ActivEngage Presentation

ⓒ 2011 ActivEngage Inc. All Rights Reserved.

Are You Chatting???

The Shift

Informational to Conversational Premier hosted LIVE automotive chat solution with

people in Orlando and Las Vegas We proactively engage every visitor to your dealership

website and act as a virtual assistant We offer a unique prequalifying system to get your

website shoppers engaged and talking

Why Chat?

Solves a Problem as the average dealer receives 5,000 Unique Visitors 150 Leads 4,850 Missed Opportunities

Why Chat?

4,850 Missed Opportunities

Simple Math

Total Visitor Count Minus Out Leads Generated From Your Site Take Anonymous Visitor Total Multiply 2% (.02) Take The Number of Chat Multiply 10% (.10) = Expected Number of Increased Sales

Connecting With Site Visitors

Customized

Invitations

Right Message

Right Time

Rich Media Consumer Experience

Video Meet & Greet

Connecting With Site Visitors 6 Second Rule Our Virtual Sales Assistants

will begin conversation with your customers within 6 seconds of them initiating a chat.

Translate into 16 Languages

Connecting With Site Visitors Dedicated Staff

Highly trained Virtual Sales Assistants work as a member of your team.

We continually train staff on product knowledge and your individual stores promotions or specials to ensure a seamless chat experience for the website shopper

Active Listening Steering the conversation Two Option Sales Approach

Connecting With Site Visitors

MinutesIs our average chat length

Connecting With Site Visitors I don’t mean to interrupt Would you like assistance with that We have additional information on that vehicle if you

would like it Are you looking for new or pre-owned

Prospect Detection

Prospects visiting a Site

Connecting With Site Visitors Right Messaging Right Time

Connecting With Site Visitors

Shopper Questions

Availability Pricing Questions Rebates & Incentive Information Service Related Conversations

Shop With Me Technology

Four Step Conversion Process Establish Rapport Steer the Conversation Give options Provide Information

Recap 6 Seconds Rule 8 Minutes average Chat Length Convert 2-3% of visitors to a Chat 80% of Chats convert to leads 12%-17% will set an appointment on the first chat

Connecting With Site Visitors

FaceBook Application ebay Integration Craigslist Integration News Letter Integration

Social Media Integration

IntegrationTouch Points

Mobile Application

Ability to chat directly from your mobile device

Management Oversight

Chat Reviews Process Improvements Real-Time Chat Monitoring with Whisper Conversational Adjustment

Trend Spotting in Chat Sessions Keywords Click Paths GEO-IP

Reports

Real-Time Shopper Data

Chat Conversion Metrics

2-3% Website Visitors Engage in a Conversation 80% 3 Point Data Capture

Full Name Email Phone

Extended Data Product of Interest 82%-91% Trade Information 68%-74% Appointment Set 12%-17%

Typical Dealership Breakdown 5000 Unique Visitors 150 Leads Per Month 4850 Anonymous Opportunities 97-145 Chat Per Month 2%-3% 78-116 Additional Leads 80%

ActivDashboard

Question

Todd Smithtodd@activEngage.com