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11-12-2013 111-12-2013 1
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Presentation title World-Class Servitization, methods, cases and partnerships
Change toward PSS
Internal and External Considerations
Internal
External
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Understanding the
transition
BY : JAKOB ANDERSENJABAN@MEK.DTU.DK
Organising for PSS
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Presentation title World-Class Servitization, methods, cases and partnerships
• Change takes time and can be painful, but pays off, if planned carefully (all three examples from WB#2 = 10 yrs)
• The change will most likely happen in steps
• A understanding of change is important in mitigating the pain and reducing the time it takes to change.
Experiences from PSS Organisations
11-12-2013 511-12-2013 5
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Presentation title World-Class Servitization, methods, cases and partnerships
Ways of organising:
Spelling The PSS Organisation
User centric Horizontal integration
Shared understandings Actionable data
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Presentation title World-Class Servitization, methods, cases and partnerships
• Observed stages of change in many organisations – adapted for PSS
• Leads through the whole change process
• The perfect case is rare to find, but all stages are familiar
A Seven Stage Framework
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Presentation title World-Class Servitization, methods, cases and partnerships
• Explore• Company culture• Touchpoints• Internal processes / capabilities
• Engage• Pick strategy• Ensure commitment from
management
A Seven Stage Framework
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Presentation title World-Class Servitization, methods, cases and partnerships
• Initiate• Assign the right team• Define performance goals and
indicators
• Analyse• Document existing practices• Chart current and future
resources• Understand communication
channels
A Seven Stage Framework
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Presentation title World-Class Servitization, methods, cases and partnerships
• Redesign• Design new processes for PSS
• Launch• Set the course• Make and manage the change
• Maintain(!)• Continue the organisational development
A Seven Stage Framework
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Presentation title World-Class Servitization, methods, cases and partnerships
Ability to change and adapt
= a competitive company.
Expert In Change
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Presentation title World-Class Servitization, methods, cases and partnerships
Gauge Your Own Organisational
Needs
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Presentation title World-Class Servitization, methods, cases and partnerships
From Organisation To Partnerships...
Presented by:
Thomas J. HowardAssociate ProfessorDTU Mechanics
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