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DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12

Greetings Diploma Plus, Inc. partners. As a practice, we ask students, staff and school partners to be reflective about their work so that there is continual improvement. We strive to do the same internally. We invite you to give input on the quality and effectiveness of services Diploma Plus has provided to your school. In making your assessment, please think back on services provided over this school year (2011­12).  Thank you for joining us on our journey to create environments and systems that support the success for students who need us most.  Directions: for each of the service quality dimensions below, please indicate the number that best approximates your assessment. For the open­ended questions, please use as much space as you need to answer.  All responses are anonymous. There is no way to track an individual person and their response. Please answer all questions as honestly as you see fit. 

1. Who are you?

2. In your opinion, how effective is the support Diploma Plus provides in helping your school in the following areas?

 1. Diploma Plus Customer Satisfaction

*What school are you affiliated with? What is your role?

Please tell us about our relationship:

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*

Very Effective Somewhat EffectiveNeither Effective nor 

IneffectiveSomewhat Ineffective

Very Ineffective

Preparing scholars to successfully transition to post­secondary education and/or careers?

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Implementing a competency­based system?

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Positively impacting student achievement and outcomes?

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Positively impacting your school’s operations?

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Creating and fostering a respectful and welcoming community for everyone?

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Other (please specify) 

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DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-123. Which of the Diploma Plus Four Essentials do you feel is best implemented by your

school?

4. Which Four Essential does your school need the most help with in terms of implementation?

5. Overall, how effective is the support Diploma Plus provides?

6. How confident would you be explaining the Diploma Plus model to a friend or colleague?

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*

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Performance­Based System 

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Supportive School Culture 

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Future Focus 

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Effective Supports 

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I don't know. 

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Performance­Based System 

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Supportive School Culture 

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Future Focus 

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Effective Supports 

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I don't know. 

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Very Effective 

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Somewhat Effective 

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Neither Effective nor Ineffective 

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Somewhat Ineffective 

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Very Ineffective 

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Very Confident 

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Somewhat Confident 

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Neither Confident nor Unsure 

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Somewhat Unsure 

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Very Unsure 

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DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-127. What DP service has been most effective and why?

 

8. What DP service has been least effective and why?

 

For each of the service quality dimensions below, please indicate the number that best approximates your assessment. For the open­ended questions, please use as much space as you need to answer. 

1. If asked, how easily could you describe the roles of a Diploma Plus Network Manager and Coach?

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 2. Network and Coaching Support

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2. How effective are:*Very Effective

Somewhat Effective

Neither Effective nor Ineffective

Somewhat Ineffective

Very Ineffective

Don't Know

Network student events? nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Regional network events across schools in the same network (meetings, webinars, other professional development)?

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National Network events across schools in other networks (webinars, schools visits, other professional development)?

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Summer Institutes? nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Very easily 

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Somewhat easily 

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Neither easily nor uneasily 

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Somewhat uneasily 

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Very uneasily 

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Please comment 

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DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12

5. What would you identify as the most important accomplishment related to your work with Diploma Plus this past school year?

 

6. As a result of Diploma Plus' assistance, what changes have occurred in your classroom or in your school?

 

3. How effective is support from:*Very Effective

Somewhat Effective

Neither Effective nor Ineffective

Somewhat Ineffective

Very Ineffective

Don't Know

Your primary Diploma Plus School Coach?

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Your Network Manager? nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Diploma Plus National? nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

4. Please tell us...*Very Effective

Somewhat Effective

Neither Effective nor Ineffective

Somewhat Ineffective

Very Ineffective

Don't Know

Overall, how effective is DP.net? nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

How effective is the DP.net platform for grading?

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How effective is the DP.net platform for communicating with students?

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*

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*

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 3. We Need To Know...

Please comment 

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Please comment 

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DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-12DP Customer Satisfaction Survey Spring 2011-121. From your experience, which statements describe how the Diploma Plus organization

has changed in the past year? Choose all that apply.

2. How likely would you be to recommend Diploma Plus to a friend or colleague?

3. What suggestions do you have for improving Diploma Plus' service delivery?

 

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*

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Diploma Plus has expanded its operations. 

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Diploma Plus has improved its service delivery. 

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Diploma Plus has stayed the same. 

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Diploma Plus has diminished its service delivery. 

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Diploma Plus has decreased its operations. 

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I don't know. 

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Very likely 

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Somewhat likely 

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Neither likely nor unlikely 

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Somewhat unlikely 

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Very unlikely 

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Don't Know 

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