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WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 0 SM withum.com Presented by: Withum Advisory Daniel Cohen-Dumani and Dale Tuttle Digital Transformation for Healthcare WEBINAR

Webinar: Digital Transformation for Healthcare

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Page 1: Webinar: Digital Transformation for Healthcare

WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 0SM

withum.com

Presented by:

Withum AdvisoryDaniel Cohen-Dumani and Dale Tuttle

Digital Transformation

for Healthcare

WEBINAR

Page 2: Webinar: Digital Transformation for Healthcare

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Housekeeping

Webinar is being recorded

45 minute session

15 minute Q&A session at the end

Slides and recording will be available afterwards

• Type your questions in the Question Box on the right side of your screen

Send in your questions!

digital.withum.com

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About Daniel

Daniel Cohen-Dumani@[email protected]

Partner,Market Leader

15+ years of Digital Transformation Expertise with Office 365, SharePoint and DynamicsSharePoint Visionary

Interests: Productivity in the Modern Workplace. Work 2.0

Started working with SharePoint when nobody could spell it

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About Dale

Dale [email protected]

Partner, Practice Leader

15+ years in IT ConsultingIT Executive

Interests: Successfully moving firms to the Cloud

I like airplanes.

Page 5: Webinar: Digital Transformation for Healthcare

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Digital Solutions

Transforming the Workplace in a Digital World

Withum Advisory

Data And Analytics

Provide insight, intelligence and enable machine learning

Management Advisory & Transaction Services

Advise CFO, CIO in Transformation, Innovation and Outsourcing

Application Modernization

Modernize operational systems (CRM, ERP)

Cybersecurity &

SOC Services

Protect, Assess and Certify

Develop Systems & Organization Control “SOC”

Page 6: Webinar: Digital Transformation for Healthcare

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Agenda

Defining Digital Transformation in Healthcare

• Proactively engage your patients

• Empowering your care teams with effective, efficient care coordination

• Optimize clinical and operational effectiveness

• Strengthen trust in technology with security and compliance

Common Healthcare Challenges

Future of Healthcare

digital.withum.com

Page 7: Webinar: Digital Transformation for Healthcare

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Fact: Healthcare is Rapidly Transforming

Page 8: Webinar: Digital Transformation for Healthcare

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Technology is Already Transforming the Delivery of Care

Mobile Social Cloud Big Data

2.7devices used by physicians,

on average, above and

beyond their multiuser

workstations

(IDC Health Insights.

December 2013)

49% of patients want access

to providers in new ways,

including online chatting

and texting

(PricewaterhouseCoopers.

December 2013)

50Xthe amount of Worldwide

healthcare data will exist

in 2020 than 2012

(Rock Health. September 2013)

74% of patients are comfortable

having their health records

in the cloud

(Frost & Sullivan. January 2014) HOSPITAL

Page 9: Webinar: Digital Transformation for Healthcare

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Defining

Digital

Transformatio

n

Driven by the rapid technology advances impacting every industry (not just healthcare)

Move from on-premise, separate applications towards integrated, cloud-based tools and services

Characterized by self-service tools, need to analyze immense amounts of data, and comprehensive online services for patients, caregivers, insurers, and regulators

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Pillars of Digital Transformation in Healthcare

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Health

ScenariosPopulation Health

More Efficient Access

Operational & Financial Efficiency

More Continuous Engagement

More Efficient Engagement Precision Health

Managing Devices & Facilities

Trusted Technology

Quality Improvement

ENGAGE

YOUR

PATIENTS

EMPOWER

YOUR CARE

TEAMS

TRANSFORM

THE CARE

CONTINUUM

Scenarios for Healthcare

Remote Patient Monitoring

OPTIMIZE YOUR

CLINICAL &

OPERATIONAL

EFFECTIVENESS

Virtual Care

Care Coordination

Care Team Collaboration

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Poll Number 1

What technology changes have you witnessed in healthcare in the last year? (check all that apply).

1. Physician moving to Electronic Health Records (Electronic Medical Record)

2. Use of web-based tools to engage directly with care providers (make appointments, engage directly with physician or other provider etc.)

3. Receive lab results via electronic means

Page 13: Webinar: Digital Transformation for Healthcare

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Common Healthcare Challenges

digital.withum.com

Page 14: Webinar: Digital Transformation for Healthcare

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Transformation Comes with Challenges

Page 15: Webinar: Digital Transformation for Healthcare

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Distilling Common Challenges

We Have Grouped These into Four Categories

1. Proactively engage your patients

2. Empowering your care teams with effective, efficient care coordination

3. Optimize clinical and operational effectiveness

4. Strengthen trust in technology with security and compliance

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Poll Number 2

What challenge do you feel is the most important regarding digital transformation for healthcare (please pick one).

1. Need to Proactively engage with patients

2. Empowering your care teams with effective, efficient care coordination

3. Optimize clinical and operational effectiveness

4. Strengthen trust in technology with security and compliance

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Proactively Engage Your Patients

Prevent readmissionsby reaching the patient with preventative care and healthcare updates at their convenience and improving the management of chronic conditions

Give patients self-service accesswith health data and personalized plans available anytime, anywhere through secure portals that provide a 360-degree view of patient wellness

Enable holistic, pervasive relationshipswhere patients can contact caregivers and receive personalized advice whenever and wherever they need it

Patient is NOT following

exercise plan.

Don’t forget

to exercise

today!

Glucose: 106 mg/dL

Treatment Plan

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Vitals Doctor

LIVE

Reminders

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Improving patient care and satisfaction

Peacehaven Nursing Home

“Person-centered care means doing everything we can to deliver a better

quality of life. We needed to focus on residents, but we spent hours each

week managing the paper trail.”

Madam Low Mui LangExecutive Director, Peacehaven

ObjectivesPeacehaven wanted to improve productivity, expand service opportunities, increase analytical capabilities and enhance patient care.

TacticsPeacehaven created a highly flexible resident information system leveraging workflow features with a Microsoft solution, and engineered a new, secure platform with external access.

Results• Cut admission times by 90%

• Increased the amount of time staff can spend with each resident

• Achieved better service satisfaction

• Improved staff productivity by 10%

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Empower Your Care Team with Effective,

Efficient Care Coordination

Increase care efficiency and collaborationby improving communication among care teams, providing real-time access to patient information, developing individualized care plans, and seamlessly involving patients in their care management

Improve caregiver decision-makingby providing risk assessment and recommendations from advanced analytics with a standard communication channel for all levels of the care team and patients

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Pharmacy

Analytics

PharmacyNurse

Home

Spend more time caring for your patientswith easy-to-use technology and connected patient devices that reduce time spent inputting, tracking and managing patient data

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Empowering care givers with cloud-based tools

St. Luke’s Health System

“Technology has to be invisible to the people who deliver care. It should be an

enabler, not a disabler. So by making the infrastructure and applications simpler to

use with Microsoft technologies, we are improving productivity. That means

physicians and clinical workers can focus their time on delivery of care."Brett TaylorInformation Technology Director, St. Luke’s Health System

ObjectivesSt. Luke's needed to improve collaboration and productivity of nearly 10,000 clinicians, doctors, and nurses -both inside and out of the office.

TacticsCreated a scalable architecture that consolidated 35 separate EMR systems into one, and deployed a Microsoft suite of cloud-based communication and collaboration services.

Results• Enabled clinicians to access patient

information and work applications from anywhere on any device

• Consolidated and streamline more than 1,000 different procedures from five different file share locations

• Provided senior leadership with a comprehensive view of project portfolio

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Poll Number 3

Is care optimization important to you? (please pick one)

1. Yes

2. Somewhat

3. No

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Optimize Clinical and Operational Effectiveness

Enhance patient outcomesby leveraging data on centralized systems with advanced analytics to identify and propagate best practices for individual patients and populations

Increase healthcare delivery efficiencyby analyzing and improving internal processes, ensuring that the right medicine and supplies are on hand and utilizing automated tools and systems to streamline operations and reduce costs

Proactively manage health trendswith social media and machine learning to predict and identify health risks and combat emerging outbreaks. Leverage

GOVERNMENT

INSURANCECOMPANIES

DEMOGRAPHICS

WEATHER

RESEARCH

010

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PATIENT X PERSONAL

TREATMENT PLANToday’s predicted risk of flu outbreak: HIGH

Patient YPatient X

Exercise today!

Patient Z

WARNINGFlu Risk

HISTORY

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Life-saving insights through improved data access

CHI Institute for Research and Innovation

“I am very familiar with all the toolsets used to support researchers, but I had

never seen anything like this. It is just what I’ve been saying we needed, the exact

product that would solve our data-querying problem for a broader scope of

clinical research.”Lela McFarlandNational Director for Clinical Data Research, CIRI

ObjectivesCatholic Health Initiatives Institute for Research and Innovation (CIRI) needed a way to sort through extensive, varied healthcare data to connect patients with potentially lifesaving clinical trials.

TacticsImplemented an app that allows nontechnical users to run queries into massive amounts of data stored on data warehouses, enabling quick and easy searching across many different types of EMRs.

Results• More powerful and efficient

healthcare data processing than previously possible

• Increased capacity for growing data sets

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Poll Number 4

Do you believe information security and privacy are hindering healthcare digital transformation?

1. Yes

2. Somewhat

3. No

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Strengthen Trust in Technology

with Security and Compliance

Rest assured data and systems are secureby using tools protected by powerful cybersecurity and threat defense to prevent confidential data loss and breaches

Demonstrate compliance more easilyby streamlining access to regulated information and simplifying the audit process

Maintain privacy and control and ensure records are in the right hands by granting appropriate access with a unified management approach

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Compliance

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Meet Your Compliance

Requirements

Compliance is one of the biggest challenges all healthcare organizations face.

HIPAA Business Associate Agreements establish responsible parties for implementation of physical, technical, and administrative safeguards.

Meets the breach notification requirements of HITECH, ISO 27001, Federal Information Security Management Act (FISMA), EU Safe Harbor, EU Model Clauses, and the Data Processing Agreement.

Global Data Protection Agreement (GPDR) compliance expected May 2018

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Establishing robust security and compliance

GE Healthcare

“With 24/7, cloud-based access to performance data from multiple areas of the

healthcare system, our customers can optimize equipment use, control costs, and

help enhance patient care and satisfaction.”

Jeanine BanksGM, Commercial Solutions, Cloud, GE Healthcare

ObjectivesGE Healthcare wanted to offer better insight and control over data to both improve efficiency and improve clinical care, while also protecting patient information and meeting increasingly challenging regulatory requirements.

TacticsGE Healthcare deployed medical applications for healthcare providers on HIPAA compliant virtual machines to meet stringent privacy and security requirements.

Results• Automated reporting to government

programs

• Lowered cost of software development with compliance built-in

• Enabled centralized software distribution and management

• Included strong security features

Page 32: Webinar: Digital Transformation for Healthcare

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The Future of HealthcareBIG DATA AND ARTIFICIAL INTELLIGENCE

digital.withum.com

Page 33: Webinar: Digital Transformation for Healthcare

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Surfacing Intelligence in Healthcare

Empower care teams

Optimize clinical operations

Engage patients in their health

EMERGENCY

OUTPATIENT

CLINIC

Pharmacy

Policy Audit

SECURITY &

COMPLIANCE

ENHANCEMENT

SECURITY &

COMPLIANCE

ENHANCEMENT

Policy Audit

EMPOWERED CARE

COORDINATION

Treatment Plan

TRANSFORMED CARE

CONTINUUM

TRANSFORMED CARE

CONTINUUM

EMPOWERED CARE

COORDINATION

PATIENT ENGAGEMENTPATIENT

ENGAGEMENT

TRANSFORMED CARE

CONTINUUM

Treatment Plan

Enhance security and compliance

OPERATIONS OPTIMIZATIONOPERATIONS

OPTIMIZATION

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Proactively Engage Your Patients

in Their Health

Reminders

Search Dr. Robbins

Schedule Appointment

Scheduling Search Dr. Robbins

Schedule Appointment

Scheduling

Glucose: 106 mg/dLGlucose: 106 mg/dL

Reminders

Don’t forget

to exercise

today!

Don’t forget

to exercise

today!

What is my current medication?”

Enable intelligent search to find providers and

schedule care appointments

Create digital assistants to give patients instant access

to their health information and care plans

Provide personalized care notifications and

recommend preventive actions

Page 35: Webinar: Digital Transformation for Healthcare

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Empower Your Care Team with

Effective, Efficient Care Coordination

001

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Care Plan

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PATIENT X PERSONAL HISTORY

Record

Now

00

1

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1

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10

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PATIENT X

PERSONAL HISTORY

RecordNow

ADJUST DOSAGE

LowGlucose

ADJUST DOSAGE

LowGlucose

Engage digital assistants to record and transcribe

patient history and chart notations

Enable intelligent tools to recommend next best

actions for individual care plans

Provide remote patient monitoring while applying

analytics to generate care team alerts

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Optimize Clinical and

Operational Effectiveness

010

00

0

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010

11

GOVERNMENT

INSURANCE COMPANIES

DEMOGRAPHICS

WEATHER

RESEARCH

HISTORY

Today’s predicted risk of flu outbreak: HIGH

Recommended Staff Assignment

GOVERNMENT

INSURANCE COMPANIES

DEMOGRAPHICS

WEATHER

RESEARCH

HISTORY

Recommended Staff

AssignmentToday’s predicted

risk of flu

outbreak:

HIGH

00

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XR-130Service Due

XR-130

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XR-130Service Due

Employ intelligent search models to track and predict

public health epidemics

Apply advanced analytics to identify chronic diseases,

prevent readmissions and drive efficient staff allocation

Enable connected devices to monitor condition

of critical care equipment and recommend

preventive maintenance

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Strengthen Trust in Technology

with Security and Compliance

ComplianceCompliance

Identify Confirmed

ACCESS GRANTED

Flagged Cases

Identify Confirmed

ACCESS GRANTED

Flagged Cases

Augment existing security authentication with

advanced facial and speech recognition

Employ advanced analytics and predictive models to

identify and prevent regulatory and compliance risks

Analyze and monitor enterprise-wide access logs

and flag suspicious cases for administrator review

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Transform Healthcare with Withum

Optimize clinical and operational effectiveness

Empower your care team with effective, efficient care coordination

Strengthen trust in technology with security and compliance

Proactively engage your patients

Information and Employee Portal

Team Communication Solutions

Dashboard and Data Analytics Solutions

Cloud Compliance and Migration

Advanced Analytics to track compliance

Process Automation with forms and workflows

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Healthcare Resources

Microsoft | Trust Center | Compliance The top 3 transformational healthcare industry trends

2017 Engage patients like they are VIPs, not just numbers at

the DMV Case Study: Healthcare Provider Chooses Office 365 to

Meet Compliance Needs, Boost Communications Forrester Total Economic Impact Study Office 365 for

Healthcare Organizations White Paper: The Mobile Professional in Healthcare:

Improving Care Team Collaboration and Performance Through Unified Communication and Collaboration

White Paper: Digital Transformation/Cybersecurity in Health

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Next Step

Learn more about Digital Transformation in Healthcare

Contact us today – we’re happy to chat!

Schedule a Free Consultation digital.withum.com/contact

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