WHAT DO OUR CUSTOMERS

SAY ABOUT US?

NETWORK HOSPITALITY EDUCATION HEALTHCARE COMMUNICATIONS

WHAT DO OUR CUSTOMERS SAY ABOUT OUR COMMUNICATIONS SOLUTIONS

DISCOVER

OUR

CASE

STUDIES

Richer User Experience for the passengers

Significant reduction in international communication costs

Better Customer Service

A global call center allows significantly reduced costs

SAVINGS OF UP TO

50%

INCREASED

CUSTOMER SATISFACTION

This system can effectively save on communication costs, so charges for long-distance domestic calls are not made. In terms of international communications, it is possible to route the data to make international calls to Hong Kong and Japan, saving fifty percent of costs.

Yan Zhenhong, General Manager IT Solution, China Eastern Airlines

”

“

Business communications simplified across Makro’s 76 stores in Brazil

Reliable, quick and fast communication between all the sites

Improved communication between employees to make business easier

ROI IN ONLY

4 MONTHS

NO INTERNAL TELEPHONE COST

Paulo Rodrigues, IT Director, Makro Atacadista

The telephony costs for internal usage of Makro dropped to zero today. Our company has a network MPLS (Multiprotocol Label Switching) that is integrated and centrally managed. Besides, any extension that connects to another within our network, pays nothing for it. The quality of calls also improved a lot, provided us a simplifed integration and gave us news features, once that we have thousands of extensions in our branch offices throughout the country. ”

“

Sahara Computers upgrade communications solution with OpenTouch

Mobility of users was made possible allowing an increase in productivity and reachability

CONVERGED

SOLUTION CENTRALISED BY OPENTOUCH

SIMPLIFIED

COMMUNICATIONS

IMPROVED

COLLABORATION

SUPPORTED

NEW APPLICATIONS AND SERVICES

REDUCING

THE CUSTOMER RESPONSE TIME

“ Sahara Computers has extensive network of

branches and dealers and we needed a partner who can provide us hassle free connectivity, Alcatel-Lucent network system provided us the customized solution which didn’t need too many people to manage. We are now availing their services for our

group companies too.

Saurabh Aggarwal, IT Manager, Sahara Computers

”

WHAT DO OUR CUSTOMERS SAY ABOUT OUR NETWORK SOLUTIONS

DISCOVER

OUR

CASE

STUDIES

A cutting edge Cloud Service Delivery Platform

HIGH PERFORMANCE

HIGHLY SCALABLE ARCHITECTURE

Low latency supports customer applications on virtual infrastructure

Redundant hardware architecture maximises uptime

Service Aware Manager enables common, end-to-end service management and total network visibility

SUPPORT RAPID GROWTH

Infoplex has made a significant investment in a best-of-

breed, state-of-the-art delivery platform for our private cloud services. Alcatel-Lucent was the clear choice for the networking component of the platform and we are very pleased with the performance and reliability of the OmniSwitch 6900 and 7750SR-12 solution.

Aakash Gandhi, CTO, Infoplex Pty Ltd.

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High performance, secure and redundant Networks

INCREASED EFFICIENCY

DECREASED COSTS

ADVANCED CUSTOMER SERVICE Integration of multimedia content

Integration of all the systems needed to operate an airport, such as self check-in, security control…

ICT service requirements, both internally and for suppliers present at the airport

For both our PBX and data network needs, we were convinced by Alcatel-Lucent’s solutions. In addition, economically–speaking, these solutions were far ahead of other possible vendors.

Dr. Ulrich Kramer Head of IT, Dresden International Airport

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A school makes future preparations with efficient network solutions

5 000 STUDENTS 70 NATIONALITIES

IMPROVE RELIABILITY AND STABILITY

Better network performance Faster network backup time Greater network capacity

Investment protection by an architecture helping to eliminate upgrades for the foreseeable future

With the increased capacity and performance provided by Alcatel-Lucent there is one thing that we can be sure of: that we’ll be ready for the future, and without making any other significant new investments.

Jimmy Khern, College Infrastructure Manager , United World College of South East Asia

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WHAT DO OUR CUSTOMERS SAY ABOUT OUR HOSPITALITY SOLUTIONS

CUSTOMER

CASE

STUDIES

Improve guest experience and faster emergency response times

PERSONALIZED SERVICES FOR EACH BEDROOM

IMMEDIATE EMERGENCY CALL NOTIFICATIONS

Improved guest expectation by proposing personalizable room features

Improved guest management

Cost reduction by centralizing the call center for online reservations

One of the unexpected benefits of the ENS E911 was the admin console. Both the security directors at Hotel Bel-Air and Beverly Hills Hotel, really enjoyed seeing the reaction and the awareness and the accountability that was provided to them when they accessed the different reporting tools of the admin console.

Adam Jones, IT Director, Dorchester Collection Hotels, California

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Highly reliable, scalable voice and data solution for guests and staff

RELIABLE SECURE

SIGNIFICANT REDUCTION IN MOBILE COSTS

MINIMIZING OPERATING EXPENSES

Provide easy-to-manage infrastructure, minimizing network overheads, both operational and maintenance

Implement robust infrastructure capable of supporting diverse requirements for future expansion

HIGH-PERFORMING INFRA-STRUCTURE

Alcatel-Lucent solutions give us exactly what we need; great reliability, low operating expenses, intuitive functionality and the flexibility to rapidly adapt the infrastructure to meet the changing needs of our business. I will tell anyone who asks: ‘we definitely made the right choice in partnering with Alcatel-Lucent!

Fabio Vasquez IT Manager, Trump Panama Hotel

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WHAT DO OUR CUSTOMERS SAY ABOUT OUR EDUCATION SOLUTIONS

CUSTOMER

CASE

STUDIES

The largest U.S. University transforms its network system

FASTER DOWNLOADS

LESS LATENCY

SUPPORT « BYOD »

LESS BACKUP TIME Introduce more services like video,

unified communications, security IP cameras, high definition TV in the network

Many backbone, server and border router connections will be upgraded to 10Gbps

CSU’s IT network project is a long-term investment strategy, not just a reaction to current budget issues. Alcatel-Lucent equipment provides a simple yet flexible and eco-friendly design using a small number of platforms in diverse roles to maximize best practices across our campuses.

Michel Davidoff, Director Cyber infrastructure CSU, Chancellor’s Office

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High performing and reliable campus network

24/7 CENTRALIZEDNETWORK SERVICE

REDUCED NETWORK OUTSOURCING SERVICE COST

High reliability and high performance for the whole campus

Centralization of all access network enabled the simplified, effective network management

High scalability protects the investment for further expansion

We really like Alcatel-Lucent’s new generation network infrastructure solution. Since its deployment, we no longer worry about possible client’s complaint about failure, low performance, or high-cost maintenance fee for aged products. As well as the products, Alcatel-Lucent Enterprise performs outstanding work to support us.

J. M. Ahn, IT Infrastructure Team General Manager, Dongseo University

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WHAT DO OUR CUSTOMERS SAY ABOUT OUR HEALTHCARE SOLUTIONS

CUSTOMER

CASE

STUDIES

http://www.sevenhillshospital.com/mumbai/index.html

A highly reliable and flexible infrastructure providing new hospital services.

PROVIDE INVESTMENT PROTECTION

IMPROVE TEAM EFFICIENCY

GREAT ROI

To be compliant with government healthcare legislative requirements

Mobile access to clinical data in a fast, reliable and secure way that ensures the integrity of patient data whether it is main hospital or remote sub-acute facilities

Alcatel-Lucent delivers three compelling elements: the equipment performs exceptionally well, it’s really easy to manage, and it is much, much more cost-effective than any other manufacturer.

Dave Hunt, Manager of Operations and Service Support, Clark Memorial Hospital

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Innovative patient care services supported by a new data infrastructure.

ELECTRONIC

PATIENT RECORDS AND AUTOMATED

PRESCRIPTIONS

INVESTMENT

PRESERVATION FOR FUTURE EXPANSION

IMPROVE

PATIENT EXPERIENCE

Introduce presence notification for medical staff and computerized medical records and prescription dosage

Create IP network capable of supporting existing capacity and scaling to future growth expectations

Allow introduction of new entertainment systems for patients, including iPads

The network is fundamental to our future plans. Everything is built on it, so it needs to be open. Getting rid of the emphasis on the device, as long as it connects to the network, makes us far more future-proofed.

Dr Dirk Lambrechts, CIO and CFO, Europe Hospitals

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enterprise.alcatel-lucent.com