Webinar: Gaining Control and Visibility of Your Virtualized Infrastructure

© 2010 Pepperweed Consulting.

Pepperweed ConsultingAn IT Integration Company

Gaining Control & Visibility of your Virtualized Infrastructure

Alex RyalsChief Technology OfficerPepperweed Consulting

September 15, 2010

Copyright © 2010 Pepperweed Consulting.

The promise of virtualization

Transform IT into an efficient and adaptive service provider

Rigid SiloedManually assembled services

Dynamic SharedTransparently assembled services


Virtualization adoption is spiralingAnd it’s changing the way your customers run their business

Source: 202009

Virtual Machine installed base projected to grow by 11x

Over half of all workloads will bedeployed in virtual environments by 2012


Virtualization is the new data centerAre you ready?

How do I operationalize Virtualization?

How do I scale my resources to achieve 100% Virtualization?

It saves IT money but

how does my LOB benefit?

What guarantee do I receive it will

perform better than what I have

now?

What are the risks?

CIOBusiness

viewpoint IT

viewpoint

What knowledge am I missing to ensure success?

Do I have the right combination of

process, tools, and people?

How do I know IT is ready to

support my application?

How do we drive significant CAPEX and OPEX savings without sacrificing agility?

Integrated physical and virtual service management is the answer!


Virtualization capability model

Capability phase

Valu

e t

o t

he e

nte

rpri

se

Infrastructureconsolidation

•Improved server, storage, network usage

•Lower power, cooling, floor space usage

Automation and standardization

•IT agility—scale up/down faster with defined building blocks

•Integrated physical and virtual management

•Best-practices and automation across all silos

Business-ready management•Self-service portals with service catalog

•Transparency across IT and cloud services

•Automated demand—scaling up/down

•Utility based pricing and chargebacks

Adoption becoming more business-centric


Today’s virtualization reality

DIVERSITYDifficult to deal with

CONTROLDifficult to manage and

MATURITYUnsure how to increase

• 79% are deploying on a heterogeneous virtualization base

• On average, companies have 11 different platforms, technologies, and vendors across heterogeneous hypervisors, storage, network, and clients• 50% use only the management tools provided by software vendors

• 67% have multiple departments for delivery & support

• 34% say they don’t have the skills they need

• 40% say they don’t have the resources to implement or expand

• Only 30% of companies are completely satisfied

Source: Virtualization and Management Trends, Forecasts, and Recommendations, Enterprise Management Associates Research Report, April 2008


Virtual Clients

ApplicationsMiddleware

Virtual Networks

Virtual Servers

Virtual Storage

Virtualization and HP Converged Management

Com

plianceD

ata Protection

Provisioning

Availability and P

erformance


HP Converged MonitoringMonitor service health across virtual & physical

Key challenges

• Visibility across virtual and physical infrastructure

• Virtualization tools not integrated into operational process

• Legacy management tools that do not support virtualized environments

What HP Business Service Management delivers

• Native discovery and dependence mapping of physical and virtual infrastructure with direct integration to VMWare Virtual Center

• Monitor availability and performance of servers, network and application components

• Easily retrieve metrics from all layers of the virtualization stack

• Accurate and fast problem detection and isolation and application diagnostics


HP Converged MonitoringPerformance optimization for virtualized environments

Key challenges

• Keeping mission-critical applications at peak performance in virtualized environments

• Predicting system behavior and performance under stress conditions

• Shorting time for incident diagnosis and resolution

What HP Performance Center delivers

• End-to-end application stress testing in hybrid physical/virtual environments

• Lowers the cost of distributed load testing

• Web based management with 24x7 access to shared testing infrastructure

• Quickly and accurately pinpoints the root cause of application performance problems


Pepperweed Operate Evolutionheterogeneous enterprise event management

Probes

Alerts andperformance

reports

HP SiteScope

server

HP SiteScope

server

HP Operations Manager server

HP Operations Manager server

HP Network

NodeManager

HP Network

NodeManager

Other event mgmt tool (e.g. SCOM, vCenter)

Other event mgmt tool (e.g. SCOM, vCenter)

HP Operations Manager consoles

HP Operations Manager consoles

xMatter’s AlarmPoint

(notification)

xMatter’s AlarmPoint

(notification)

HP Runtime Service Model

(UCMDB)

HP Runtime Service Model

(UCMDB)


• Single console for consolidated infrastructure events

• Service-based view of IT services and mapping of events to those services

• Execution of tools and automation to manage the IT infrastructure

• Real-time status of physical and virtual resources

Central, easy-to-use operator console


HP Smart Plug-Ins extend Operations Manager capabilities beyond

infrastructure

Businessapplication

Operating system

Database

Internetinfrastructure

Out-of-the-box coverage for many IT components used to support heterogeneous business processes. Additional 3rd parties SPIs are available from other partners


Best-in-class agent-based and agent-less operations management

• Consolidated operations• Agent-based and agent-less

monitoring managed from one central console

• Extended management footprint• Agent-less capabilities for broader

monitoring coverage and choice

• Tight integration• Forwarding of SiteScope alerts into

HP OM• SiteScope populates OM Service

Map• HP OM launches SiteScope tools

Integration with HP SiteScope

Systems with agent

Systems without agent

SitescopeOperations Manager

Manage from a single OM enterprise console

The industry‘s best combination of agent-based and agent-less management to better match your unique requirements


Integrated virtualization management

• Continuously monitor the virtual infrastructure, including parameters like: ESX Server swap space, disk space, host and guest physical resources

Management of heterogeneous and virtualized platforms

• Automatic Service Map Discovery and Maintenance

• Visualize your ESX Server and HyperV farms and their hosted virtual machines.

Single, common management console for physical and virtual infrastructure


Centralized fault event processing

no duplication of effort can see what the causal event is – whether real or virtual

15

OperationsManager console

OperationsManager console

Hypervisor

VM VM

websvr

websvr

Physical host 11

22

33

CPUoverload

VM CPU

timeout

11

22

33


Centralized performance event processing

16

hypervisor

VM VM

websvr

websvr

onlinechecki

n Operations Manager

Operations Manager

physical host

fast resolution time get the performance area cause much faster – whether application, virtual, or physical


Topology Based Event Correlation (TBEC)Changes the way operators interact with the event stream

Focus the right team on dealing with the event Eliminate duplication of effort and chasing false leads.

Cross domain issues manifest themselves with multiple events. If the system had the logic to separate out causes from symptoms, the event is immediately assigned to the right team that solves the problem and lets other groups

focus on what matters to the business.

Copyright © 2010 Pepperweed Consulting.18

TBEC: Causes and SymptomsPinpoint the cause - indication of causes and symptoms in

browser

Cause

Cause and Symptom

Symptom

Event Correlation is one of the big topics for 2010. The HP solution is unique and very

effective as it operates on infrastructure and impacted business services in the UCMDB that

are dynamically updated.

Copyright © 2010 Pepperweed Consulting.19

TBEC: Do proper assignments of problems

Cause

Cause and Symptom

Symptom

Storage team needs to fix this, NOT the database or Employee Self Service Application specialists

As soon as Storage experts works on his message, DB and app specialists see that someone is working on “their” events”


TBEC: Reduce event noiseMinimize distraction from operations experts

Reduction of events in browser: From three …

… to one: filtered browser just shows the causes

Simplified event view enables focus on what matters to the business


Proactive and real-time handling of incidents can drastically improve key IT business drivers

10.310.3On

Average

Months

Payback period on investment

Increase IT operations efficiency

IDC White Paper Sponsored by HP, "Determining the Return-on-Investment from deploying Consolidated Event and Performance Management“ & AlarmPoint Customer Analysis

17%17%IT support

staff productivity60%60%

Increase in number of users

supported per support engineer

34%34%reduction in downtime incidents

74%74%reduction in downtime

business cost

Cut downtime

Achieve rapidROI

85%85%reduction in response time

50%50%reduction in

time to resolution


Gaining Control & Visibility of your Virtualized Infrastructure

• Its important to understand that virtualization is not going away as Gartner predicts a drastic increase over the next several years.

• You need to develop a management strategy that encompasses both you virtual and physical infrastructure instead of silo’ed solutions

• The Pepperweed Operate Evolution solution combines a family of products which provide complete monitoring and management of your physical and virtual infrastructure along with common applications

• With HP Operations Manager, you can correlate your events from the virtual and physical infrastructure based on your discovered topology to give you true root cause events so your operators work on the right problem s quickly


Why is Discovery so important?

Pepperweed's Prescription for Operating a virtual/physical infrastructure

DDMa

DD

Mi

Virtu

aliz

atio

nSP

I

Server

Automation

uCM

DB

Operations

Manager

Insight Orchestration

SiteSco

pe

Service Mgr

Rel

ease

Ctrl

HP

Hardware

Non-HP

HardwareOMi

Netw

ork

Autom

ation

Each “Evolution” powered solution is packaged to…• Get you up and running fast

‒ Prebuilt integrations and configurations‒ Proven delivery steps and process

• Lower project risks‒ Bring together all of the pieces into a

single integrated architecture

• Minimize implementation & upgrade cost• Milestone driven implementation

• Drive faster organizational adoption‒ Integrated best practices and business

processes‒ Detailed training


Partners•HP BTO SW•VMware•xMatters (AlarmPoint)•KnowledgeBroker •Blue Elephant•Integrien

PartnerTechnology

Evolution IP•Delivery Kits•Custom Scripts•Integrations•Custom configurations•Best practices•Software

Enrichment

Pepperweed is an IT Integration Company

• HP Platinum Software partner

• Largest provider of HP Software Support

• 14 years of experience in over 2500+ implementations

• ITIL Foundation certified HP technical consultants

• 120 HP BTO software implementation/support certifications

• Cover the complete range of IT disciplineso ITAM, ITSM, ESM,

PPM, BSM, BSA

Services•Assessment•Design•Implementation•Integration•Testing•Training

Support•HP Level 1 & 2 Product Support•Expert Administration•Service Paks

People

PepperweedBTO

EvolutionSolutions


Questions & Answers

Next Webinar….

Deploying the Combined Virtual and Physical InfrastructureOctober 19, 2010 at 1pm EDTCheck www.pepperweed.com for details.

© 2010 Pepperweed Consulting.

Thank You For Your Participation

Pepperweed Consulting1603 Carmody CourtSewickley, PA 15143E: [email protected]: (888) 229-0145F: (412) 291-3014www.pepperweed.comhttp://twitter.com/PepperweedLLC