Our  Story  

Who  we  are?  

Car  Hire  Labs  provides  you  simple,  fast  and  smooth  car  booking  experience  -­‐  online  or  from  mobile  phone.  

•  Car  Hire  Labs  is  Car  Rental  broker  headquartered  in  Switzerland.    

•  We  also  have  our  offices  in  London  and  Tallinn.    

•  In  cooperaGon  with  our  partners  (car  rental  companies),  we  test  new  technologies,  business  models  and  innovaGve  soluGons  with  the  aim  to  make  car  rental  reservaGon  process  easier,  faster,  more  comfortable  and  efficient.  

Who  we  are?  

•  Car  Hire  Labs  serves  value  minded  customer  and  we  are  really  focused  on  providing  the  best  service  possible.    

•  For  that  we  have  excellent  mulG-­‐naGonal  customer  service  team.    

•  Our  service  is  available  24/7    through  our    website  and  mobile  app.    

•  Our  aim  is    to  provide  customers  with  CARe  and  excellent  service.    

•  Car  Hire  Labs  is  not  just  offering  a  rental  car  with  great  prices  but  the  main  focus  is  on  providing  outstanding  customer  support  throughout  the  car  rental  booking  process.  

Who  we  are?  

•  Car  Hire  Labs  is  also  technology  led  -­‐  we  use  very  high  quality  and  innovaGve  soSware  soluGons  in  order  to  enhance  user  experience.  For  that  we  have  a  partner  -­‐  Titanium  Systems.    

Who  we  are?  

How  are  we  different  from  others  ?    

Car  Hire  Labs  has  naGve  speaker  assistance  in  most  spoken  languages  of  the  world.    

Car  Hire  Labs  provides  the  best  service  before,  during  and  aSer  the  car  rental  booking  process.    

   

Car  Hire  Labs  understands  that  car  rental  is  a  service,  which  is  connected  to  leisure,  memories  and  emoGons.  “We  believe  our  service  doesn't  stop  when  the  booking  

is  complete”  

“We  understand  and  meet  cross-­‐cultural  needs”  

Our  source  markets  

United  Kingdom  

South  Korea  

Japan  

Italy  

Germany  

Spain  

France  

How  can  people  receive  our  service  ?  Car  Hire  Labs  service  will  be  offered  through  the  Website,  where  customers  can  complete  the  booking.  Customers  can  also  book  a  car  through  Car  Hire  Labs  iOS  App  (for  iPhone  and  iPads,  Android  app  in  development).  One  important  channel  for  providing  the  service  is  also  the  Call  Center.  

Website  Mobile  App  (iOS)  Call  Center  Affiliate  

Car  Hire  Labs  believes  that  strong  long  term  relaGonships  with  its  partners  are  essenGal  for  the  success.  Our  partners  at  the  moment  include:  

 

Partnership  

We  search  out  quality  suppliers  with  an  aim  to  form  a  partnership  based  on  shared  knowledge  and  goals  to  grow  market  share  and  retain  customer  loyalty    

•  PPC  –  EffecGve  paid  search  campaigns  

•  Affiliate  programs  •  Our  Call  Centre  -­‐  we  believe  our  staff  are  our  strongest  markeGng  tool.  

•  Excellent  customer  service  =  customer  saGsfacGon  =  word  of  mouth  adverGsing.  

 

How  do  we  market  our  service  ?  

Sponsorships  with  professional  car  racers  

At  the  moment  we  are  sponsoring:  Patrick  Kujola,  Kevin  Korjus,  Priit  

Järvloo    

Car  Hire  Logos  are  placed  on  the  cars  as  well  as  on  the  clothing  of  the  racers.  

Very  acGve  on  different  social  media  pla_orms.  We  have  are  running  different  social  media  pla_orms    in  different  languages  including  content  relevant  for  each  market.