoutcome

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tradi-onalpublicconsulta-on

shiGawayfromexclusivefocuson

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Staywithinthebox.

Approved

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collabora-onismorecomplicatedthancommen-ng

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Critical to adequately assess, engage and address the state of the collaborative capacities & orientations that are native to the organisational culture.

PostImplementa-onReview‐Learnings Support for the collaborative process

Important to develop processes, behaviours & norms designed to compliment collaborative technologies & processes in conjunction with an organisation's objectives.

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Leverage the energy of tug-of-wars, but support with face-to-face collaborative facilitation.

PostImplementa-onReview‐Learnings Support for the collaborative process

Establishclaritywithregardtoeditorialoversightduringthecollabora?veprocess.

Establishprocess/normsregardingtheclosingofeditorialrevisionatendoffixed-meperiod.

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Many internal participants surveyed felt the did not have enough time to participate to the level they wanted to.

PostImplementa-onReview‐Learnings

Resourcing for staff in regard to time & availability to engage

Common shortfall: adding new tools & processes to already time-poor workers without commensurate resourcing.

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When interviewed, majority of internal participants found the wiki and effective tool for document collaboration:

• "the way of the future",• that it was easier to find, add and edit content than

with standard websites or the corporate intranet,• that increased buy-in and quality of input was

achieved from internal participants through use of the system, and

• that it had help bridge organisational silos through increased communication, sharing of ideas and information, and facilitating knowledge transfer.

PostImplementa-onReview‐SuccessesIdentifying & implementing leading

edge collaboration technology

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Participants also strongly agreed that the platform was appropriate for internal project collaboration:

• had advantages over email communication,• it was advantageous to use during external

presentations,• it was less costly that other project management

platforms, and• that its ongoing use would likely improve their

collaboration skills in general.

PostImplementa-onReview‐SuccessesIdentifying & implementing leading

edge collaboration technology

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engagement

resourcing

buy‐in

accessibility

user‐ledinnova-on

collabora-ononaglobalscale

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challenges

commonfears

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Youmeananyonecaneditmywork?!!

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Whoguaranteesquality?

communitymodera-on

FutureMelbourneTeam

CityofMelbourne

Stakeholders

Public

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dearsir/madame,iamsorrytofindaspellingmistakeinthethirdlastparagraph,secondline.thesecondwordismis‐spelledas'knoweldge'.pleasecheck.thankyouforyoura7en-on.withfaithfrom,johntam,chineseinhongkong.

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EDIT

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maybeneededforrarecasesofdisagreement

arbitra-on

expertinput

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riskanalysis

riskmanagementstrategies

daily,mul-levelmonitoringofeverysingleedit

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offensivecontribu-on

notasingleinstanceof

spam

off‐topic

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therearerisksbutthebenefitsfaroutweighthem

understandwhattheyare

beupfrontaboutthem

addressedthemthroughappropriatepoliciesandmonitoring

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localpostcodes

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femaletomaleregistrants

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agegroups

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pageviews

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publicedits

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“Couldthisbethebeginningofpar-cipatorygovernance?”

“KudosCityofMelbourne!A7en-onMelburnians:besuretohaveyoursayandtakeadvantageofthisexcellentsitesowhatyouthinkandfeelthecityshouldbelikeinthefutureisaccountedforinpolicydevelopment“

FutureMelbournecoveredon40+interna-onalblogs&websites

“It'snothardtoimaginewhyMelbournehasareputa-onasavibrantandprogressivecity”

“I'dlovetoseetheMayorofmycityonthefrontpageofawikiaskingforcontribu-ons!”

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onlinepublicorganisa-on

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onlinepublicorganisa-on

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Learnings

Buildit,&theywon’tnecessarilycome.

strategicdesign‐addressing&communica-ngmo-va-ons&incen-vesforpar-cipa-on

Web‐relevantpromo-onisamust!

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Learningscont.

Webcommuni-esforpar-cipatoryplanning&policydevelopmenttake(-me)&engergytocul-vate.

purpose‐builtWebcommuni-esarearesourcethatshouldbeprotectedasaninvestment

aninvestmentintotheorganisa-on’shumanresources*&*

yourcommunity’sdigitalliteracy

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Recycle‐communitymembersforotherprojects

Reduce‐theneedtostartfromscratch

Reuse‐theinputforotherini-a-ves

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Ci-zenInnova-on

inGovernment

Par-cipatoryDemocracy

(extendingrepresenta-vedemocracy)

NewCollabora-veTools&SocialProcesses

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needed:

thistypeofinnova-oncanhappenanywhere

commitment,courage&crea-vityonpartofeveryoneinvolved

awarenessofopportunity&interestonpartofprojectsponsor

experiencedprac--oners‐eitherinternallyorexternallysourced

naviga-ngvirtualcommunitydynamicsneedscareful,experta7en-on‐thisisakeyrisk

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Where is this all going?

How will it get there?

Who will get it there?

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theWeb(insomeformoranother)isheretostay

Selfevident:

Webdevelopmentisfast,cheap,easy&replicable

‐beitseman-c,mobile,ubiquitous...

‐thisputspowerinpeople’shands

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ifgovernmentatalllevelsdoesnotstepuptotheplate,&lead,

leadershipwillcomefromelsewhere

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whatdoesthis‘elsewhere’lookliketoyou?

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www.Collabforge.com

[email protected]

Twi7er:@MarkEllio7

Phone:+61421978501

DrMarkEllio7,Director,CollabforgeGov2.0inGovernmentSydney,June2009