BTEC Hospitality Travel and Tourism Unit 9

Planning Trips

How this unit will be assessedFor a PASS:P1

Use travel and tourism sources information that you will be given

P2Identify the different parts of holiday itineraries and match these to different types of customers.

P3Plan and cost 3 itineraries to meet the needs to specific customers.

P4 Produce 3 itineraries to meet the needs of particular customers.

For a MERIT:M1

Get some of your information on your own.M2

Plan and cost 3 itineraries to meet the needs of a range of customers.M3

Produce and present 3 itineraries that meet the needs of a range of customers and that are clear and easy to understand.

For a DISTINCTION:D1

Explain how the 3 itineraries meet the needs of a range of customers.D2

Produce and present 3 detailed itineraries that are clearly presented in a way that the customer will understand.

Customers Holiday Needs P3

Family of 5.

2 adults in 30’s.

3 children between 1 and 9.

A group from a special school of 15 physically disabled children and their teachers.

A business woman travelling to New York for 4 days for work.

A resort with childcare facilities

Self catering facilitiesEntertainment for

all ages

Activities such

as swimming

Accommodation adapted for wheelchair users

Low cost travel and accommodation

Internet access in the hotel room

Suitable flight timings to arrive in time

for meetingsA hotel with a restaurant

Customer NeedsP2 RANK ORDER

1 or 2.

Family of 5.

2 adults in 30’s.

3 children between 1 and 9.

Entertainment for all ages.

Childcare facilities.

A group from a special school of 15 physically disabled children and their teachers.

Activities such as swimming.

Accommodation adapted for wheel chair users.

A business woman travelling to New York for 4 days for work.

A hotel room with internet access.

A hotel with a restaurant.

Holiday Itineraries P3/P4Using the website you have been given fill in the pro-forma below to show an example of a holiday itinerary.

Date:

Travel Arrangements:

Cost____

Accommodation:

Cost____

Excursions and activities:Cost____

Local Information: e.g. climate, customs, food

Total Costs:

HolidayBiz ActivityInstructions:

1. Access the website – www.channel4.com/learning2. Select GCSEASE and the open leisure and tourism resource

(Username: sydenham. Password: pooleys)3. Select ‘interactive’.4. Select holiday maker – play.5. Select ‘how to play’ and read then instructions. 6. Select ‘clients’ and click on ‘Allens’ read about them and then

click on the ‘database’. Browse through the different holiday types 1-10 and look at the information on accommodation, descriptions etc. Decide which holiday is most suitable.

7. You can click on the ‘Travel God’ for tips if you get stuck.8. Record all your decisions on the table (holidaybiz in the

resources area).

Itinerary for the Girl’s Weekend Hen TripP1,P3/4

1. Use these headings to make your itinerary but you can choose how to present it – think about how to make it clear and attractive to your customers.

Destination Travel (return) Accommodation Activities Added extras (e.g. meals)2. Your itinerary will need to include the costs for each part.3. You can use the following websites:www.henheaven.co.ukwww.redsevernleisure.co.ukwww.hens.org

Assignment

Follow the instructions carefully so that you can achieve a Pass, Merit or Distinction in this unit.

1. Look carefully at the 4 case studies on the next slide and choose 3 to prepare your itineraries for.

2. Look at the itinerary requirements and make sure that you understand all of this.

3. Open and save a new document where you can record and keep all your ideas and research as you plan each of the 3 holiday itineraries.

4. Use the sources suggested in slide 10 and some of your own too to research all of the areas in the itinerary. P1

5. Prepare your 3 itineraries and present them in a way that is clear and suitable for the customer. P2, P3

6. Present your itineraries to the class. P4

Itinerary P2Each of your 3 itineraries will need to include all of the following

information. Budget Date Time available Type of customer and their nationality Number of customers Purpose of visit Arrival and dept points Special requirements Customer preferences Experiences and special circumstances Transport Accommodation Activities Schedules Services provided Optional extras Additional info (e.g. climate, customs, visas etc), Costs (discounts, supplements, taxes, total, deposit required, due date). You must have timings – check in, departure, arrival, duration (local and UK) Suppliers Any additional info e.g. health and safety

Case Study 1 – The Johnson Family

The Johnson’s live in Brockley. Mr and Mrs Johnson have three children David

15, Keisha12 and Shamelle10. Their middle child Keisha has muscular dystrophy

and uses a wheelchair. They have not been on holiday for three years. They

really want to go away this year but they all want different things. Mr and Mrs

Johnson want to go somewhere that will not take more than six hours to get too.

Mrs Johnson hates flying. David is very sporty and likes to be active and

Shamelle likes to go horse riding and being with animals. They don’t have a car.

They want to go for one week and stay somewhere which will have wheel chair

access for Keisha. Keisha likes the idea of a swimming pool. They like to cook

their own meals so would prefer self catering. As they have not been on holiday

for a while they have saved two thousand pounds which they are happy to spend

on the right holiday. They want to go in May. Useful websites for families with disabled children www.calvert-trust.org.uk www.tourismforall.info www.disabledholidaydirectory.co.uk www.disability .net

Case Study 2: Clive Bell & Gill Kelly, Aston age3 and Bailey Age 6

Clive is a professional footballer and he and his family want to go on a relaxing holiday to Florida. They want to go at Easter when the children are on their school holidays. The children are desperate to go to Disneyland and Gill wants to go on a Disney cruise as well. They live in Birmingham and want to fly from there. They are planning to go for three weeks. They would like to arrange for a transfer in a limousine to their accommodation in Florida. Clive loves to play golf and wants to have information about any nearby clubs. They don’t mind what they pay as long as they are getting the very best on offer. Gill Kelly wants to know what the weather in Florida will be like at that time of year

 Can you organise these wealthy, but fussy customers a holiday to remember?www.Disneyland.co.ukwww.virgin-atlantic.comwww.floridagolfguide.com www.bbc.co.uk/weather/ www.familyonetransportation.com 

Case Study 3: Sharon Grant and her 10 friends

Sharon is getting married soon to her fiancé Dane. She is getting married in June. She wants to have a really fantastic hen night with her friends. Dane is going to Amsterdam with his friends for his stag night. Sharon and her friends live near Brighton they want a whole weekend to do a number of things. They want to do some shopping and have a good night out. They also want to do something different like rally driving.

 Sharon does not have a lot of money to spend because she has saved most of it for her wedding, so she is on a tight budget. They want to spend the nights staying in a hotel if they can.

 Can you organise a fun weekend away for Sharon and her ten friends? www.henheaven.co.ukwww.redsevenleisure.co.ukwww.hens.org 

Case Study4: Frank Blair

  Frank Blair is fifty-six. He is still working. He has recently lost his partner who he was with for twenty years. He is feeling very lonely and his friends have suggested that he comes to visit them in Spain. They have an apartment in Marbella and they think it would be great for Frank to come for a couple of weeks to see their new apartment and explore the surrounding countryside.  

Frank is used to his partner organising their holiday arrangement so this will be the first time he has travelled on his own. Frank does not drive. He lives in Croydon and would like to get a flight from Gatwick airport to Malaga airport in Spain. He will need to catch the train to the airport. His friends will pick him up from Malaga and take him to their apartment.

Frank will need to exchange his money. He is not very confident about using Euro’s. He would also like some information about local sight seeing tours. He has a thousand pounds to spend and four hundred pounds to change into euros.

Can you organise a trip for Frank to cheer him up?   Www. Easyjet.com www.gatwickexpress.co.uk

Sources of Information P1 Websites that support the development of this unit include: www.ba.com British Airways www.easyjet.com EasyJet www.eurolines.com Eurolines UK Limited www.eurostar.co.uk Eurostar www.expedia.co.uk Expedia www.fco.gov.uk/travel Foreign and Commonwealth Office www.hertz.com Hertz www.nationalexpress.co.uk National Express www.nationalrail.com National Rail www.six-continents.com InterContinental Hotels Group www.trailfinders.com Trailfinders www.travelinn.co.uk Travel Inn www.uk.mytravel.com MyTravel Group plc www.virgin-atlantic.com Virgin Atlantic Airways www.wallacearnold.com Wallace Arnold Holidays

Key Skills Opportunities

Application of Number – costing itineraries ICT – researching using internet, Using

Powerpoint and word to produce and present itinerary

Communication – presenting information in an appropriate way