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My presentation to the 2012 50 Best Managed companies in Canada conference, on employee engagement. Please contact me if you want to learn more or have me take you through the presentation.
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Douglas Reid
[email protected] reidthis.ca
@douglasreid
Beyond Employee Engagement
Genera4ng real a5en4on, focus and produc4vity
Objec8ves • Engagement today and advantage • Priori4es for a5en4on, improvement
How we’ll not do this
Engagement: Individual discre8onary effort
Urgency Focus Intensity Enthusiasm Persistence Proac4vity Role Expansion Adaptability
What engagement isn’t…
“What do I have to say to get them to be more interested in their work, or even just do what they’re told, and like it, without complaining?”
It also isn’t “happiness”.
Engagement is a necessary but not sufficient condi4on for survival and growth. Engagement does predict greater resilience. Engagement makes a claim on scarce resources, hence best approached from perspec4ves of op8mality and efficiency.
A compe44ve differen8ator
Engagement makes you more relevant to the future…
Customer willingness to pay
Cost of deliv
ering
what the cus
tomer buys
What outcomes
you’re being hired to create
Implementa8on happen primarily by changing the alloca8on of resources consistent with objec8ves
Any non-‐human asset of an organiza3on that a manager can deploy
Brands, equipment, IP, licenses, machinery, informa4on, etc.
Money
People Skills
Time Dura3on, sequence and project choices to which you apply the money and people that you have
Targets
Resources
Strategy
DOING DIFFERENTLY WITH LESS
What’s working for you now?
GeYng to We
The power of We
“Culture is the byproduct of consistent behaviour.” ReWork Fried & Hansson
Compe44ve/exclusion Distrust / judging Stagnant / limi4ng Withholding / silos Compe4ng / persuading Dictate / control Compliance / resistance
Community / inclusion Trust / respect / apprecia4on Growth / possibili4es / expanding Sharing / exploring Wondering / innova4ng Encouraging / developing Spirit / commitment / crea4ng
Co-‐crea8ng Humanizing Op8mizing Interac8ng Catalyzing Expressing Synchronizing
How We-‐Centric is Your Culture?
Source: Glaser, Crea3ng We
Reciprocity Connec4vity Transparency Balance Courage
Having desired results (value) Managing what happens (control) Establishing what’s real (truth)
Equity Achievement Camaraderie
Autonomy Mastery Purpose
Choice
Competence
Meaningfulness
Progress
GeQng There…
20 10
You can’t achieve anything worthwhile through things that you do “reasonably well, most of the 4me.”
The essen8al ques4ons of strategy are: • Which of our habits are we really
prepared to change, permanently and forever?
• Which lifestyle changes are we really prepared to make?
• What issues are we really ready to tackle?
There is no benefit in claiming to pursue a goal that everyone can tell you don’t have the guts to pursue.
You are here.""
Where do you want to go next?"
Thank you!
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