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Presentation from Phil Clot given at the ConnectingHR Unconference at the Spring on Wednesday the 16th May 2012.
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…you believe that values and culture lay at the centre of all social cohesion?
…you believe that every decision you make during your life is based on values?
Please raise your hand if...
The purpose of our lives is to be happy
~ Dalai Lama
Happiness is the extent to which we live in love, as opposed to living in fear.
~ Phil Clothier
Shame
Hatred Blame
Lying ManipulaFon
Trust
Compassion
Forgiveness Courage
Joy
Iceland 2008
1200 CiFzens + 300 Government, NGOs & InsFtuFon Leaders + 500 Volunteers Themes: EducaFon, Economy, Equal rights, Family, Environment, Public administraFon, Welfare, Sustainability
How were we able to predict this?
Maslow’s Needs to Barre[’s Consciousness
Know and Understand
Physiological
Safety
Love & Belonging
Self-esteem Abraham Maslow
Know and Understand
N e e d s C o n s c i o u s n e s s
Self-Actualization
Richard Barrett
OrganisaFon A Current Culture
OrganisaFon B Current Culture
Value client saFsfacFon making a difference integrity teamwork humor/fun quality ethics financial stability
Level 2 6 5 4 5 3 7 1
Value blame short term focus internal compeFFon buck passing risk averse customer saFsfacFon informaFon hoarding profit
Level 2 1 2 3 1 2 2 1
A tale of two companies
Service
Making a Difference
Internal Cohesion
Transformation
Self-Esteem
Relationship
Survival
Cultural Entropy Percentage of fear, dysfuncFon, negaFve and destrucFve energy in the human system
40% = Crisis
10% = Healthy
“I do not have enough. I am not loved enough. I am not enough.”
The sum of all human fears in one single tweet
63 Characters
being the best accountability client satisfaction honesty teamwork achievement brand image excellence staff engagement trust
long hours (L) being the best cost reduction poor communication (L) client first bureaucracy (L) confusion (L) arrogance (L) hierarchy (L) results orientation silo mentality (L)
Executive Team Current Culture
Employees Current Culture
Cultural EvoluFon Begins with Personal EvoluFon
Leaders create the culture
power (L) 11 Level 3
blame (L) 10 Level 2
demanding (L) 10 Level 2
manipulative (L) 10 Level 2
experience 9 Level 3
controlling (L) 8 Level 1
arrogant (L) 7 Level 3
authoritarian (L) 6 Level 1
exploitative (L) 6 Level 1
ruthless (L) 6 Level 1
1. short-term focus (L) 13 Level 1
2. blame (L) 11 Level 2
3. manipulation (L) 10 Level 2
4. caution (L) 7 Level 1
5. cynicism (L) 7 Level 3
6. bureaucracy (L) 6 Level 3
7. control (L) 6 Level 1
8. cost reduction 5 Level 1
9. empire building (L) 5 Level 2
10. image (L) 5 Level 3
11. long hours (L) 5 Level 3
Leaders Values
PL = 1-‐9 | IRO (P) = 1-‐0-‐0 | IRO (L) = 1-‐8-‐0
Current Culture
PL= 1-‐10 | IROS (P)= 0-‐0-‐1-‐0 | IROS (L)= 2-‐4-‐4-‐0
Cultural Entropy 38% Personal Entropy 64%
Leaders create the culture
continuous learning 11 Level 4
generosity 11 Level 5
commitment 10 Level 5
positive attitude 10 Level 5
vision 10 Level 7
ambitious 9 Level 3
making a difference 8 Level 6
results orientation 8 Level 3
honesty 7 Level 5
integrity 7 Level 5
intuition 7 Level 6
leadership developer 7 Level 6
1. customer satisfaction 16 Level 2
2. commitment 11 Level 5
3. continuous learning 11 Level 4
4. making a difference 11 Level 6
5. global perspective 9 Level 3
6. mentoring 9 Level 6
7. enthusiasm 8 Level 5
8. leadership development 8 Level 6
9. integrity 7 Level 5
10. open communication 7 Level 2
11. optimism 7 Level 5
12. shared values 7 Level 5
Current Culture
PL= 12-0 | IROS (P)= 4-2-5-1 | IROS (L)= 0-0-0-0
Leaders Values
PL = 12-0 | IRO (P) = 9-1-2 | IRO (L) = 0-0-0
Cultural Evolution Begins with Personal Evolution
Cultural Entropy 7% Personal Entropy 9%
Entropy 11% Entropy 25% Entropy 19% Entropy 17% cost-‐consciousness profit accountability community client-‐driven process-‐driven bureaucracy (L) results orientaFon client sa2sfac2on silo mentality (L)
Year 1
cost-‐consciousness accountability client-‐driven client sa2sfac2on results orientaFon performance driven profit bureaucracy (L) teamwork Community focus
client-‐driven accountability client sa2sfac2on cost-‐consciousness community focus performance driven profit achievement being the best results orientaFon
Year 2 Year 3 Year 7
accountability client-‐driven client sa2sfac2on brand reputaFon achievement teamwork environmental
awareness commitment being the best cost-‐consciousness
TransformaFon!!!
family caring honesty responsibility humor/ fun accountability respect positive attitude integrity friendship
caring family humor/ fun honesty friendship responsibility compassion respect accountability positive attitude
Democrat Personal Values
Republican Personal Values
Personal dialogue
Workplace dialogue
Community dialogue
National dialogue
Global dialogue
We are all part of the bigger whole
How do you transform a ….. ?
Take a stand from a place of
love
blame bureaucracy wasted resources corrupFon materialisFc uncertainty about the future conflict/ aggression crime/ violence unemployment short-‐term focus
conFnuous improvement environmental protecFon strict moral/religious codes poliFcal rights educaFon nature conservancy shared vision informaFon availability shared values contentment social jusFce
freedom of speech educaFonal opportuniFes prosperity democraFc process financial stability personal freedom human rights tradiFon bureaucracy materialisFc
Country A Country C Country B
Guess the country?
blame bureaucracy wasted resources corrupFon materialisFc uncertainty about the future conflict/ aggression crime/ violence unemployment short-‐term focus
conFnuous improvement environmental protecFon strict moral/religious codes poliFcal rights educaFon nature conservancy shared vision informaFon availability shared values contentment social jusFce
freedom of speech educaFonal opportuniFes prosperity democraFc process financial stability personal freedom human rights tradiFon bureaucracy materialisFc
Country A Country C Country B
