1 Tebrau Owner Wendy Quek Discussion

1TEBRAU OWNER

MANAGEMENTPROGRAM

DATE: 20 July 2016TIME: 7PM – 930PMVENUE: SINGAPORE

Management

Who are we?

We want to know you too!

1

50 MILLION50 MILLION

OUR TEAM

We are a property management community company which focus on valued added solutions and innovation according to international standards

200+20

QUALITY SATISFACTION LEVEL BY OUR PARTNERS

We achieve supervision and maintenance work done with 3-5 working days (normal operational work)

100%

PERSON

TEAMFULL

ACCOMODATION UNITS

EXPERIENCE200+ACCOMODATION

UNITS IN NUSAJAYA

OUR RESULTS

95%

24hrShort Response time Less:

NO TIME

NO RESOURCE

HIGH COST

LONG DISTANCE

NO TENANT

POOR MANAGEMENT

HOW CAN WE SOLVE IT?

Average Occupancy Rate

OUR MARKET RESEARCH

Academik

Suite M

t Austi

n

Austin Regency

D'Esplanade re

sidence

Palazio

D ambience @

Permas J

aya

The Garden Resid

ence

Sky vie

w

Twin Galaxy

Residence

s -

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

1,200 1,200

1,800

1,300 1,380 1,400

1,500 1,600

850

1,500

1,200 1,100

1,300

1,000

1,300 1,300

Surrounding projects (Rental)

max rent min rent

name of project

rent

per

mth

Average Occupancy Rate

OUR MARKET RESEARCHAca

demik Suite

Mt A

ustin

Austin Regency

D'Esplanade re

sidence

Palazio

D ambience @

Permas J

aya

The Garden Resid

ence

Sky vie

w

Twin Galaxy Resid

ences

-

100

200

300

400

500

600

700

800

900

1,000

Surrounding projects (Sale)

min sale psfmax sale psf

OUR Property Mgmt SYSTEM

2

1

3

4

5

SHORT TERM VACATION HOMES

1

MID TERM ACCOMMODATION

2

LONG TERM VILLAGE SOLUTION

3

ACCOMMODATION DEVELOPMENT

4

FULL PROPERTY MANAGEMENT SYSTEM

5

IMPRESS THE

TENANTS 1

Pines Residence

Desaru Utama

Nusa Heights

BUILD UP MARKETINGCHANNELS

2

ENGAGE THE

TENANTS &AGENTS

3

OURRESULTS

EduRent Programme

Number of Unit65 & increasing

EduCity Village Programme

Horizon Hills

Number of Units

20

80%

Rent Out

RM2,500- RM3,500

2016Rent Out

100%

RM2,200-

RM2,700

Horizon Residence

Pines Residence

RM1,100-

RM1,500Number of

Units 43

Slide 15

Number of Units 65

Rent Out

100%

Number of Units

28 100%Rent

Out

RM3,200-

RM3,500

Number of Units 7

RM3,800-

RM4,500

2016 Desaru – Marinea II

80%Rent Out

2015 Desaru – Marinea I

SuriaMasNumber of Units

12

100%

Rent

Out

RM 1,800

2016Tenancy start at 1st March 2016

OUR Proposed OWNER SYSTEM

Property Managemen

t

Vacation Home

HospitalityProgram

Corporate Lease

Program

Agency Support

Program

Property Management

Hospi ta l i ty F lex ib i l i ty

1Property

Management

Homestay Hospitality

Program

Corporate Lease

Program

Agency Support

Program

DÉCOR /FURNISHINGS

PACKAGE

LIVING AREA

KITCHEN

BEDROOM

Developer’s standard sliding glass door for room

STUDY AREA

BATHROOM

Homestay Partnership

Hospi ta l i ty F lex ib i l i ty

2Property

Management

Homestay Hospitality

Program

Corporate Lease

Program

Agency Support

Program

The Big PictureHow Big is Homestay

Business?

Section 1

Int roduce a new sect ion here.

AIRBNB World Statistics (Feb 2016)

More than 60 million users

in over 57,000 cities

500,000 stays per night

In 192 countrieshttp://expandedramblings.com/index.php/airbnb-statistics/

Section 1

Int roduce a new sect ion here.

AIRBNB Singapore Statistics

Section 1

Int roduce a new sect ion here.

AIRBNB Singapore Statistics

Section 1

Int roduce a new sect ion here.

AIRBNB Singapore Statistics

Section 1

Int roduce a new sect ion here.

AIRBNB Singapore Statistics

Why Travellers love Homestay?

Learn the native l i festyle they

visit

Homely cordial environment

Local interaction

Bigger space & unique experience

v b

Why Homestay as a Solution?

Potential in the business

Owner Staying Flexibi l i ty

Secondary incomes

Only Necessary Expenses

v b

6 steps Homestay System

How to start?

3Property

Management

Homestay Hospitality

Program

Corporate Lease

Program

Agency Support

Program

Step 1

We are passionate in Market Research

We focus on the surrounding needs

Flexible Price Rating System

Focus on mult i -marketing portals

Invest in our web portal referral

system

Project Details

GuestProfile

EXPERIENTIAL

VACATION

PARTY

STAYCATIONS

CONFERENCE

BUSINESS

New Possibilities

Fun

Emotional Experience

Task Oriented

Homestay Tenant Profiling

Step 2

We Focus on Target Market

Themed & surrounding attraction

Focus on our target market

Plan our pricing model & competit ion

Step 3

We design marketing plan based on

research

Marketing channels ( leaflets, banners, signboards)

Our onl ine channels (Airbnb, Bookings.com, FB, Google Ads, website)

Referral / recurring business

Step 4

We build your operation & admin

system

Use a stable cleaning teamSetup process on your check in/outcheck and maintain your house

before your guests come inSmall gift surprises! (Tea bags, local

snacks)

Step 5

Design the house into homestay

program

DécorFurnishingsService StandardsValue Added Services

Step 6

Maintain clients interaction &

measure your results

Analyse your numbers and what it means

Use Google Analytics to understand the website

Share your homestay benefits &

features

Fast and constant customer

engagement

Step 7

VACATION HOME HOSPITALITYPartnership

One Night Rental

Less: Operating

CostsOwner Profits

Family 1(10 units)

Family 2(10 units)

Executive 1(10 Units)

Executive 2(10 Units)

Share of Profit

Family 1(10 units)

90 nights = RM19,800

Family 2(10 units)

90 nights = RM19,800

Executive 1(10 Units)

80 nights = RM19,200

Executive 2(10 Units)

60 nights = RM14,400

Share of RevenueFamily: 180 nights X $220 = $39,600

Executive: 140 nights X $240 = $33,600

Homestay Business P&L RM$Property Price 500,000

Interest Rate 4.65%

Installment (30 years) RM 2,563

Utilities Costs

Gross Profit from Homestay

Occupancy (14 days) 47%

House Keeping (840)

Condo

(1,200)

Maintenance (200)

4,060Less Installment (2,563)

Net Profit 1,497

G U E S T E X P EC TAT I O NSERVICE STANDARDS

On Time

Guidance

Cleaniness

Hassle Fr

ee Handove

r

Vouchers

Small

Gifts

Transp

ortation se

rvice

0

1

2

3

4

5

6

Cost LevelWow LevelRetention Level

Corporate Lease

Management

The next b ig th ing in Hospi ta l i ty Industry

3

Property Management

Homestay Hospitality

Program

Corporate Lease

Program

Agency Support

Program

Corporate Advisory

For more detail: Please review on the CORE Home proposal

We will design our accommodation program for our partners based on our Three-Step planning system

OUR INITIAL PROCESSWhat’s it all about?

• The following is a non-exhaustive list of serviices offered as part of rental package or separately billable.

• The general scope of the Work is as follows:

• The provision of property management serv- ices may be fairly described as a “full- service” engagement. This includes, but is not limited to, the following:

• Administering all Landlord-Tenant matters, including ongoing maintenance of rents, pur- suant to the requirements of the Manage- ment Plan and the HDA

• Overseeing and directing all persons em- ployed in the administration and mainte- nance of the apartments / residences;

• Attending to the ongoing maintenance and repair of assets;

• Administering and supervising all service contracts and tenancy agreements with the landlords related to the premises;

• Attending to all financial matters, books and records.

We have done our due diligence and we found out that

the bedroom designs fulfilled for the tenant on specific

lodging and can be used to accommodate 4- 6 persons

comfortably with space based

on our customizable allocation for:

• Resting area Reading/working corners Cooking area

• Washing points

• Rest and recreation area

• We can fulfill the renovation of the accommodation

with fully furnished based on our experience with

many property projects.

• Lodging requirements (based on client re-

quirements)

• We believe the reasonable price range for their unit

RM4,000 for full four rooms with management

services and for a five room units for example at

(Semi Detached) RM5,000

• We will manage a win win situation for both the

owners and clients on the required prop- erty with

a suggested and reasonable rental price to the

owners for their renovation costs

• and rental fees to achieve a long term rela- tionship

• We like to maintain a reasonable renovation for the

owners to manage their budgets.

Our Team for the project We will employ the following staffs to maintain our professional standards, 1. A full time Property Manager to

oversee the property process

2. One full time charge-men team for all the electricity and households problems

3. One full time administration officer for all the bills and admin issues follow-up

4. A full team of inhouse contractors with expertise and experience based on clients requirements

5. Transport chartering, we will advise our corporate tenant to provide bus / van charter service to the destinations

General Scope of our initiation processes

Our Accommodation Planning

51

Our Project Team

Project Management Timeline

Day 1 5 7 10 14 39 45 50 60Home Sweet Home

4th reviewsInhouse contractors

Defect teamKick-Off

1 Jan 2015

14 daysDefect & follow-up

40 daysBasic FittingsLighting, Fan, Grills

45 days2nd Level FittingsKitchen Cabinets & Aircons

50 days3rd Level Renovation Furniture & Loose items

60 daysOperation StartsCORE team handover

Agency SupportProgram

The next b ig th ing in Hospi ta l i ty Industry

4

Property Management

Homestay Hospitality

Program

Corporate Lease

Program

Agency Support

Program

FAST ACT • 60 DAYS

BEFORE VP & DURING VP

AGENCIES CONTACTED• 45 DAYS

AFTER VP

SYSTEMKEY MGMT

•3 DAYS AFTER HANDOVER KEY

TERMUPDATE SYSTEM• EVERY WEEK

Agency Support Program Process (FAST)

PRICE THE UNIT

COMPETITIVELY1

MARKET THE

PROPERTIES2

Agent Network

106 Agent Companies

20 Viewings per Month

8 Closings per Month

Together with Our Key Management

System

OURCONSTANTUDPATES

/FOLLOW-UPSYSTEM

3

What’s Next?

SIGNING AUTHORISED

LETTER

Step 1

KEY COLLECTIONTo collect the keys from developer.

Step 2

SUBMISSIONOF DEFECT

FORM

Step 3

With our 104 Defect review points

Bedroom Living Room

Defects

found

Detected

Submit Doc

Fast

KitchenBathroom

Defects

found

Detected

Submit Doc

Fast

Data ManagementMessy Document Filing

Our Winning Formula for our investors

6. Agencies Management Program

5.Corporate Lease Program

4. Vacation Home Hospitality Program

3. CORE Home Support Program

2. Target Tenant and Corporate KEY criteria

1. Market Research on Location

Owner Support PackageService Fee (One Time Fee) RM 3,697.00 Basic Package:• Letter of Authorization• Take-over of keys• Defect Submission• Key and Documents Handover (Send to

Singapore office)• Supervision of Renovation (3 months)• Total Program: 6 months

Inclusive

Key Management FREE 3 monthsKey Coordination FREE 3 monthsProperty Management Service FREE 3 monthsFull time Property Officer Call Support FREE 3 monthsOn Site Support FREE 3 months

BULK DEAL PRICE

RM2,697.00

Property Management PackageFee (Monthly) (6 months renewal) RM120 / 10% rentalBasic Package:• Weekly Unit / Tenant Unit Inspection• Cleaning Supervision• Defect Check and Submission to

Developer• Cost effective Maintenance work• 3 Quote Comparison Analysis for

external contractors• Monthly Reports• Payment of bills on behalf

Inclusive

Online Owner Account FREEAgencies Management Program FREEFull time Property Officer Call Support FREEOn Site Support FREE

Agency Management Program(1 month commission for Agent)Quarterly Report on Market Research

Worth RM300.00

Negotiation with Potential Tenants on behalf

Cost Savings

Key Coordination Worth RM100.00

Key Management(On Site)

More Opportunities

Full time Property Officer Call / Site Support

Cost Savings Worth RM150.00

FREE for o

ur PM

clients

Vacation Home Management PackageInitiation Package To Be Advised1. Electronic Lock2. Shower Package3. Kitchen Package4. Bedroom Package5. ID ThemeOur Operation FeeFull House Cleaning Fee RM75.00Handover Fee RM20.00Takeover Fee RM20.00Marketing Leads RM20.00Bulk Deal Operation FeePackage Price RM120.00

Management